LebGeeks

beezer

Member

Microsoft Replacement - Customs on Shipping

So my Surface Pro has a hardware defect and Microsoft told me to ship it in to swap out the part.
Now I did this a long time ago with Dell and when they shipped it back, I had to pay money on customs.

Does anyone know if things have changed or if there's a logical procedure so I don't have to pay?

Is there anyone in Lebanon that will actually abide by a Microsoft warranty? I asked the MS person on the phone they were helpless.

Thanks.

wollyka

Member

Re: Microsoft Replacement - Customs on Shipping

No you still have to pay customs. The customs will never consider it as a warranty replacement even if the air bill says it or there is no bill at all with the price. You are out of luck.

zahi_k

Member

Re: Microsoft Replacement - Customs on Shipping

You just have to pray that the replacement arrive without any fault.. otherwise, you will keep on paying taxes for these robbers

beezer

Member

Re: Microsoft Replacement - Customs on Shipping

One of my friends took it to Saudi and shipped it from there. Ridiculous.