LebGeeks

Totoro

Member

Re: Feedback for Sodetel

Yeah i did years ago
For gaming terranet still has the lowest latency 58-60ms
Ogero is next on 74-80ms
Sodetel 110ms stable with fixed ip

Thank you! Well as long as it's stable I'm okay with that.
Until I have the time to apply and wait for Ogero to replace Sodetel I'm going to stick with that plan.

Totoro

Member

Re: Feedback for Sodetel

I noticed a problem (which to Sodetel was completely normal) yesterday, I would disconnect every day at 9:45 exactly. It's a 5 second disconnect and comes back rather quickly but I can't afford a DC because then 19 other people would die in the game I play.

Anyway, I called Sodetel and they told me something about the "Refresh Rate" that's disconnecting me. Then I was like okay well give me a solution because they probably just thought I wanted to know what's wrong and not fix it or something.

They told me to turn off my router and turn it back on an hour before I start playing. I did that and the refresh rate did change but to 9:00 this time instead of 9:45.

So I guess my question is, if I don't want my connection to refresh from 8:30pm till 1:30 am what can I do and when should I restart my router?

Thank you for taking the time to read my rant ^^.

nuclearcat

Member

Re: Feedback for Sodetel

IMHO bullshit about "refresh". Most probably they just have retarded BRAS and billing, that cannot handle radius CoA. Or just a improper hack to disconnect users at least each 24h (it might be done for various purposes, but again if BRAS/billing are not done properly).

Totoro

Member

Re: Feedback for Sodetel

Hey again guys, I called Sodetel to subscribe to the ping plan. I know it's expensive but right now I need it.

When I called, the sales department told me that they need 48 hours to check if there's an available 'plug' for fixed IP in the central, I thought that was a BS answer.

Can anyone confirm that claim?

Adnan

Member

Re: Feedback for Sodetel

Ummmm my modem doesn't want to get a default gateway IP (i.e. the Sodetel Gateway).  It's only receiving its own public IP and the DNS server. How's this thing gonna even route?

Edit: solved by resetting the modem.

Last edited by Adnan (January 1 2017)

supra

Member

Re: Feedback for Sodetel

Hello guys,

Does anybody know if Sodetel is using DOCSIS 2.0 or DOCSIS 3.0 ?

FadZ

Member

Re: Feedback for Sodetel

"Up to 4 mbps" my ass

elserge82

Member

Re: Feedback for Sodetel

Have you seen the ad by sodetel?
Free modem
free first month
free setup

it comes that I'm interested in this plan. They sent me a quotation for a 25 000 setup, is it normal?

Last edited by elserge82 (February 24 2017)

abboudz

Member

Re: Feedback for Sodetel

Hi guys,

For the past week, and surprisingly, I'm noticing a very stable ping throughout the whole day. I used to only play CS:GO during the night for stable ping, but now even during peak times I am getting a stable 79ms ping to google.

Location: jounieh

Is anyone else noticing an improvement? I hope this is not only temporary.

Thanks

Totoro

Member

Re: Feedback for Sodetel

Same thing here! I recently called and emailed complaining about how terrible the connection was during peak hours and received a call back saying my ping is going to be fine but will lag a bit from 4pm to 6pm (which is okay for me).

Ever since then I've been getting 74-90ms which is awesome honestly but it feels a bit surreal lol.

I live in Baabda, subbed to the fixed IP plan.

I really hope this isn't temporary because I've finally been able to enjoy gaming this past week.

abboudz

Member

Re: Feedback for Sodetel

btw, i'm not on the fixed ip plan, and getting such ping values. It's worth checking that since I assume you're paying an extra fee for the fixed ip.

Same thing here! I recently called and emailed complaining about how terrible the connection was during peak hours and received a call back saying my ping is going to be fine but will lag a bit from 4pm to 6pm (which is okay for me).

Ever since then I've been getting 74-90ms which is awesome honestly but it feels a bit surreal lol.

I live in Baabda, subbed to the fixed IP plan.

I really hope this isn't temporary because I've finally been able to enjoy gaming this past week.

Totoro

Member

Re: Feedback for Sodetel

btw, i'm not on the fixed ip plan, and getting such ping values. It's worth checking that since I assume you're paying an extra fee for the fixed ip.

Same thing here! I recently called and emailed complaining about how terrible the connection was during peak hours and received a call back saying my ping is going to be fine but will lag a bit from 4pm to 6pm (which is okay for me).

Ever since then I've been getting 74-90ms which is awesome honestly but it feels a bit surreal lol.

I live in Baabda, subbed to the fixed IP plan.

I really hope this isn't temporary because I've finally been able to enjoy gaming this past week.

Thank you!

Flakk

Member

Re: Feedback for Sodetel

Sodetel user here, Jdeideh central and I can confirm that for the past two weeks I have been experiencing the best connection in terms of latency and speed ALL DAY LONG(70ms to EU servers and 4MB plan). I have been enjoying alot of online gaming and HD streaming, and I hope this is not temporary !

