ok thanks
Feedback for IDM
a month later
I have the IDM plan unlimited 64,500 LBP / 4Mbps, WiFi keeps disconnecting at random times, I contacted IDM they replied back with "Can you please provide us with your contact details so that we can call you and perform the needed troubleshooting?", gave them my phone number, 2 days later still haven't received a call
It is probably easier to get your own Wifi router and just plug in eth port, configure as AP only.
Don't expect much from them, your 64500LL is $3 now.
Don't expect much from them, your 64500LL is $3 now.
2 months later
IDM changed their prices
I received the below sms
Dear Subscriber, please note that the price of your DSL subscription plan OS-200GB is now 72,000 LBP HT.
I received the below sms
Dear Subscriber, please note that the price of your DSL subscription plan OS-200GB is now 72,000 LBP HT.
how much it was before?wollyka wroteIDM changed their prices
I received the below sms
Dear Subscriber, please note that the price of your DSL subscription plan OS-200GB is now 72,000 LBP HT.
they added 1000 LBP to the 50 GB open speed plan!wollyka wroteIDM changed their prices
I received the below sms
Dear Subscriber, please note that the price of your DSL subscription plan OS-200GB is now 72,000 LBP HT.
- Edited
Around 60000 LBPelserge82 wrotehow much it was before?wollyka wroteIDM changed their prices
I received the below sms
Dear Subscriber, please note that the price of your DSL subscription plan OS-200GB is now 72,000 LBP HT.
The increase is minimal but it's the start since the Ministry did not change the prices yet
6 days later
Got Fiber from idm/cyberia, I live in Beirut and wss expecting something like 150-200mb/s as they advertise "up to 300mb/s". But I get a max of 80mb/s in the morning at 1m from the modem, and 55mb/s at night.
They pretend we have the best box in our building
So is it normal that speed is under 100mb/s?
Or the nokia g120f modem is somehow limited and coupling a wifi router over ethernet could make a difference?
They pretend we have the best box in our building
So is it normal that speed is under 100mb/s?
Or the nokia g120f modem is somehow limited and coupling a wifi router over ethernet could make a difference?
It's normal, that's their speeds.
11 days later
I remember Ogero chairman once saying that Ogero is by defaut capping the FTTH speeds to 50 mbps so that higher speeds dont cause users to consume their quotas in no time. He added that FTTH users who want higher speed can call Ogero and ask the speed cap to be lifted.infiniteloop wroteGot Fiber from idm/cyberia, I live in Beirut and wss expecting something like 150-200mb/s as they advertise "up to 300mb/s". But I get a max of 80mb/s in the morning at 1m from the modem, and 55mb/s at night.
They pretend we have the best box in our building
So is it normal that speed is under 100mb/s?
Or the nokia g120f modem is somehow limited and coupling a wifi router over ethernet could make a difference?
Probably IDM is doing the same? 50-80 Mbps is FTTC speed not FTTH
.
From what I know, 50Mbps is the max that they offer. Now when doing speed tests, it does reach above that considerably (like 70-80) but Ogero employees all tell me that they cap it to a commercial offer of 50Mbps.
Now myself on another hand have managed to run a speed test by wire from the modem directly at 400Mbps. Yes, 400Mbps in Lebanon with Ogero's fiber optics. But, if they do monitor the circuits, they will catch it right away so I decided to not mess with it since I want to keep my service.
I don't think I'd be able to simply act stupid here and tell them "I don't know what I am doing, I am simply browsing the web" because it takes skills to unlock the speed. My understanding is that they cap the bandwidth speed on the end client device (your modem). Mine was reset to factory by me and configurations were manually entered by me again so I did not include any cap limiter for the BW.
Thanks
Now myself on another hand have managed to run a speed test by wire from the modem directly at 400Mbps. Yes, 400Mbps in Lebanon with Ogero's fiber optics. But, if they do monitor the circuits, they will catch it right away so I decided to not mess with it since I want to keep my service.
I don't think I'd be able to simply act stupid here and tell them "I don't know what I am doing, I am simply browsing the web" because it takes skills to unlock the speed. My understanding is that they cap the bandwidth speed on the end client device (your modem). Mine was reset to factory by me and configurations were manually entered by me again so I did not include any cap limiter for the BW.
