Getting constant dsl disconnections on ogero from mazraa central 100 times per day if not more. Ill give them 1 month if nothing is solved. Will switch to 4g since no support provided.
potato wroteGetting constant dsl disconnections on ogero from mazraa central 100 times per day if not more. Ill give them 1 month if nothing is solved. Will switch to 4g since no support provided.
same issue in Jounieh. Though the 4g signal in my house is shit as well. If things don't improve I'll have to go back to Canada.
5 days later
mher11 wroteHello,
Anyone knows if the gaming packages that other ISPs are offering are better than ogero's open speed? Like cyberia's gaming and there's this thglobal vision also. Anyone tried those?
Don't go with thglobalvision, I switched over to them from sodetel 6 months ago, they were amazing until starting 1-2 weeks ago and they are now having the same problems I was with sodetel, crazy fluctuating pings to the adsl modem gateway and timeouts.
GeorgeN if you have ping issues to DSL modem - it is not thgv issue.
If you have problem with thgv - i can check that, send me trace please to 10.0.25.10 and i will check rest.
I dont exclude that Ogero(DSP) have congestion on your centrale, then doesnt matter where you go...
nuclearcat wroteGeorgeN if you have ping issues to DSL modem - it is not thgv issue.
If you have problem with thgv - i can check that, send me trace please to 10.0.25.10 and i will check rest.
I dont exclude that Ogero(DSP) have congestion on your centrale, then doesnt matter where you go...
Hi nuclearcat, it's not to my own dsl modem, but the modem gateway (192.168.99.1), fluctuating between 5ms, 250ms, and timeouts as so:

badping

Here is also 2 tracerts to 10.0.25.10:

tracert

It's very weird because I never had this issue until recently. Used to always have 60ms ping to europe on games, now it goes 150 - 300ms, then back to 60ms for a minute, then 150 - 300 for 20 seconds, back to 60 for 10 seconds, etc etc.

Thanks.
192.168.99.1 is BRAS on THGV side, so problem is between your modem and BRAS. Between BRAS and you following possible congestion points:
1)DSL modem (check link speed, might be speed dropping due noise, or might be some upload flood, i hope you modem have necessary counters)
2)Ogero network (prone to have congestion, especially at specific centrales)
3)THGV network (i have plenty of capacity there and monitoring this part)
4)BRAS load (also being monitored, lot of free CPU)

If you can tell me centrale, i will ask support if they have similar complaints, so we can ask Ogero to fix it.
nuclearcat wrote192.168.99.1 is BRAS on THGV side, so problem is between your modem and BRAS. Between BRAS and you following possible congestion points:
1)DSL modem (check link speed, might be speed dropping due noise, or might be some upload flood, i hope you modem have necessary counters)
2)Ogero network (prone to have congestion, especially at specific centrales)
3)THGV network (i have plenty of capacity there and monitoring this part)
4)BRAS load (also being monitored, lot of free CPU)

If you can tell me centrale, i will ask support if they have similar complaints, so we can ask Ogero to fix it.
Thanks for the feedback.

1)I checked the link speed several times, download is always 6 - 7.5mbps and upload 700 - 900kbps, while ping is still fluctuating a lot to 192.168.99.1 so i'm sure it's not an issue from link speed. Also I tried disabling internet on all devices except main computer, speed was full and ping issue was still there.

2) Most likely I believe it's Ogero network, I belong to Mansourieh centrale (I live right under the baladiyye). I guess I can call thgv support tomorrow

Thanks for the help : )
GeorgeN wrote
Thanks for the feedback.

1)I checked the link speed several times, download is always 6 - 7.5mbps and upload 700 - 900kbps, while ping is still fluctuating a lot to 192.168.99.1 so i'm sure it's not an issue from link speed. Also I tried disabling internet on all devices except main computer, speed was full and ping issue was still there.

2) Most likely I believe it's Ogero network, I belong to Mansourieh centrale (I live right under the baladiyye). I guess I can call thgv support tomorrow

Thanks for the help : )
After checking with support i got similar complaints about spikes of latency in games. Going to collect statistics about locations and trying to find out where those lags happening.
GeorgeN wrote
nuclearcat wrote192.168.99.1 is BRAS on THGV side, so problem is between your modem and BRAS. Between BRAS and you following possible congestion points:
1)DSL modem (check link speed, might be speed dropping due noise, or might be some upload flood, i hope you modem have necessary counters)
2)Ogero network (prone to have congestion, especially at specific centrales)
3)THGV network (i have plenty of capacity there and monitoring this part)
4)BRAS load (also being monitored, lot of free CPU)

If you can tell me centrale, i will ask support if they have similar complaints, so we can ask Ogero to fix it.
Thanks for the feedback.

1)I checked the link speed several times, download is always 6 - 7.5mbps and upload 700 - 900kbps, while ping is still fluctuating a lot to 192.168.99.1 so i'm sure it's not an issue from link speed. Also I tried disabling internet on all devices except main computer, speed was full and ping issue was still there.

