GeorgeN wroteraichu wroteGeorgeN wrote
I'm sorry to say this but at this point this is the situation in lebanon. They literally don't give a crap and only pretend they do, they don't really want to fix or troubleshoot anything and if they do fix something it takes like 2 weeks. (if it's a small problem) if it's a big one you can forget it. It's like a ma 3ejbak 3omro ma yi3ijbak situation, I don't know if they are mad about their salaries or something but this level of negligence is unacceptable. I don't care I will pay for my internet connection with fresh USD but give me a proper service, both internet and technical support. If I had to give you an honest answer, just change ISPs. This is what I do whenever I have this impossible issue no one wants to bother with. Change ISP and the new one has to fix it to get you up and running, else you will be stuck in this monkeyfest forever.
So they're basically lying to us/toying with us and treating us like idiots in order to avoid having to work?
I have no high expectations from Lebanon but this is too much.
Also calling my mom to complain to her about my private message? Telling people what to say and what not to say to customer service... that's something I've never heard of before.
The decadence of Lebanon.
Yeah it's unbelievable, i'll give you my honest advice on how to rectify your situation without anymore headaches. Forget all the private ISPs. Sodetel, IDM, Cyberia, etc, they're all in the same boat. Forget all their offers and flashy marketing, it's all a lie just to get you to subscribe to them, they're all suffering from a major lack in bandwidth and they can't provide even 20% of the advertised speed during peak times, because Ogero controls all the bandwidth and they won't give them any extra bandwidth. They're waiting until internet prices increase or something. It's better to just subscribe directly to Ogero and get rid of that extra layer of third party headache that is the private ISP. When you are only dealing with Ogero, they can't throw the problem in anyone else's ballpark and you're getting your internet directly from the source so you won't have issues with bandwidth and internet performance.
Probably you didnt read his story well, he had troubles with Ogero as well. And his problem is wiring damage/CO, which is EXACTLY Ogero problem.
Btw, raichu, you can hire 3rd party engineer and he can hook in Ogero box directly in building, and check sync speeds, to exclude building wiring. Let him document that well to show Ogero. If there is low sync speeds and DSLAM is for Ogero, IDM has nothing to do in this story.
If before i can say - it makes sense to switch to Ogero, now no. Ogero, same as many bleeding from losing qualified personnel due low salaries. Yes, you will be at source of bandwidth, they are excellent as wholesale as it require low labor efforts. But for end-user service? Not sure. It's you and your luck, if your line is trouble free. And this luck dropping with every day.
The only possible choice will appear when ISPs will remove heads from sand and introduce fresh $ accounts where they get paid decently, but same time they provide adequate decent service and pay decent salaries to their engineers.
If they will keep chewing snots, they will not have engineers to continue, you will have to deal with situation for your relatives as with other matters, like you live in middle of desert and there is no government to provide you basic services.