Space wroteGeorgeN wroteHello guys, just moved to Cyberia ADSL. Wanted to ask is their download capped even though they advertise it as full speed? I subbed to Cybersmart - Gamer, which states it's open speed but it never goes above 5 - 5.5 mbps (ADSL modem is always synced on 12mbps). This is independent of peak time. I get 5 mbps at 8 pm, I get 5mbps at 6 am in the morning. Is this normal?
How have you found Cyberia so far? in terms of customer support, the speed at night, FUP, etc...
I'm considering switching from THGV to either Cyberia, IDM, or Ogero...
Anything is better than THGV. THGV gives you 500 kbit of internet at night on anything that isn't youtube or instagram, they only allow download speed to those websites.
As for cyberia, here's the experience until now:
1. It's advertised as full speed, my modem syncs at 12 mbit, but the speed is capped at 6 mbit. Their support is much better than THGV, you can call, send them an email, or go to cyberia.net.lb and get technical support through live chat (it's fast they always answer). Here is the bad part, it takes them a long time to solve anything. They acknowledged that my modem is synced at 12mbit but the speed is capped at 6 mbit and they are checking what the issue is. They have been checking for 10 days and it's still capped at 6mbit, whenever I ask them again they say "still in progress at the network department". But it's 5-6mbit of real internet all the time, it never slows down, not even at night, in terms of bandwidth. It took them 5 days to turn interleaving off for me. I also asked them to enable Annex M (8 days ago) and they still haven't done it.
As for the pings on gaming, it's very good until night time comes (60 - 75ms to europe). On the weekends at night don't even try to play games, there is like 10% packet loss. On the week days at night it's better but still too much packet loss to play comfortably. I reported this issue to them and they said they are aware of this slowness during peak times and the networking department is doing all it can to solve it ASAP. To me this means: We have too much traffic during peak time and can't do anything to improve the experience.
So the TLDR is they are much better than THGV, support replies quickly, and at night they give your download speed but they cap it at 50% at all times. Ping is also a lot more stable than THGV. Down side is: They don't admit that they have your speed capped, and it takes them a long time to fix anything. If you just want a good internet that doesn't slow down at night (they might not cap you i don't know why i'm capped), and don't mind waiting until they solve the packet loss issue at night for gaming, cyberia is a good choice.
If you want the best possible internet without headache, just go for Ogero, all private ISPs suck in this country compared to them.