I just called IDM 's customer care and I got the following reply:
- Regarding FUP, she said that it applies to unlimited plans only, It doesn't apply to plans with pre-defined quotas even at night!
- Regarding speed upgrades, she told me that if you are not already getting 2 mbps, it means that your line can't handle such speed. Yesterday, the technical support had told me that my line can handle 2 mbps and it will be upgraded within 2 days. Whom should I believe? Or both sides are clueless about the reality???
check your line attenuation. And about how far are you from the central?
Attenuation is 51 and i live 5km away from the central. but the technical support confirmed i can get 2 mbps.
That's weird, try calling them another time and ask another person.
51db attenuation should in theory allow about 4mbps connection. But you also have to consider signal quality (SNR).
Note that the SNR will automatically deteriorate when you sync at a higher speed, because you lose some of the error correction capability on the line when you increase the sync bandwidth (more bins/tones used for data)
gamer4life wroteThat's weird, try calling them another time and ask another person.
I did that. They new guy told me that not all centrals were upgraded. A set of centrals is planned to be upgraded today and another set tomorrow. He said that in principle, my line can get 2 mbps but he will ask IDM guys at the central to perform a feasibility test and get back to me tomorrow with a 100% confirmed answer. Si I got hope back :D
trent wrote51db attenuation should in theory allow about 4mbps connection. But you also have to consider signal quality (SNR).
Note that the SNR will automatically deteriorate when you sync at a higher speed, because you lose some of the error correction capability on the line when you increase the sync bandwidth (more bins/tones used for data)
SN is 8. is that good?
kfc wrote
trent wrote51db attenuation should in theory allow about 4mbps connection. But you also have to consider signal quality (SNR).
Note that the SNR will automatically deteriorate when you sync at a higher speed, because you lose some of the error correction capability on the line when you increase the sync bandwidth (more bins/tones used for data)
SN is 8. is that good?
It's bad man. Sorry !
trent wrote51db attenuation should in theory allow about 4mbps connection. But you also have to consider signal quality (SNR).
Note that the SNR will automatically deteriorate when you sync at a higher speed, because you lose some of the error correction capability on the line when you increase the sync bandwidth (more bins/tones used for data)
If SN is 8 how much it will deteriorate if speed increases from 1 to 2 mbps?
i was just upgraded to 2mbps hahaha :D
kfc wrotei was just upgraded to 2mbps hahaha :D
Congrats man :D
Congrats! You really want your SNR to stay above 10db to leave some room for normal fluctuation due to temperature changes and unavoidable interference.
http://www.dslreports.com/faq/16220

Edit: Enable bitswapping on your modem if it's not already. It helps prevent disconnects/reconnects (resync) when interference occurs since your signal is marginal
gamer4life wrote
kfc wrotei was just upgraded to 2mbps hahaha :D
Congrats man :D
thanks :D. This shows that the customer care arent reliable regarding technical stuff. So how much can we trust what they are telling us regarding the FUP?
trent wroteCongrats! You really want your SNR to stay above 10db to leave some room for normal fluctuation due to temperature changes and unavoidable interference.
http://www.dslreports.com/faq/16220

Edit: Enable bitswapping on your modem if it's not already. It helps prevent disconnects/reconnects (resync) when interference occurs since your signal is marginal
Thanks :D SN stayed at 8 although speed doubled!
kfc wrote
trent wroteCongrats! You really want your SNR to stay above 10db to leave some room for normal fluctuation due to temperature changes and unavoidable interference.
http://www.dslreports.com/faq/16220

Edit: Enable bitswapping on your modem if it's not already. It helps prevent disconnects/reconnects (resync) when interference occurs since your signal is marginal
Thanks :D SN stayed at 8 although speed doubled!
That's great! Although really 1 or 2 mbps isn't really using that much of ADSL2+ potential (24mbps) to start with :P
90% of the bandwidth is still available for error correction.

But do enable bitswap if it's not already.
kfc wrote
gamer4life wrote
kfc wrotei was just upgraded to 2mbps hahaha :D
Congrats man :D
thanks :D. This shows that the customer care arent reliable regarding technical stuff. So how much can we trust what they are telling us regarding the FUP?
From my experience it's only at daytime, because my speed is not above 1.3M today, but yesterday after 8pm it became 2M till today morning.
Btw how are you contacting them? I've been trying from yesterday and the line is always busy. I need to change my plan.
gamer4life wrote
kfc wrote
gamer4life wrote
Congrats man :D
thanks :D. This shows that the customer care arent reliable regarding technical stuff. So how much can we trust what they are telling us regarding the FUP?
From my experience it's only at daytime, because my speed is not above 1.3M today, but yesterday after 8pm it became 2M till today morning.
Btw how are you contacting them? I've been trying from yesterday and the line is always busy. I need to change my plan.
1282 or 04 727733
I tried them always busy...

Edit: They finally answered, he told me that IDM didn't start with the upgrade yet, only quota was added, that's why I'm downloading at 2M speed :P
As for the FUP, it applies at daytime not between 11-7, he told me 11-7 is totally unlimited. He doesn't know the average of GBs that shouldn't be exceeded. And he also mentioned that if I was FUP'd the speed will affect the whole day, even at night.
no FUP during night time? IDM here I come..
And he also mentioned that if I was FUP'd the speed will affect the whole day, even at night.
does that mean FUP lasts 1 day or what? I'm interested in knowing how to avoid it from happening if i plan to switch.
gamer4life wrote As for the FUP, it applies at daytime .
even for plans with a pre-defined quota?