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#451 April 21

Madslm
Member

Re: Shipping from abroad (share your experience)

Tech Guru wrote:
Madslm wrote:

Hi,
Any one else not receiving packages from abroad, a have ordered few items from you about 2 months ago and haven't recieved them yet, knowing items from UK usually arrive in 2 to 4 weeks max.

I am have been ordering from Amazon USA store since two years by using my Shop&Ship account  - Aramex and I am receiving all my goods.

What service are you using mate ?

They usually send them with UK royal mail and delivered by lebanpost

Last edited by Madslm (April 21)

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#452 last month

NuclearVision
Member

Re: Shipping from abroad (share your experience)

Libanpost started using Captcha for Tracking, and tracking apps no longer work, Like if we are 50 millions in Lebanon....

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#453 Yesterday

anayman_k7
Member

Re: Shipping from abroad (share your experience)

ShopAndShip are trying to screw me over in the last order I made, I will try to keep it short, I made 2 orders in the last month, 1 of them was a RAM kit for 75$ from Google Express (seller was BestBuy), the order went all fine as usual, the estimated cost of the order from Customs
was 10$ and total Shipping + Customs = 16$.
The second order story was totally different, I ordered a Ryzen 2600 (139.99$) and 16 RAM Kit (64.99$), unlike all the times I used ShopAndShip I noticed that the 'Cost of Goods' on the order is 204.98$! A very accurate number and not an estimation, the biggest surprise was when the customs requested 50$!!! 40$ customs and 10$ handling, the order category was set to Electronics instead of Computer Accessores/Parts, using the Customs website to calculate the customs on a 320k LBP package (which is the amount stated in Aramex customs details), the result was 24$!

I contacted Aramex about it and the reply was that the order had no invoice with it, hence why Customs has to estimate the value.
Aramex are totally lying, the numbers confirm they know the exact amount of the order, and also the value of requested by the customs is much more than what it should be.

I am still waiting a final response from Aramex, otherwise I am escalating this case to the Consumer Protection.

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#454 Yesterday

kareem_nasser
Member

Re: Shipping from abroad (share your experience)

anayman_k7 wrote:

ShopAndShip are trying to screw me over in the last order I made, I will try to keep it short, I made 2 orders in the last month, 1 of them was a RAM kit for 75$ from Google Express (seller was BestBuy), the order went all fine as usual, the estimated cost of the order from Customs
was 10$ and total Shipping + Customs = 16$.
The second order story was totally different, I ordered a Ryzen 2600 (139.99$) and 16 RAM Kit (64.99$), unlike all the times I used ShopAndShip I noticed that the 'Cost of Goods' on the order is 204.98$! A very accurate number and not an estimation, the biggest surprise was when the customs requested 50$!!! 40$ customs and 10$ handling, the order category was set to Electronics instead of Computer Accessores/Parts, using the Customs website to calculate the customs on a 320k LBP package (which is the amount stated in Aramex customs details), the result was 24$!

I contacted Aramex about it and the reply was that the order had no invoice with it, hence why Customs has to estimate the value.
Aramex are totally lying, the numbers confirm they know the exact amount of the order, and also the value of requested by the customs is much more than what it should be.

I am still waiting a final response from Aramex, otherwise I am escalating this case to the Consumer Protection.

I think your problem is with the Customs and not Aramex, as they are usually not directly involved in the amount of customs to be paid. They only charge you the shipping fees which are usually known the moment the shipment leaves Dubai.

Last edited by kareem_nasser (Yesterday)

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#455 Yesterday

anayman_k7
Member

Re: Shipping from abroad (share your experience)

kareem_nasser wrote:

I think your problem is with the Customs and not Aramex, as they are usually not directly involved in the amount of customs to be paid. They only charge you the shipping fees which are usually known the moment the shipment leaves Dubai.

Yes but I believe they are the responsible of resolving any issues that is caused by the Customs in this case, they are the party responsible about the package including customs clearance and the fact they used a false argument made the whole situation much more worse

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