Thanks
At the beginning i had +100Mbps using FTTC then after a few months suddenly the current speed changed to 50Mbps while the max speed still 100+, i think it is from ogero side since no setup was made to the router and i have non ogero router VR-900Hani wroteFrom what I know, 50Mbps is the max that they offer. Now when doing speed tests, it does reach above that considerably (like 70-80) but Ogero employees all tell me that they cap it to a commercial offer of 50Mbps.
Now myself on another hand have managed to run a speed test by wire from the modem directly at 400Mbps. Yes, 400Mbps in Lebanon with Ogero's fiber optics. But, if they do monitor the circuits, they will catch it right away so I decided to not mess with it since I want to keep my service.
I don't think I'd be able to simply act stupid here and tell them "I don't know what I am doing, I am simply browsing the web" because it takes skills to unlock the speed. My understanding is that they cap the bandwidth speed on the end client device (your modem). Mine was reset to factory by me and configurations were manually entered by me again so I did not include any cap limiter for the BW.
Thanks
It could be possible that they have smartened up and added bandwidth limiters on their circuits. I mean, normally this is how a service provider should be policing their customers.Mayyad wroteAt the beginning i had +100Mbps using FTTC then after a few months suddenly the current speed changed to 50Mbps while the max speed still 100+, i think it is from ogero side since no setup was made to the router and i have non ogero router VR-900Hani wroteFrom what I know, 50Mbps is the max that they offer. Now when doing speed tests, it does reach above that considerably (like 70-80) but Ogero employees all tell me that they cap it to a commercial offer of 50Mbps.
Now myself on another hand have managed to run a speed test by wire from the modem directly at 400Mbps. Yes, 400Mbps in Lebanon with Ogero's fiber optics. But, if they do monitor the circuits, they will catch it right away so I decided to not mess with it since I want to keep my service.
I don't think I'd be able to simply act stupid here and tell them "I don't know what I am doing, I am simply browsing the web" because it takes skills to unlock the speed. My understanding is that they cap the bandwidth speed on the end client device (your modem). Mine was reset to factory by me and configurations were manually entered by me again so I did not include any cap limiter for the BW.
Thanks
4 months later
Anyone with Fiber from IDM? do you recommend it?
a month later
Hi, IDM has been giving my parents a hard time to fix/diagnose their internet issue.
I am in USA and cannot call 1282. Is there any direct line XX/XXXXXX I can call for technical support? 01/ 59 52 52 does not lead to technical support.
I am so furious at them. They keep throwing the ball back into Ogero's court. Ogero does the same.
I am in USA and cannot call 1282. Is there any direct line XX/XXXXXX I can call for technical support? 01/ 59 52 52 does not lead to technical support.
I am so furious at them. They keep throwing the ball back into Ogero's court. Ogero does the same.
Hi guys,
I really would like to have your thoughts on this saga.
I have been living in the USA for 5 years so such treatment and customer service is not acceptable to me.
My parents in Faraya (Hrajel CO) have DSL provided by IDM. We have a 4MBPS subscription and since we are far from the CO, we get 2-2.2 MBPS with a line attenuation of 56dB.
After the long and aggressive snowstorm something happened and interrupted internet connectivity. My parents are not tech savvy and it is hard for me to diagnose things remotely.
It has been 3 weeks they have been living with a modem that syncs at 64-92 KBPS in download speeds (upload is normal at 800ish KBPS).
We have reached out to Ogero and IDM people. To be honest, they both suck. The amount of incompetence, unprofessionalism and blame-the-other entity is appalling. The diagnosis people come up with are laughable.
A guy came from Ogero and first said it's the splitter on the line, then he blamed the modem. Then a guy from IDM came after Ogero decided to blame it on IDM. IDM guy "tested" the line and said it is a problem from the CO because they had "lightning strikes" there. Okay...
I insisted on my parents asking all of these fine gents if the wire between the "box" in our building and the modem is damaged (I had lower sync speeds with bad wiring in the past). But no one was able to give a definitive answer. So the IDM guy said we will take care of this in the CO. We will talk to Ogero. The modem IS syncing. BUT at much lower download speeds because of low SN margin on download (I know this because I spent 40 min with mom on the phone trying to teach her how to log into the router page and screenshot me the DSL connection details). And it's been more than 7 days since this IDM visit and no one has fixed anything. Hell, no one has been able to decide if it is an Ogero CO issue or a damn simple wire issue.
