HzSamer wrote
mazendia wroteHello everyone,

Sometime ago I requested Ogero to do a line check in order to have VDSL and got back a response saying that it wasn’t possible because my upload speed is too low. I have a max of 1000kbps upload while they said they needed at least 3000kbps upload.

On the other hand, my download speed on ADSL is very good (syncing at ~15000kbps with max attainable of ~17-18000kbps). On the ogero website, it says my phone number has a max of 21mbps.

Other info: Line attenuation is usually ~12dB/~26dB for upload/download, SNR Margin is ~13dB.

Is the reason he gave me legit for not being able to have VDSL, what is the reason for it? Or are there any more statistics that could help me determine how to improve my line for VDSL?

Thanks!

Based on the speed of your line on Ogero website, you are eligible to get VDSL.

But how far are you from the central? You can estimate the distance from google maps.

The reason they gave you is not correct, ask them again to do a feasibility test and when Ogero's technician comes and makes the test, you can know the result immediately from him and you will know the speed you will get from his xDSL tester On VDSL.

Just ask them and keep asking until you meet someone knows what he is doing.

Today the technician came for a previous issue, and I asked him about VDSL. He told me that it was feasible based on his results but that he wouldn't recommend it as it might cause problems. We are ~730 meters away from the central. The ADSL is syncing at ~18Mb at the outside box, and ~16-17Mb in home so there isn't much loss between i guess.


agdroubi wroteOgero told me the same thing even though I am syncing at 13000kbps with max attainable 16000kbps, snr margin around 11dB. On ogero website my line max is listed as 21 mbps.

I requested twice to upgrade to vdsl, and I got the same answer that I am far from the central.
I am in the same boat as you. I reapplied today after the previous issue was fixed and will let you guys know what will they tell me.
18 days later
Hello,

I was able to upgrade late last month to VDSL, and they told me it would take effect at the beginning of this month.
Well, I called a couple of times and today I was told that yesterday it was changed and that it would take a couple of days for it to switch on my router (?). They said it would auto-adjust to VDSL, which I kind of doubt it will.

At the moment, I tried changing the dsl settings to VDSL with VLAN ID = 0, but it wouldn't connect. ADSL works fine though.

Should I just wait for them to hopefully change it sometime soon or is there something else in the settings I should test out?

I already submitted a ticket regarding the issue and was closed as resolved.

Thanks
It could be a technical problem. A had a technician come and take a look & fixed some stuff.
MoeMilord wroteIt could be a technical problem. A had a technician come and take a look & fixed some stuff.
I guess I’ll give it till monday and see if they can send someone out if it’s still not working.
18 days later
Hey, I just got upgraded to VDSL after 24 days of waiting.
My router stats are the following:

Upstream Downstream
Current Rate (kbps) 4434 18916
Max Rate (kbps) 4434 24027
SNR Margin (dB) 10.1 9.9
Line Attenuation (dB) 7.8 21.9
Errors (pkts) 0 5

For some reason, no speed test on any device (wired or wireless) will reach any of the speeds stated by the router. The speed test gets around 7mbps down and 1mbps up. Does anyone know the reason for this? Should I change the VDSL Annex type from auto?

Also, I know I can expect ping to be a little bit worse on VDSL but it almost doubled (from 50ms to ~80-90 ms), is this normal or could it be possible that they re-enabled Interleaved mode when they switched me to the new port?

Any help is appreciated, thanks!
5 days later
It seems that they are capping you which is weird. What was your old speed on adsl? 8 Mbps?
Interleaved mode is enabled by default
wollyka wroteIt seems that they are capping you which is weird. What was your old speed on adsl? 8 Mbps?
Interleaved mode is enabled by default

I called them regarding interleaving and they re-disabled it which got my ping back to where it was.
On ADSL my speed on the router was 1/15 mbps up/down (with a max of 1/17mbps) but effectively reaching 10-11mbps down on different speedtests. Speedtests are still giving me the same results, and the upload speed spikes up to 3mbps but quickly goes back down to <1mbps.

Could they be capping my speed from their side? And what reason would make them do that?
No they are not capping your speed clearly seen by max rate and the 10db SNR which ogero profiles sync at, your line is just not great. at least you got 4Mb/s upload from it
DNA wroteNo they are not capping your speed clearly seen by max rate and the 10db SNR which ogero profiles sync at, your line is just not great. at least you got 4Mb/s upload from it
Oh okay. The only thing bothering me is that I can never reach more than 1-1.5 mbps upload, so is there anyway to fix that? Even if it would mean decreasing my max download speed (since i'm already getting only 11-12 mbps down).
5 days later
mazendia wroteHello,

I was able to upgrade late last month to VDSL, and they told me it would take effect at the beginning of this month.
Well, I called a couple of times and today I was told that yesterday it was changed and that it would take a couple of days for it to switch on my router (?). They said it would auto-adjust to VDSL, which I kind of doubt it will.

At the moment, I tried changing the dsl settings to VDSL with VLAN ID = 0, but it wouldn't connect. ADSL works fine though.

Should I just wait for them to hopefully change it sometime soon or is there something else in the settings I should test out?

I already submitted a ticket regarding the issue and was closed as resolved.

Thanks
Hello

I have a similar issue where i requested to switch to vdsl. its already been more than a month sine the request.
when I call them they check and say I'm on vdsl but my router logs its on adsl. I tried forcing it to vdsl but it doesnt connect.

is there any specific setting i need to put other than the pppoe username and pass? or should i open a ticket for them to check it?
eli.b wrote
mazendia wroteHello,

I was able to upgrade late last month to VDSL, and they told me it would take effect at the beginning of this month.
Well, I called a couple of times and today I was told that yesterday it was changed and that it would take a couple of days for it to switch on my router (?). They said it would auto-adjust to VDSL, which I kind of doubt it will.

At the moment, I tried changing the dsl settings to VDSL with VLAN ID = 0, but it wouldn't connect. ADSL works fine though.

Should I just wait for them to hopefully change it sometime soon or is there something else in the settings I should test out?

I already submitted a ticket regarding the issue and was closed as resolved.

Thanks
Hello

I have a similar issue where i requested to switch to vdsl. its already been more than a month sine the request.
when I call them they check and say I'm on vdsl but my router logs its on adsl. I tried forcing it to vdsl but it doesnt connect.

is there any specific setting i need to put other than the pppoe username and pass? or should i open a ticket for them to check it?

If the router is still connecting to ADSL it means the switch wasn't fully completed, as when they enabled VDSL you cannot connect through ADSL and vice versa.

What most likely happened is that they enabled your VDSL port on their system (hence why it's showing that you were connected), as well as kept the ADSL port, the only thing that's left for them to do is "ykabsso l khat aal VDSL" as in just connecting your line to their VDSL system since everything is in place, and that happens at the central or idk where but they told me on the phone that they open it only 1-2 times per week.

I kept calling them for more than month for them to finally switch me. Your best bet is to call again explaining that your router still shows as ADSL and that most likely "baaed ma kabbaso l khat 3al VDSL bel central" so that they know what to specify on the ticket.

Also: on the router, I setup 2 pppoe configurations with the same username and password, since i have to specify for each if it's ADSL or VDSL, so make sure that you have both configurations so that when the switch happens you automatically connect. I also tried forcing VDSL before they switched and it kept saying DSL disconnected.