Feedback for WISE

I'm still at 4mbps even though I have OS90. Last time we got a speed upgrade it took wise 8 freaking months and at least 6 phone calls over a period of 2 months till they finally upgraded me from 1 to 2mbps.

Also before the end of July I called and asked for an upgrade to OS180, they said they were halting all upgrades till September. Their customer server was very good for a long while but the past year has been quiet shitty.

Did anyone here go through the quick process of switching from WISE to Ogero? If the internet downtown would be less than a week I'd be more than willing to switch at this point.

@Partam, sure here you go:
Cyprus


France


UK


USA


@mmk92, I called them as well before the end of July, they told me the same (upgrades are halted right now as per Ogero's request). I told them my DSP is Pesco and the rate is already open on the modem (syncing 16 Mbps down / 1 Mbps up) so it is just a flip of a switch from Wise's side and I don't want to waste a full month (August) stuck on the 2 Mbps unlimited ... when the agent heard this he said please stay on hold and he went back 1 mins later and said "Ok sir no problem just send us an email asking which plan you want" ... I did and they were honest and I got upgraded to this open speed starting August 1st.

Hey just want to share my most recent experience with wise. So basically I am about 2.8 km away from the centrale with a max rate of about 3.4 mbps. Anyway, on the old plan( 2 mbps unlimited) I used to get 1 mbps and they told me that is the max I can get. Then magically, I started getting 2 mbps. But in recent months, I got reverted back to 1 mbps. Now I am on open speed and still getting 1 mbps. I called them and they told me I am far from the centrale and that I cannot get more than 1. I insisted that I used to get 2 but he said that I never got 2 mbps according to some saved history about my account. What's funnier is that another employee told me there is a problem with my line and that I should be getting 2.5-3 mbps. They goddamn love making excuses.

Here's my experience with this shitty ISP


TO: support@wise.net.lb; csu@wise.net.lb

Dear whoever the hell gets this message,

first of all open the attached email and read that I sent a request to be upgraded to open speed on 01/August 1:32 P.M
you told me to wait till September 1 to be upgraded... I didn't argue
when September 1 came and I didn't receive the upgrade I called, and your excuse was that you have to do a feasibility test first.
I don't know why this is a requirement, and even if it is you had the ENTIRE month of August to do it, but you waited until september to start, why? incompetence? laziness? lack of organization?

you know I have 2 friends, 1 is with ogero, the other with idm, they also requested open speeds and they both got upgraded beginning of september, meanwhile I am still on 2MB unlimited and its 15/September

oh another thing, when I wanted to subscribe to you, you also told me that you needed to do a feasibility test and told me it takes 2 weeks max, and you called me in 1 week, why was the process faster before? was it because I was a new customer and you wanted to impress?

just make a note that the only reason I am still subscribed to your services is because it takes 2 months to subscribe to a new ISP.

so for the love of God, for once, do what's necessary and give me results
Don't call me with more excuses

Nemesis-301 wroteHere's my experience with this shitty ISP


TO: support@wise.net.lb; csu@wise.net.lb

Dear whoever the hell gets this message,

first of all open the attached email and read that I sent a request to be upgraded to open speed on 01/August 1:32 P.M
you told me to wait till September 1 to be upgraded... I didn't argue
when September 1 came and I didn't receive the upgrade I called, and your excuse was that you have to do a feasibility test first.
I don't know why this is a requirement, and even if it is you had the ENTIRE month of August to do it, but you waited until september to start, why? incompetence? laziness? lack of organization?

you know I have 2 friends, 1 is with ogero, the other with idm, they also requested open speeds and they both got upgraded beginning of september, meanwhile I am still on 2MB unlimited and its 15/September

oh another thing, when I wanted to subscribe to you, you also told me that you needed to do a feasibility test and told me it takes 2 weeks max, and you called me in 1 week, why was the process faster before? was it because I was a new customer and you wanted to impress?

just make a note that the only reason I am still subscribed to your services is because it takes 2 months to subscribe to a new ISP.

so for the love of God, for once, do what's necessary and give me results
Don't call me with more excuses

It doesn't take a month to switch to ogero

Exactly.
Switch to Ogero.
Even if you stay without internet for one week, two weeks, one months (it will take max 2 weeks), even that, you will have peace of mind, and you will never think about internet ever again.

They probably just forgot about your deal and, since they cannot upgrade after the 25th of the month (Aug 25), started giving excuses as to why they need to make you wait another month (or at least until your payment for the unlimited plan gets accepted). I used to like this ISP; now, not so much.

I talked with idm, and they can issue a switch which is immediate, so I will change my isp without having to wait anytime
Went with idm because of unlimited nights

Anyone knows what is the speed of wise box at full range (5 green lights).
Their website says that it is near 2Mbs (around 256Kb/s), shouldn't that speed be higher?

Any of you guys attempt to use a VDSL router with WISE?

Nemesis-301 wrotehttps://i.imgur.com/cCjEo3L.png

Just wanted to show you guys why this isp are not only incompetent but also thieves, thats an additional 4GB on a 35.5GB download (11.2% more)

edit: btw I had just left this download overnight and nobody else used it during this time period

Were there any phones or tablets connected to wifi during this period? Phones might automatically update all their apps if this option is selected and they usually do that overnight. Also apple devices might upload and download your images and videos to and from icloud. If u have an iphone and an ipad for example the iphone might be uploading the images and the ipad downloading them so u end up using double the quota.

There are 0 apple devices at my house, play store updates are disables on all phones, windows updates are also disabled for pc.
This was done overnight nobody else was using

Yes, I will run this test again as you suggested @aliessayli
But its gonna be next month, cause am already low in my quota