Someone in Ogero even had the audacity to call my mom and tell her "are you okay with your son calling us incompetent and stupid? we have done our job." I did this in a private DM to Ogero after their guy said it's the splitter, then the modem and left with a nonfunctional internet connection. This is next level customer care to me. What happened to the customer is always right?
Do you guys have any thoughts on how to deal with this? IDM and Ogero giving absolutely discordant information. Not communicating with each other. Unprofessionalism, treating customers like idiots. Should I just embark on changing the wire between the "box" and the modem? What if it's not the issue?
Sorry for the rant but this is extremely frustrating.
I really would like to have your thoughts on this saga.
I have been living in the USA for 5 years so such treatment and customer service is not acceptable to me.
My parents in Faraya (Hrajel CO) have DSL provided by IDM. We have a 4MBPS subscription and since we are far from the CO, we get 2-2.2 MBPS with a line attenuation of 56dB.
After the long and aggressive snowstorm something happened and interrupted internet connectivity. My parents are not tech savvy and it is hard for me to diagnose things remotely.
It has been 3 weeks they have been living with a modem that syncs at 64-92 KBPS in download speeds (upload is normal at 800ish KBPS).
We have reached out to Ogero and IDM people. To be honest, they both suck. The amount of incompetence, unprofessionalism and blame-the-other entity is appalling. The diagnosis people come up with are laughable.
A guy came from Ogero and first said it's the splitter on the line, then he blamed the modem. Then a guy from IDM came after Ogero decided to blame it on IDM. IDM guy "tested" the line and said it is a problem from the CO because they had "lightning strikes" there. Okay...
I insisted on my parents asking all of these fine gents if the wire between the "box" in our building and the modem is damaged (I had lower sync speeds with bad wiring in the past). But no one was able to give a definitive answer. So the IDM guy said we will take care of this in the CO. We will talk to Ogero. The modem IS syncing. BUT at much lower download speeds because of low SN margin on download (I know this because I spent 40 min with mom on the phone trying to teach her how to log into the router page and screenshot me the DSL connection details). And it's been more than 7 days since this IDM visit and no one has fixed anything. Hell, no one has been able to decide if it is an Ogero CO issue or a damn simple wire issue.
Someone in Ogero even had the audacity to call my mom and tell her "are you okay with your son calling us incompetent and stupid? we have done our job." I did this in a private DM to Ogero after their guy said it's the splitter, then the modem and left with a nonfunctional internet connection. This is next level customer care to me. What happened to the customer is always right?
Do you guys have any thoughts on how to deal with this? IDM and Ogero giving absolutely discordant information. Not communicating with each other. Unprofessionalism, treating customers like idiots. Should I just embark on changing the wire between the "box" and the modem? What if it's not the issue?
Sorry for the rant but this is extremely frustrating.
You should know that in Lebanon nowadays the customers is always wrong and the salesman is always right
I'm sorry to say this but at this point this is the situation in lebanon. They literally don't give a crap and only pretend they do, they don't really want to fix or troubleshoot anything and if they do fix something it takes like 2 weeks. (if it's a small problem) if it's a big one you can forget it. It's like a ma 3ejbak 3omro ma yi3ijbak situation, I don't know if they are mad about their salaries or something but this level of negligence is unacceptable. I don't care I will pay for my internet connection with fresh USD but give me a proper service, both internet and technical support. If I had to give you an honest answer, just change ISPs. This is what I do whenever I have this impossible issue no one wants to bother with. Change ISP and the new one has to fix it to get you up and running, else you will be stuck in this monkeyfest forever.raichu wroteHi guys,
I really would like to have your thoughts on this saga.
I have been living in the USA for 5 years so such treatment and customer service is not acceptable to me.
My parents in Faraya (Hrajel CO) have DSL provided by IDM. We have a 4MBPS subscription and since we are far from the CO, we get 2-2.2 MBPS with a line attenuation of 56dB.
After the long and aggressive snowstorm something happened and interrupted internet connectivity. My parents are not tech savvy and it is hard for me to diagnose things remotely.
It has been 3 weeks they have been living with a modem that syncs at 64-92 KBPS in download speeds (upload is normal at 800ish KBPS).
We have reached out to Ogero and IDM people. To be honest, they both suck. The amount of incompetence, unprofessionalism and blame-the-other entity is appalling. The diagnosis people come up with are laughable.
