LebGeeks

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#1 December 8 2021

Space
Member

Landline not working and internet speed dropped from 14mbps to 6mbps.

2 days ago internet speed started dropping, I didn't think much about it, probably because of the rain.
Today, the landline phone isn't working anymore, I tried using the router on the cable to verify if it's working, and it did work.

ISP: THGV

I've all the house cables disconnected, I installed 2 new cables from Ogero's box, The first cable comes through the elevator cables to the landline phone, and the second from the balcony directly to the Router.

Router stats:

OLD:

Adsl Line Status    SHOWTIME.L0
Adsl Mode    G992.5
Up Stream    1023 kbps
Down Stream    14534 kbps
Attenuation Down Stream    19
Attenuation Up Stream    14
SNR Margin Down Stream    10.1
SNR Margin Up Stream    12.4
Vendor ID    RETK
Firmware Version    4926d722
CRC Errors    18
Up Stream BER    0e-7
Down Stream BER    0e-7
Up Output Power    12
Down Output Power    16
Down Stream ES    13
Up Stream ES    0
Down Stream SES    0
Up Stream SES    0
Down Stream UAS    0
Up Stream UAS    0

New/Current stats:

Adsl Line Status    SHOWTIME.L0
Adsl Mode    G992.5
Up Stream    688 kbps
Down Stream    6143 kbps
Attenuation Down Stream    21
Attenuation Up Stream    17
SNR Margin Down Stream    10.6
SNR Margin Up Stream    7.6
Vendor ID    RETK
Firmware Version    4926d722
CRC Errors    3
Up Stream BER    1e-7
Down Stream BER    0e-7
Up Output Power    12
Down Output Power    19
Down Stream ES    96
Up Stream ES    4
Down Stream SES    82
Up Stream SES    0
Down Stream UAS    3578
Up Stream UAS    0

Last edited by Space (December 8 2021)

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#2 December 8 2021

nuclearcat
Member

Re: Landline not working and internet speed dropped from 14mbps to 6mbps.

Likely cable is broken somewhere. It can still pass ADSL signal, because of capacitance, but DC current for landline is unable to pass.
Check also filters on line, some of them might be damaged due EMI.
(Funky stories about this phenomena like this: https://forums.whirlpool.net.au/archive/9yzp5wr3)

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#3 December 8 2021

Space
Member

Re: Landline not working and internet speed dropped from 14mbps to 6mbps.

nuclearcat wrote:

Likely cable is broken somewhere. It can still pass ADSL signal, because of capacitance, but DC current for landline is unable to pass.
Check also filters on line, some of them might be damaged due EMI.
(Funky stories about this phenomena like this: https://forums.whirlpool.net.au/archive/9yzp5wr3)

I have 2 cables installed from ogeros box, both of them have ADSL working but landline phone doesn't work on any of them. Can 1 cable affect the other?

Update: I forgot to mention that while using the filter nothing appears, but connecting the phone directly makes a static noise
Update 2: tested the filter on the router, it's working fine.

Last edited by Space (December 8 2021)

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#4 December 8 2021

nuclearcat
Member

Re: Landline not working and internet speed dropped from 14mbps to 6mbps.

It might be damage on Ogero side of cable

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#5 December 8 2021

Space
Member

Re: Landline not working and internet speed dropped from 14mbps to 6mbps.

nuclearcat wrote:

It might be damage on Ogero side of cable

I'll contact ogero tomorrow, but incase the damage is on ogeros side will they change the cable or I'll need to hire someone to do it?

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#6 December 9 2021

nuclearcat
Member

Re: Landline not working and internet speed dropped from 14mbps to 6mbps.

Space wrote:
nuclearcat wrote:

It might be damage on Ogero side of cable

I'll contact ogero tomorrow, but incase the damage is on ogeros side will they change the cable or I'll need to hire someone to do it?

If landline not working anymore (this is keypoint!), and it is not working even in ogero box(the one in your building) - this is Ogero zone of responsibility and they should fix it.

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#7 December 9 2021

Space
Member

Re: Landline not working and internet speed dropped from 14mbps to 6mbps.

nuclearcat wrote:
Space wrote:
nuclearcat wrote:

It might be damage on Ogero side of cable

I'll contact ogero tomorrow, but incase the damage is on ogeros side will they change the cable or I'll need to hire someone to do it?

If landline not working anymore (this is keypoint!), and it is not working even in ogero box(the one in your building) - this is Ogero zone of responsibility and they should fix it.

I called ogero yesterday about this issue, today they called me back and told me it got fixed, and it actually did. The speed is still 6mbps, is there anything I can do to improve it? those are the new router stats:

Adsl Line Status    SHOWTIME.L0
Adsl Mode    G992.5
Up Stream    947 kbps
Down Stream    6143 kbps
Attenuation Down Stream    18
Attenuation Up Stream    14
SNR Margin Down Stream    15.6
SNR Margin Up Stream    15.4
Vendor ID    RETK
Firmware Version    4926d722
CRC Errors    0
Up Stream BER    0e-7
Down Stream BER    0e-7

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