2) Most likely I believe it's Ogero network, I belong to Mansourieh centrale (I live right under the baladiyye). I guess I can call thgv support tomorrow

Thanks for the help : )
Unrelated question. I am moving to Mansourieh soon, close to Baladieyh (200m). Do you know where is the Centrale located by any chance?
11 days later
Hello guys,

Last week i got my DSL internet connection with ogero and ever since the first day, my connection keeps disconnecting and reconnecting randomly.
Ogero sent a guy to check the Landline cable then they sent another guy to check all cable to my house and everything looked fine. then the guy thought the disconnection was caused by the filter so he gave me a new filter but the problem persisted .
i tried the following :
Changed modem.
Changed cables.
Changes filter.
Connect without the landline.
Connect without the filter.
But till now nothing seems to solve the problem. last time i called ogero they said it could be a problem with the " Centrale "
any one had such problem ?
Reply from 172.217.18.46: bytes=32 time=224ms TTL=253
Reply from 172.217.18.46: bytes=32 time=234ms TTL=253
Reply from 172.217.18.46: bytes=32 time=227ms TTL=253
Request timed out.
Reply from 172.217.18.46: bytes=32 time=228ms TTL=253
Reply from 172.217.18.46: bytes=32 time=220ms TTL=253
Reply from 172.217.18.46: bytes=32 time=224ms TTL=253
Reply from 172.217.18.46: bytes=32 time=225ms TTL=253
Request timed out.
Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.
Request timed out.
Reply from 192.168.2.1: Destination net unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 172.217.18.46: bytes=32 time=223ms TTL=253
Reply from 172.217.18.46: bytes=32 time=215ms TTL=253
Reply from 172.217.18.46: bytes=32 time=226ms TTL=253
Request timed out.
Reply from 172.217.18.46: bytes=32 time=227ms TTL=253
Reply from 172.217.18.46: bytes=32 time=223ms TTL=253
Request timed out.
Reply from 172.217.18.46: bytes=32 time=214ms TTL=253
Seems like modem issue or the path to the modem connection (wifi?), else its Ogero network side since ADSL would drop at longer periods at such close intervals, your pings are close between losses. I wouldn't hold my breath for Ogero to do anything, I would start looking for a different ISP non ADSL, 7 years no result here.
yea well ... i literally tried everything ... i even gave my modem to my friend to try and it worked just fine ... i subscribed with ogero last week hoping that i would have a stable connection as i had my internet connection with a local ISP that sucks
13 days later
Anyone else getting low speeds since yesterday night ? I'm on the 4 Mbps plan and only getting about 150 kB/s down.
8 days later
Wasn't sure if I should post this under "Internet in Lebanon" or here. But, since I am an Ogero subscriber I decided to try here.

My problem is the following: When I first turn my modem on in the morning my parameters are:
Data Rate: 4,096kbps
Max Rate: 7,700kbps
SNR Margin Down: 18.5 dB

As soon as the sun sets everything drops to:
Data Rate: ~3,650kbps
Max Rate: ~3,700kbps
SNR Margin Down: 9.5 dB

As you can see the SNR Margin drops by quite a bit and the modem has to resync so I lose connectivity.
Now, I understand that at night DSL is more affected by interference such as radio waves, ppl at home using more appliances, etc... but is it normal to see the SNR drop to half the original value ?
DG wroteWasn't sure if I should post this under "Internet in Lebanon" or here. But, since I am an Ogero subscriber I decided to try here.

My problem is the following: When I first turn my modem on in the morning my parameters are:
Data Rate: 4,096kbps
Max Rate: 7,700kbps
SNR Margin Down: 18.5 dB

As soon as the sun sets everything drops to:
Data Rate: ~3,650kbps
Max Rate: ~3,700kbps
SNR Margin Down: 9.5 dB

As you can see the SNR Margin drops by quite a bit and the modem has to resync so I lose connectivity.
Now, I understand that at night DSL is more affected by interference such as radio waves, ppl at home using more appliances, etc... but is it normal to see the SNR drop to half the original value ?
I'm guessing the phone line (or DSLAM) is longer than the usual (3+km). Ionosphere height increases at night causing signals to go farther and thus causing crosstalk, ADSL frequencies are similar to MW radio, the effect is only possible with very long lines, that and probably crosstalk from heavy users during these hours. Are your phone wires outside (street post) or under ground?
Post your full stats, especially attenuation.
I believe the wires are underground as I do not see any street posts nearby.

Line Attenuation: Downstream 43.8 dB - Upstream 32.7 dB
Power: Downstream 19.3 dbm - Upstream 11.3 dbm
Some people have reported that certain types of LED's will screw up their connection. See what lights are turned on in the building and then turn them off and on and see if there is an effect on your connection. Maybe start with your own apartment and see if any lights or other appliances are affecting your connection too.

Anyhow, good luck---also check if the connection changes when street lights turn on too. At least you can narrow down where the problem can be then.
I am very disappointed with Ogero as well. I have been a subscriber for around 5 years, it had always been stable. When open speed came out I used to get 6mbps all the time. Now I only get that speed from 1 am to maybe 8 am. And then it reverts to 3.5mbps But here is the catch: during the day if I actually hit 3.5mbps speed for around 5 seconds, my router reboots. I had to actually throttle my router to only use 2mbps during the day so that I can keep a stable connection... It is absurd.
@user this seems to be a modem issue.
@DG atten. is far from bad in optimal conditions, it's still high for this country. Either way I have perfect stats and getting 60+ re-syncs per day; tested with 3 different modems, and there is nothing I can do, scope showed no inductance or noise during these times. There is not much to do except try raising your SNR margin manually (search this forum) or get the cheapest second internet connection and use Engarde[0] with both connections, it will duplicate and discard packets from each connection in FIFO fashion, you will have 0% packet loss, low latency and no bufferbloat for gaming everytime DSL goes down or the second one, I may post a tutorial around here soon. Though I wouldn't worry about it if the resyncs are low, raising the SNR margin is more than enough.
[0]:https://github.com/porech/engarde
Beta0 wrote@user this seems to be a modem issue.
if it was a router issue, why does it work perfectly after midnight?