LebGeeks

AVOlio

Member

Re: Feedback for Ogero

Reddit is always so slow with me on the mobile application.
Sometimes videos posted don't load, or they load and play a very low pixelated resolution, sometimes they load and play and after maybe 30 sec they stop playing and load infinitely.
Sometimes posts don't load, comments don't load etc...
It's a pain.

jaqen h'ghar

Member

Re: Feedback for Ogero

So I can't go into reddit and many other wesbites.
I accessed the router and changed the primary and secondary DNS to google's (8.8.8.8 and 8.8.4.4) but it still doesn't work.
I tried also 1.1.1.1 as main and 8.8.8.8 as secondary and still doesn't work.
Any ideas?!

EDIT: Forget it, worked now.

Sorry I forgot to mention that you have to restart your router for it to take effect

mher11

Member

Re: Feedback for Ogero

This internet is getting worse and worse everydayy.. Does anyone play Fifa 20 here? For more than a month now its unplayable ..even in the menu it gets stuck on the loading pages like every 2 min and disconnects.. I've talked to them on twitter they told me we will check ane never replied back. And im sure the issue is from ogero as when i use 4g its not like that. Im considering to switch to cyberias gaming plan, does anyone know anything about it?

What makes you think it's Ogero to blame?

Im 100% sure it's from ogero.. And im seeing this issue alot in the fifa groups (lebanon) on facebook.. Its not from fifa and on 4g it doesn't exist ..changed my router cables and everything nothing fixed it ..so its from ogero

Moudimadi

Member

Re: Feedback for Ogero

Guys i wanna ask. When they upgrade the central im taking from " Khalde " And it gets fiber. Will my vdsl speed increase automatically? or it's not related to each other? Thank you.

Yes and No---still going to need active cabinets deployed unless you are really close to the centraal.  And to the best of my knowledge, Khalde does have fiber capabilities as they have upgraded bshamoun---it is just a matter of laying out more cabinets and whatever else they have to do to get it to the subscribers.

Then we will have more cabinets in our area? You told me once you live in the same area i live " Dawhet Aramoun " I really hope i get faster vdsl speeds when they install more active cabinets.

AVOlio

Member

Re: Feedback for Ogero

Anyone has any problems watching twitch streams as well?
My download speeds aren't exceeding 1MBps while watching.
And my connection is capable of 4.5MBps+.

Twitch and reddit are the most platforms I have problems with using.

ehecatl

Member

Re: Feedback for Ogero

same here, i have to restart the modem to get access to reddit and some other sites.

Fouche

Member

Re: Feedback for Ogero

Is this true? if so, when did they decrease the prices, can anyone confirm ?!

https://imgur.com/a/Sc4Ut5P

AVOlio

Member

Re: Feedback for Ogero

I think it's only for this time being, because of Corona.
The prices are the same, they only increased the limits.

Kareem

Member

Re: Feedback for Ogero

Anyone has any problems watching twitch streams as well?
My download speeds aren't exceeding 1MBps while watching.
And my connection is capable of 4.5MBps+.

Twitch and reddit are the most platforms I have problems with using.

Exactly what I was saying. I looks like 1MB/s or 8Mbps is the maximum download speed for single connection. That's my observation lately.

LifeEngineer

Member

Re: Feedback for Ogero

Is this true? if so, when did they decrease the prices, can anyone confirm ?!

https://imgur.com/a/Sc4Ut5P

Man, those are still same plans and the picture is true. They doubled the quota for limited quota plans, and doubled the speed for limited speed plans. In addition, they added 100GB as a free bonus since everyone is home nowadays.
I have the 200GB/open speed plan, it's now 2x200+100=500GB/open speed.

wollyka

Member

Re: Feedback for Ogero

This internet is getting worse and worse everydayy.. Does anyone play Fifa 20 here? For more than a month now its unplayable ..even in the menu it gets stuck on the loading pages like every 2 min and disconnects.. I've talked to them on twitter they told me we will check ane never replied back. And im sure the issue is from ogero as when i use 4g its not like that. Im considering to switch to cyberias gaming plan, does anyone know anything about it?

What makes you think it's Ogero to blame?

Im 100% sure it's from ogero.. And im seeing this issue alot in the fifa groups (lebanon) on facebook.. Its not from fifa and on 4g it doesn't exist ..changed my router cables and everything nothing fixed it ..so its from ogero

Since it is not happening on other ISPs (I am not facing this problem with IDM), Ogero is probably blocking something (since it is working on VPNs) or something is wrong with their DNS servers

HzSamer

Member

Re: Feedback for Ogero

Yesterday I contacted Mr. Imad Kreidieh on Twitter and shared with him what is happening with us.

https://twitter.com/HzSamer/status/1264942459177533442

After that one guy called me from Ogero to better understanding what is happening. He needs to traceroute any website I have a slowness with when that happens and send the result to his email to investigate.

Also, another guy contacted me on WhatsApp and access my router to do further diagnostics.

One hour later Mr. Imad said " It seems the issue is originating from an international service provider."

I will send the email to anyone who is interested in helping with that and do a traceroute and share the results with them.

Hopefully, they will fix that soon.

Kareem

Member

Re: Feedback for Ogero

Yesterday I contacted Mr. Imad Kreidieh on Twitter and shared with him what is happening with us.

https://twitter.com/HzSamer/status/1264942459177533442

After that one guy called me from Ogero to better understanding what is happening. He needs to traceroute any website I have a slowness with when that happens and send the result to his email to investigate.

Also, another guy contacted me on WhatsApp and access my router to do further diagnostics.

One hour later Mr. Imad said " It seems the issue is originating from an international service provider."

https://i.ibb.co/xhk0Bn7/ogero.png

I will send the email to anyone who is interested in helping with that and do a traceroute and share the results with them.

Hopefully, they will fix that soon.

Aren't they aware that a traceroute is no longer possible because maybe the NAT firewall is routing all packets directly or doing god's know what ?  No matter what you traceroute it's always the next hop after Ogero network. Unless you go IPV6, you start getting something that makes sense. Also traceroute is not a tool to diagnose network issues.

I maybe having the most stable connection ever as my std deviation is below 1ms

And on IPV6

But that can't be conclusive since the router might be dropping icmp requests.

However for TCP connections everything seems to be right.

mtr  -4 -T -P  443  www.facebook.com

BUT when I connect to VPN things are different probably to different rules applied on the router side.

But with VPN :

Without VPN

And that's for the same file on the same server.

I think that's enough to draw a picture of what's going on Ogero networks.

Last edited by Kareem (10 hours ago)

john

Member

Re: Feedback for Ogero

Thanks for your detailed posts and efforts, and hope to get to the bottom of this issue.
I think Mr. Imad intentions are right, but that is not enough.
I'm more than happy to help if any testing is required.
Good luck!