A guy came from Ogero and first said it's the splitter on the line, then he blamed the modem. Then a guy from IDM came after Ogero decided to blame it on IDM. IDM guy "tested" the line and said it is a problem from the CO because they had "lightning strikes" there. Okay...
I insisted on my parents asking all of these fine gents if the wire between the "box" in our building and the modem is damaged (I had lower sync speeds with bad wiring in the past). But no one was able to give a definitive answer. So the IDM guy said we will take care of this in the CO. We will talk to Ogero. The modem IS syncing. BUT at much lower download speeds because of low SN margin on download (I know this because I spent 40 min with mom on the phone trying to teach her how to log into the router page and screenshot me the DSL connection details). And it's been more than 7 days since this IDM visit and no one has fixed anything. Hell, no one has been able to decide if it is an Ogero CO issue or a damn simple wire issue.
Someone in Ogero even had the audacity to call my mom and tell her "are you okay with your son calling us incompetent and stupid? we have done our job." I did this in a private DM to Ogero after their guy said it's the splitter, then the modem and left with a nonfunctional internet connection. This is next level customer care to me. What happened to the customer is always right?
Do you guys have any thoughts on how to deal with this? IDM and Ogero giving absolutely discordant information. Not communicating with each other. Unprofessionalism, treating customers like idiots. Should I just embark on changing the wire between the "box" and the modem? What if it's not the issue?
Sorry for the rant but this is extremely frustrating.
So they're basically lying to us/toying with us and treating us like idiots in order to avoid having to work?GeorgeN wroteI'm sorry to say this but at this point this is the situation in lebanon. They literally don't give a crap and only pretend they do, they don't really want to fix or troubleshoot anything and if they do fix something it takes like 2 weeks. (if it's a small problem) if it's a big one you can forget it. It's like a ma 3ejbak 3omro ma yi3ijbak situation, I don't know if they are mad about their salaries or something but this level of negligence is unacceptable. I don't care I will pay for my internet connection with fresh USD but give me a proper service, both internet and technical support. If I had to give you an honest answer, just change ISPs. This is what I do whenever I have this impossible issue no one wants to bother with. Change ISP and the new one has to fix it to get you up and running, else you will be stuck in this monkeyfest forever.raichu wroteHi guys,
I really would like to have your thoughts on this saga.
I have been living in the USA for 5 years so such treatment and customer service is not acceptable to me.
My parents in Faraya (Hrajel CO) have DSL provided by IDM. We have a 4MBPS subscription and since we are far from the CO, we get 2-2.2 MBPS with a line attenuation of 56dB.
After the long and aggressive snowstorm something happened and interrupted internet connectivity. My parents are not tech savvy and it is hard for me to diagnose things remotely.
It has been 3 weeks they have been living with a modem that syncs at 64-92 KBPS in download speeds (upload is normal at 800ish KBPS).
We have reached out to Ogero and IDM people. To be honest, they both suck. The amount of incompetence, unprofessionalism and blame-the-other entity is appalling. The diagnosis people come up with are laughable.
A guy came from Ogero and first said it's the splitter on the line, then he blamed the modem. Then a guy from IDM came after Ogero decided to blame it on IDM. IDM guy "tested" the line and said it is a problem from the CO because they had "lightning strikes" there. Okay...
I insisted on my parents asking all of these fine gents if the wire between the "box" in our building and the modem is damaged (I had lower sync speeds with bad wiring in the past). But no one was able to give a definitive answer. So the IDM guy said we will take care of this in the CO. We will talk to Ogero. The modem IS syncing. BUT at much lower download speeds because of low SN margin on download (I know this because I spent 40 min with mom on the phone trying to teach her how to log into the router page and screenshot me the DSL connection details). And it's been more than 7 days since this IDM visit and no one has fixed anything. Hell, no one has been able to decide if it is an Ogero CO issue or a damn simple wire issue.
Someone in Ogero even had the audacity to call my mom and tell her "are you okay with your son calling us incompetent and stupid? we have done our job." I did this in a private DM to Ogero after their guy said it's the splitter, then the modem and left with a nonfunctional internet connection. This is next level customer care to me. What happened to the customer is always right?
Do you guys have any thoughts on how to deal with this? IDM and Ogero giving absolutely discordant information. Not communicating with each other. Unprofessionalism, treating customers like idiots. Should I just embark on changing the wire between the "box" and the modem? What if it's not the issue?