Edit : And Im not on the fixed IP plan.

Last edited by Flakk (April 1 2017)

hassanmoukadem

Member

Re: Feedback for Sodetel

Using 4 mb plan, i cannot stream videos on fb, and cant do an mac os internet recovery, it dose not even connect and times out, whereas when i borrow my neighbors 2 mb ogero plan, its way faster, what a shame

when  youu contact support they tell you to call 1278, when you call them they say everything is normal. when you mention you cant stream , they say all isps have the issue, when u tell them i am also using ogero and its not, they say we dont know about other isps, when you tell them you cant use it to recover and os and it times out, they say i dont understand what you mean by os recovery.....

disgusting....

i beg that if anyone has a managerial contact / email at sodetel to share it, since they didnt even accept to share it with me.
next step ill use social media :)

Adnan

Member

Re: Feedback for Sodetel

Using 4 mb plan, i cannot stream videos on fb, and cant do an mac os internet recovery, it dose not even connect and times out, whereas when i borrow my neighbors 2 mb ogero plan, its way faster, what a shame

when  u contact support they tell u to call 1278, when u call them they say everything is normal. when u mention u cant stream , they say all isps have the issue, when u tell them i am also using ogero and its not, they say we dont know about other isps, when u tell them u cant use it to recover and os and it times out, they say i dont understand what u mean by os recovery.....

disgusting....

i beg that if anyone has a managerial contact / email at sodetel to share it, since they didnt even accept to share it with me.
next step ill use social media :)

Have you done the necessary diagnostics on your side ?
1) What are your DSL line stats? Are you actually syncing at 4Mbps?
2) How many devices are connected? Is there any that's consuming too much bandwidth?

hassanmoukadem

Member

Re: Feedback for Sodetel

only my pc and phone.

if at syncing you mean AutoSync, i was using that until i started getting continuous disconnections , and called support who told me to switch to T1.413.

I have to say browsing is good, but streaming dose not stream a video for more than a second until it buffers and then another second and again.

might that be something from my side?

Adnan

Member

Re: Feedback for Sodetel

only my pc and phone.

if at syncing you mean AutoSync, i was using that until i started getting continuous disconnections , and called support who told me to switch to T1.413.

I have to say browsing is good, but streaming dose not stream a video for more than a second until it buffers and then another second and again.

might that be something from my side?

What speed do you get when you do a speedtest at speedtest.net ? If it's too low then check the sync rate of your modem, i.e. navigate to your router's status page and you should see at which speed the modem is connected to your central.

hassanmoukadem

Member

Re: Feedback for Sodetel

max i get is a 2 mb if am using T1.413
if i go for autosync i get a 3mb but as per them, SNR increases and connection strats dropping and reconnecting every 5 minutes

hassanmoukadem

Member

Re: Feedback for Sodetel

But the issue dose not stop there.. even if i get a 4mb, i cannot stream any smallest video on FB and cannot even connect to Apple to recover my OS using Internet recovery... on ogero i can cannot with no issue ( on a 2mb plan)

Adnan

Member

Re: Feedback for Sodetel

Well, I suggest you check further because your line doesn't seem to be handling any load. Can you try downloading a file and checking the download speed, and if the line doesn't drop during the transfer.

ahb21

Member

Re: Feedback for Sodetel

Hello, thought I'd share som feedback on Sodetel.

I'm currently subscribed to their $69 16Mbps download and 2Mbps upload 80GB volume DSL service.
The internet connection is quite fast compared to other service providers I've experienced in my region, and the ping is below 100ms most of the time too. My only problem is that most days between 7PM and 11PM the connection gets extremely slow and the ping rises up to the thousand on all servers (I'm assuming it's a traffic problem in my area?)
However, during the rest of the day the internet is fast and the ping is stable.

Kazouza

Member

Re: Feedback for Sodetel

Hello, thought I'd share som feedback on Sodetel.

I'm currently subscribed to their $69 16Mbps download and 2Mbps upload 80GB volume DSL service.
The internet connection is quite fast compared to other service providers I've experienced in my region, and the ping is below 100ms most of the time too. My only problem is that most days between 7PM and 11PM the connection gets extremely slow and the ping rises up to the thousand on all servers (I'm assuming it's a traffic problem in my area?)
However, during the rest of the day the internet is fast and the ping is stable.
http://www.speedtest.net/result/6362905409.png

What about around 11PM - 7AM?

ahb21

Member

Re: Feedback for Sodetel

What about around 11PM - 7AM?

The internet is perfectly fine, the ping is stable and the internet is fast.

Mhmd

Member

Re: Feedback for Sodetel

Any news from Sodetel users regarding prices/speeds

omar_killer

Member

Re: Feedback for Sodetel

No but yesterday my DSL downstream rate jumped from 8mbps to 14.5 mbps, still no speed changes.