I took time off to be home and call them during their working hours and after some ping this ping that and keeping me on hold he decided that it's a universal issue although i explained to him it's been happening since i subscribed but he kept repeating himself "we will call you later" so i'll wait until tomorrow before i lose my patience and give them a piece of my mind.maulader wroteWaste of time to call them on a Saturday. They will only update your case and tell you "the network department isn't here today" more or less, and "we will call you, don't worry".OxyMoron wrote I'll give them a call on Saturday.
Feedback for TerraNet
8 days later
Ever since they "fixed" it, I've been having some noticeable packet losses while playing certain games which never had issue before, mostly referring to LoL, even during non-peak hours. Stability has been degrading in the past 2 weeks, and since last week I'm completely unable to play at night. The latency is very stable at most time and never goes above 120ms, but packet loss is increasing and speed is getting lower at nighttime. Only gets better at around 2-3am.
Judging by other threads in the forums the issue is global, wondering if other terranet gamers are having this as well.
Judging by other threads in the forums the issue is global, wondering if other terranet gamers are having this as well.
4 days later
Same here, 12:00 Midnight till 3:00 the connection speed drops by 50%.maulader wroteEver since they "fixed" it, I've been having some noticeable packet losses while playing certain games which never had issue before, mostly referring to LoL, even during non-peak hours. Stability has been degrading in the past 2 weeks, and since last week I'm completely unable to play at night. The latency is very stable at most time and never goes above 120ms, but packet loss is increasing and speed is getting lower at nighttime. Only gets better at around 2-3am.
Judging by other threads in the forums the issue is global, wondering if other terranet gamers are having this as well.
I haven't been able to login to Origin either, found a way to fix it on my iPhone by logging in with 3G then enabling Wifi again.
a month later
- Edited
Hi
Any one using terranet on Wigo been asked to activate the account using a code sent to his mobile phone number when trying to recharge the account?
Is it a new policy or what the heck?
Any one using terranet on Wigo been asked to activate the account using a code sent to his mobile phone number when trying to recharge the account?
Is it a new policy or what the heck?
Can anyone confirm the blocking of torrents for TerraNet?
I've contacted them today since I've been having bad latency spikes/packet loss for the past month or so. Gaming is almost not-possible even during early morning at some days. The issue has been getting worse day by day. I've been told that the issue is universal and they've been working on it for awhile, can anyone from Terranet users about packet loss issues while gaming? And how's your gaming experience lately?
On a side note, this has been the most stable month when it comes to download speeds, there was a usually a drop in speed at nights especially when the 11pm mark hits. But I've been downloading game patches/torrents and other stuff at a consistent 200kbs+ (2mb plan)
On a side note, this has been the most stable month when it comes to download speeds, there was a usually a drop in speed at nights especially when the 11pm mark hits. But I've been downloading game patches/torrents and other stuff at a consistent 200kbs+ (2mb plan)
Can anyone confirm the blocking of torrents for TerraNet?
Torrents have been blocked for me on Terranet for about 3 months now.
Works fine during the day but after 11pm it becomes impossible to connect to trackers.
Same experience at 2 other friends who also have Terranet accounts. I called and complained: They claim they have no such policy and it must be a temporary problem, if I call during the day [to actually talk to someone from networking] they ask me to run a torrent and it works fine, if I call after 11 when it isn't working - they tell me to call during the day to talk to networking.
It's hilariously pathetic.
Works fine during the day but after 11pm it becomes impossible to connect to trackers.
Same experience at 2 other friends who also have Terranet accounts. I called and complained: They claim they have no such policy and it must be a temporary problem, if I call during the day [to actually talk to someone from networking] they ask me to run a torrent and it works fine, if I call after 11 when it isn't working - they tell me to call during the day to talk to networking.
It's hilariously pathetic.
Come to think of it, I had the same issue last month. At 11pm, all torrents would just stop or download at max 5kbs. Did you try leaving them on all night? I have netlimiter installed and use it for the time table to see when/if things are being downloaded during the night, and usually around 3am everything gets unblocked and goes full speed (with some exceptions)
Same here.maulader wroteusually around 3am everything gets unblocked and goes full speed (with some exceptions)
I will try and post feedback.enthralled wroteSame here.maulader wroteusually around 3am everything gets unblocked and goes full speed (with some exceptions)
24 days later
I've contacted them more then a month ago about this and still no fix. I've been calling every now and then but the reply is always the same "the issue is not from your side". And I thought they had stability issues before, but this is just ridiculous.maulader wroteI've contacted them today since I've been having bad latency spikes/packet loss for the past month or so. Gaming is almost not-possible even during early morning at some days. The issue has been getting worse day by day. I've been told that the issue is universal and they've been working on it for awhile, can anyone from Terranet users about packet loss issues while gaming? And how's your gaming experience lately?
Anyone else with these issues? If possible state your region.
a month later
Hello guys, I'm facing bad days with Terranet DSL, speed after 6 PM is no more than 256 kbps on 1 Mbps Plan, who can confirm?
@amkahal I am facing this problem too with a "cable reseller" ISPs. My ip who-is test shows terranet.
But frankly appstore downloads hit 10mbps.
But frankly appstore downloads hit 10mbps.
maybe you are downloading from cache.NuclearVision wrote@amkahal I am facing this problem too with a "cable reseller" ISPs. My ip who-is test shows terranet.
But frankly appstore downloads hit 10mbps.
@amkahal a while ago I had a small VPS somewhere in Europe, used it as a seed box, the speed hit 1MB/s, I doubt they cached that one.
7 days later
Each 3 pings, 2 request timeouts.
This has been me for 3 months, I'm finally unsubscribing at the end of the month.
I am with Ogero (see Ogero's thread) and the past 10 days have been very annoying to say the least. I get a lot of ping timeouts at various times of the day and sometimes the gaming/browsing connection just randomly dies for 5 mins (ping still works when that happens though). This could be not directly related to Terranet.
Could be a problem from your side, check your line stats and modem.
2 months later
Anyone having horrible speed after 10 pm every night for the past week? called terra, they said we have no issues. The weird thing at 7 am speed goes back to normal. Do they have a new FUP policy?
