I will repost here for idm users (was in general section)

I was at first informed that I can upgrade speed after the first of July, however it is not. (idm, Mazraa CO)
Dear Mr. ,
We would like to thank you for your email, and inform you that upgrading your account to 8M, cannot be processed for the time being, due to technical limitations where all upgrades from the side of the Ministry have not been completed yet. We will inform you whenever the change speed can be processed.
Mmmmm I don't think this includes lower speeds, the 8M and above are still not upgraded by the centrals that's why they told you that.
I asked them today and they told me to choose my plan next week.
I am noticing weird changes today compared to yesterday:
- "Maximum bandwith" suddenly increased to 5000kbps mnstead of 4000.
- Bandwith stayed at 2100 kbps
- SN increased from 8 to 21.
- Attenuation stayed at 51.
- DL speed using "Internet download manager" dropped from a constant 220-230 kb/s yesterday to 150-170 today (with great fluctuations between 100 and 200). On speedtest, it is 1.1 Mbps. On testmy.net, it is 26kb/s!!!!!

Why did my speed drop today?
The same thing happened to me after the upgrade, seems everyones account was opened to have 2M rather than 1M, and ogero still didn't complete its implementation to IDM. That's why our speeds are dropping below 1M and sometimes above. I really don't have any other explanation for what's happening.
They probably increased the voltage at the CO which might explain the increased SNR. Keep monitoring your line.. As for the connection i think everyone is having instability...
am prepaid IDM, anybody know how to switch to the new plan?
I called IDM and they told me i should wait till the 7th and then i will be able to upgrade
anybody prepaid and was able to upgrade using another method?
my "maximum bandwith" dropped today from 5000 to 2000 kbps and bandwith dropped from 2200 to 1900 kbps. Speed is 120kb/s using internet download manager.

What is happenning??
Oii.

IDM user here. 2MBPS Unlimited bandwidth according to the new package.

Internet seems to fluctuate during the day regardless of FUP.


2:00 am ----> 8:00 am : 180 kb/s download speed

8:00 am -----> 3:00 - 4:00 pm : 50 kb/s

4:00 pm ----> 11:00 pm : 10 - 20 kb/s

11:00 pm ---> 2:00 am : 50 kb/s


This is a rough estimate. And it doesn't seem to change according to bandwidth downloaded by day. Been testing it for four days. First two days with heavy downloading, second two days with practically no consumption.


Cheers
KFC, they may be "upgrading" your CO.. I have a very unstable connection since the first of July and the stats are changing.
---()--()--- wroteOii.

IDM user here. 2MBPS Unlimited bandwidth according to the new package.

Internet seems to fluctuate during the day regardless of FUP.


2:00 am ----> 8:00 am : 180 kb/s download speed

8:00 am -----> 3:00 - 4:00 pm : 50 kb/s

4:00 pm ----> 11:00 pm : 10 - 20 kb/s

11:00 pm ---> 2:00 am : 50 kb/s


This is a rough estimate. And it doesn't seem to change according to bandwidth downloaded by day. Been testing it for four days. First two days with heavy downloading, second two days with practically no consumption.


Cheers
my speed is always very low like 30 kb/s when i dont use internet download manager. with internet download manager it is much much better but sometimes it fluctuates alot between 100 and 220kb/s. yesterday i downloaded at 6pm 2.5 GB at a constant speed of 200-220 kb/s using internet download manager.
I called the lousy company and after an hour of holding and trying to reach someone they tell me I m FUP d for the whole month with no way of changing my plan till the end of the month . I ve been wanting to leave IDM for a while now because of the stupid support and unreliability . Now they made my decision clearer
eliosassine wroteI called the lousy company and after an hour of holding and trying to reach someone they tell me I m FUP d for the whole month with no way of changing my plan till the end of the month . I ve been wanting to leave IDM for a while now because of the stupid support and unreliability . Now they made my decision clearer
Are you on an unlimited plan?
kfc wroteeliosassine wrote:
I called the lousy company and after an hour of holding and trying to reach someone they tell me I m FUP d for the whole month with no way of changing my plan till the end of the month . I ve been wanting to leave IDM for a while now because of the stupid support and unreliability . Now they made my decision clearer
Are you on an unlimited plan?
yes 2mb unlimited which turned out to be a downgrade from the 2mb 20 Gb with their stupid policy
eliosassine wrote
kfc wroteeliosassine wrote:
I called the lousy company and after an hour of holding and trying to reach someone they tell me I m FUP d for the whole month with no way of changing my plan till the end of the month . I ve been wanting to leave IDM for a while now because of the stupid support and unreliability . Now they made my decision clearer
Are you on an unlimited plan?
yes 2mb unlimited which turned out to be a downgrade from the 2mb 20 Gb with their stupid policy

i am on 2mbps/40gb and DL speed hasnt exceeded 1 mbps in last 2 days even in the morning...
I just got off the phone with them because my speed is 1M too. They told me that at first they gave everyone the 2M eventhough ogero didn't complete its upgrade, but after 2 days (I think on thursday) they were forced to cancel this decision. That's why our speeds are back 1M.
What kind of "upgrade" does ogero need to do? Does it have to do with equipment at the CO or just upgrading their own customers?
gamer4life wroteI just got off the phone with them because my speed is 1M too. They told me that at first they gave everyone the 2M eventhough ogero didn't complete its upgrade, but after 2 days (I think on thursday) they were forced to cancel this decision. That's why our speeds are back 1M.
did you talk to customer care or technical support?

i just talked to technical support to complain about getting 1 mbps only . he asked me to do a couple of tests and when he saw that speed isn't exceeding 120 kb/s, he told me that he will open a case and get back to me within 48 hours.

What is your"bandwith" in the DSL connection settings page? Mine is 2176kbps which shows that they didn't downgrade me to 1 mbps.
eliosassine wrote
kfc wroteeliosassine wrote:
I called the lousy company and after an hour of holding and trying to reach someone they tell me I m FUP d for the whole month with no way of changing my plan till the end of the month . I ve been wanting to leave IDM for a while now because of the stupid support and unreliability . Now they made my decision clearer
Are you on an unlimited plan?
yes 2mb unlimited which turned out to be a downgrade from the 2mb 20 Gb with their stupid policy

This is my exact same case.
My problem with IDM is a different one. I am currently subscribed to the 4 Mbps plan since years now and the connection was working properly. However, since the beginning of this month,I am having frequent disconnections. The situation got worse since yesterday, I am offline most of the time, the modem is trying to synchronize every few minutes. Etc... The sn margin is fluctuating a lot, sometimes it is in the upper 30/11 as normal,then it decreases to 20/2 and so on.
The modem is the new technicolor from IDM (i tried 2 different modems too), I changed the filters, I removed my phone completely, no handy phone is attached and it is all the same.
I tried calling them but the line is always busy!
Very disappointed!