Sorry for the rant but this is extremely frustrating.
I have no high expectations from Lebanon but this is too much.
Also calling my mom to complain to her about my private message? Telling people what to say and what not to say to customer service... that's something I've never heard of before.
The decadence of Lebanon.
Yeah it's unbelievable, i'll give you my honest advice on how to rectify your situation without anymore headaches. Forget all the private ISPs. Sodetel, IDM, Cyberia, etc, they're all in the same boat. Forget all their offers and flashy marketing, it's all a lie just to get you to subscribe to them, they're all suffering from a major lack in bandwidth and they can't provide even 20% of the advertised speed during peak times, because Ogero controls all the bandwidth and they won't give them any extra bandwidth. They're waiting until internet prices increase or something. It's better to just subscribe directly to Ogero and get rid of that extra layer of third party headache that is the private ISP. When you are only dealing with Ogero, they can't throw the problem in anyone else's ballpark and you're getting your internet directly from the source so you won't have issues with bandwidth and internet performance.raichu wroteSo they're basically lying to us/toying with us and treating us like idiots in order to avoid having to work?GeorgeN wroteI'm sorry to say this but at this point this is the situation in lebanon. They literally don't give a crap and only pretend they do, they don't really want to fix or troubleshoot anything and if they do fix something it takes like 2 weeks. (if it's a small problem) if it's a big one you can forget it. It's like a ma 3ejbak 3omro ma yi3ijbak situation, I don't know if they are mad about their salaries or something but this level of negligence is unacceptable. I don't care I will pay for my internet connection with fresh USD but give me a proper service, both internet and technical support. If I had to give you an honest answer, just change ISPs. This is what I do whenever I have this impossible issue no one wants to bother with. Change ISP and the new one has to fix it to get you up and running, else you will be stuck in this monkeyfest forever.raichu wroteHi guys,
I really would like to have your thoughts on this saga.
I have been living in the USA for 5 years so such treatment and customer service is not acceptable to me.
My parents in Faraya (Hrajel CO) have DSL provided by IDM. We have a 4MBPS subscription and since we are far from the CO, we get 2-2.2 MBPS with a line attenuation of 56dB.
After the long and aggressive snowstorm something happened and interrupted internet connectivity. My parents are not tech savvy and it is hard for me to diagnose things remotely.
It has been 3 weeks they have been living with a modem that syncs at 64-92 KBPS in download speeds (upload is normal at 800ish KBPS).
We have reached out to Ogero and IDM people. To be honest, they both suck. The amount of incompetence, unprofessionalism and blame-the-other entity is appalling. The diagnosis people come up with are laughable.
A guy came from Ogero and first said it's the splitter on the line, then he blamed the modem. Then a guy from IDM came after Ogero decided to blame it on IDM. IDM guy "tested" the line and said it is a problem from the CO because they had "lightning strikes" there. Okay...
I insisted on my parents asking all of these fine gents if the wire between the "box" in our building and the modem is damaged (I had lower sync speeds with bad wiring in the past). But no one was able to give a definitive answer. So the IDM guy said we will take care of this in the CO. We will talk to Ogero. The modem IS syncing. BUT at much lower download speeds because of low SN margin on download (I know this because I spent 40 min with mom on the phone trying to teach her how to log into the router page and screenshot me the DSL connection details). And it's been more than 7 days since this IDM visit and no one has fixed anything. Hell, no one has been able to decide if it is an Ogero CO issue or a damn simple wire issue.
Someone in Ogero even had the audacity to call my mom and tell her "are you okay with your son calling us incompetent and stupid? we have done our job." I did this in a private DM to Ogero after their guy said it's the splitter, then the modem and left with a nonfunctional internet connection. This is next level customer care to me. What happened to the customer is always right?
Do you guys have any thoughts on how to deal with this? IDM and Ogero giving absolutely discordant information. Not communicating with each other. Unprofessionalism, treating customers like idiots. Should I just embark on changing the wire between the "box" and the modem? What if it's not the issue?
Sorry for the rant but this is extremely frustrating.
I have no high expectations from Lebanon but this is too much.
Also calling my mom to complain to her about my private message? Telling people what to say and what not to say to customer service... that's something I've never heard of before.
The decadence of Lebanon.