Feedback for TH Global Vision (THGV)

DNA wrote

agdroubi wrote

DNA wrote
Why won't Ogero or private DSPs just enable Annex M on ADSL2+, it is supported natively on most hardware on both ends. I would gladly sacrifice a bit from my high frequency download channels for extra upload if I am close to the DSLAM.

When I was subscribed with IDM, they used to enable Annex M after sending them an email.

When i told ogero about it they had no idea what i was talking about, they kept insisting adsl2+ is capped at 1Mbps upload so i gave up.

I think only IDM or maybe also Cyberia are enabling it.

Some more feedback about THGV: Very unprofessional. I sent them an email 1 month ago requesting a clearance letter for ISP swap. No reply. I called them about this and they said to wait until the end of the month. I called again yesterday, the guy said he would send me the clearance letter right away. He didn't do anything. I called again today, a girl answered and said she can't give me a clearance letter unless I give back the ADSL modem (I have been with them for like 2 years), and wanted me to go to their location and deliver it myself. I told her that I spoke to another person yesterday, said she had no idea. I hope they will actually give me my clearance letter after this haha

I can confirm the bad FUP of TH Global Vision! It is now not only happening at night, but also sometimes happening during the day! The internet connection to some sites (most sites?) just stops working. Really Global? FUP to apple.com so one cant even download/update an app from the appstore?
In addition to this, there are a lot of downtime and the connection is becoming useless. Will change ISP soon

maro25 wroteI can confirm the bad FUP of TH Global Vision! It is now not only happening at night, but also sometimes happening during the day! The internet connection to some sites (most sites?) just stops working. Really Global? FUP to apple.com so one cant even download/update an app from the appstore?
In addition to this, there are a lot of downtime and the connection is becoming useless. Will change ISP soon

Haha better apply quickly because you need to wait 1 month either way, and you need to give back the modem they provided.

I'm actually on cable via a provider that uses THGV. I'm not on DSL so I believe its fairly simple to switch once I find a better alternative :(

maro25 wroteI'm actually on cable via a provider that uses THGV. I'm not on DSL so I believe its fairly simple to switch once I find a better alternative :(

I believe that is the reseller's fault. THGV's connection is not that bad at the moment. You get FUP'd if you download too much, and whether you download anything or not at night they cut your download speed by 50% flat in all cases. But that's it.

GeorgeN wrote

maro25 wroteI'm actually on cable via a provider that uses THGV. I'm not on DSL so I believe its fairly simple to switch once I find a better alternative :(

I believe that is the reseller's fault. THGV's connection is not that bad at the moment. You get FUP'd if you download too much, and whether you download anything or not at night they cut your download speed by 50% flat in all cases. But that's it.

mmm what made this think it is THGV fault is that I know someone else who is also on THGV but through a different provider who is experiencing similar issues! And also when I speak to my provider, he blames THGV. So im lost at this point!

maro25 wrote

GeorgeN wrote

maro25 wroteI'm actually on cable via a provider that uses THGV. I'm not on DSL so I believe its fairly simple to switch once I find a better alternative :(

I believe that is the reseller's fault. THGV's connection is not that bad at the moment. You get FUP'd if you download too much, and whether you download anything or not at night they cut your download speed by 50% flat in all cases. But that's it.

mmm what made this think it is THGV fault is that I know someone else who is also on THGV but through a different provider who is experiencing similar issues! And also when I speak to my provider, he blames THGV. So im lost at this point!

According to nuclearcat they are due for upgrades, I believe he mentioned in a previous post. But I don't trust them anymore so i'll just go with a stable ISP like idm/cyberia.

GeorgeN wrote

maro25 wrote

GeorgeN wrote I believe that is the reseller's fault. THGV's connection is not that bad at the moment. You get FUP'd if you download too much, and whether you download anything or not at night they cut your download speed by 50% flat in all cases. But that's it.

mmm what made this think it is THGV fault is that I know someone else who is also on THGV but through a different provider who is experiencing similar issues! And also when I speak to my provider, he blames THGV. So im lost at this point!

According to nuclearcat they are due for upgrades, I believe he mentioned in a previous post. But I don't trust them anymore so i'll just go with a stable ISP like idm/cyberia.

I agree, I have been with IDM for over 10 years and they are really stable.

Here we go again.. haha

maro25 wroteTHGV has been really bad lately, especially at night!

Same, from 8pm to 1am the speed doesn't exceed 60kb/s. It's so frustrating because you can't do anything during this time... Also for some reason i can't access twitter and reddit without a VPN. (Reddit sometimes work and sometimes not).

Space wrote

maro25 wroteTHGV has been really bad lately, especially at night!

Same, from 8pm to 1am the speed doesn't exceed 60kb/s. It's so frustrating because you can't do anything during this time... Also for some reason i can't access twitter and reddit without a VPN. (Reddit sometimes work and sometimes not).

Same here! some sites (such as reddit) dont even open between 6pm and 12am. I think they are applying some kind of FUP during peak hours and by no means this is a fair policy!

maro25 wrote

Space wrote

maro25 wroteTHGV has been really bad lately, especially at night!

Same, from 8pm to 1am the speed doesn't exceed 60kb/s. It's so frustrating because you can't do anything during this time... Also for some reason i can't access twitter and reddit without a VPN. (Reddit sometimes work and sometimes not).

Same here! some sites (such as reddit) dont even open between 6pm and 12am. I think they are applying some kind of FUP during peak hours and by no means this is a fair policy!

they turn on throttling at exactly 8 or 8:30 pm, bringing down your speed to shit. Youtube and instagram works fine I think - but they throttle everything down to exactly as you said, 60kb/s. You will be throttled like this even if you don't use the internet at all. Yes THGV is the worst ISP atm, don't even try to use the internet for anything at night. I put in a request to switch ISP to cyberia 2 months ago and it still didn't go through because ogero isn't bothering. I really can't stand it anymore.

Management change. New management asked to set different policies.

nuclearcat wroteManagement change. New management asked to set different policies.

Haha thank you for always updating us nuclearcat. I don't know what happened but suddenly ADSL from thgv is perfect again. Not sure how long this lasts haha

nuclearcat wroteManagement change. New management asked to set different policies.

and there are more news to be said I guess?

nuclearcat wroteManagement change. New management asked to set different policies.

So basically everyone was right for the past couple of months about their service being shit, and you were only blaming ogero instead of telling everyone it was the "policies" not that you didnt know it seems...

anyway enjoy it while it lasts guys.

DNA wrote

nuclearcat wroteManagement change. New management asked to set different policies.

So basically everyone was right for the past couple of months about their service being shit, and you were only blaming ogero instead of telling everyone it was the "policies" not that you didnt know it seems...

anyway enjoy it while it lasts guys.

That problem you had - was different issue at that moment and policies was not bad that moment too.
Also that issue i resolved, just found another user with same issue, who instead of useless chatter and cursing - has basic knowledge on stuff and was interested in solving the problem.