So they're basically lying to us/toying with us and treating us like idiots in order to avoid having to work?GeorgeN wroteI'm sorry to say this but at this point this is the situation in lebanon. They literally don't give a crap and only pretend they do, they don't really want to fix or troubleshoot anything and if they do fix something it takes like 2 weeks. (if it's a small problem) if it's a big one you can forget it. It's like a ma 3ejbak 3omro ma yi3ijbak situation, I don't know if they are mad about their salaries or something but this level of negligence is unacceptable. I don't care I will pay for my internet connection with fresh USD but give me a proper service, both internet and technical support. If I had to give you an honest answer, just change ISPs. This is what I do whenever I have this impossible issue no one wants to bother with. Change ISP and the new one has to fix it to get you up and running, else you will be stuck in this monkeyfest forever.raichu wroteHi guys,
I really would like to have your thoughts on this saga.
I have been living in the USA for 5 years so such treatment and customer service is not acceptable to me.
My parents in Faraya (Hrajel CO) have DSL provided by IDM. We have a 4MBPS subscription and since we are far from the CO, we get 2-2.2 MBPS with a line attenuation of 56dB.
After the long and aggressive snowstorm something happened and interrupted internet connectivity. My parents are not tech savvy and it is hard for me to diagnose things remotely.
It has been 3 weeks they have been living with a modem that syncs at 64-92 KBPS in download speeds (upload is normal at 800ish KBPS).
We have reached out to Ogero and IDM people. To be honest, they both suck. The amount of incompetence, unprofessionalism and blame-the-other entity is appalling. The diagnosis people come up with are laughable.
A guy came from Ogero and first said it's the splitter on the line, then he blamed the modem. Then a guy from IDM came after Ogero decided to blame it on IDM. IDM guy "tested" the line and said it is a problem from the CO because they had "lightning strikes" there. Okay...
I insisted on my parents asking all of these fine gents if the wire between the "box" in our building and the modem is damaged (I had lower sync speeds with bad wiring in the past). But no one was able to give a definitive answer. So the IDM guy said we will take care of this in the CO. We will talk to Ogero. The modem IS syncing. BUT at much lower download speeds because of low SN margin on download (I know this because I spent 40 min with mom on the phone trying to teach her how to log into the router page and screenshot me the DSL connection details). And it's been more than 7 days since this IDM visit and no one has fixed anything. Hell, no one has been able to decide if it is an Ogero CO issue or a damn simple wire issue.
Someone in Ogero even had the audacity to call my mom and tell her "are you okay with your son calling us incompetent and stupid? we have done our job." I did this in a private DM to Ogero after their guy said it's the splitter, then the modem and left with a nonfunctional internet connection. This is next level customer care to me. What happened to the customer is always right?
Do you guys have any thoughts on how to deal with this? IDM and Ogero giving absolutely discordant information. Not communicating with each other. Unprofessionalism, treating customers like idiots. Should I just embark on changing the wire between the "box" and the modem? What if it's not the issue?
Sorry for the rant but this is extremely frustrating.
I have no high expectations from Lebanon but this is too much.
Also calling my mom to complain to her about my private message? Telling people what to say and what not to say to customer service... that's something I've never heard of before.
The decadence of Lebanon.