LebGeeks

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#1 August 22 2013

geekevo
Member

Feedback for Cyberia

Anyone with a Cyberia connection please post your inquiries and complains here.
I would just like to know if anyone here has been experiencing exceptionally high pings of over 400ms for the last week. I contacted support and they said it was normal which is unbelievable considering i have been having 90ms for almost 3 years.

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#2 August 22 2013

nosense
Member

Re: Feedback for Cyberia

they are switching us between servers , i had a very high ping which can go up to 2000 ms and after i called several times one of them told me he's going to switch me to the gaming server and the ping was back to normal 90~100 ms

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#3 August 22 2013

AvoK95
Member

Re: Feedback for Cyberia

I had such bad experience with Cyberia that I'm very surprised they still exist.

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#4 August 22 2013

geekevo
Member

Re: Feedback for Cyberia

Thanks ali i will call them and demand they transfer me to the gaming server.
Edit: Customer service said they will follow my case to give me a better experience after demanding i get my 90ms ping instead of the bs  400 ~ 1000ms ping. Anyway ali can i you give me the your ip to check your ip pool and demand i get put in the same pool. Thanks for your help.

Last edited by geekevo (August 22 2013)

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#5 August 24 2013

Ahmad90
Member

Re: Feedback for Cyberia

Cyberia's usual pings are horrible 500+, but then they do improve after you're put in the gaming pool. It's been a huge improvement for me even since, over above 97, bandwidth is usually stable.
Although it would be great if ogero improved khalde center, you can only subscribe into 512Kb speed.

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#6 August 24 2013

geekevo
Member

Re: Feedback for Cyberia

After about 3 phone calls 3 days in a row they finally put me on the gaming pool.

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#7 September 10 2013

geekevo
Member

Re: Feedback for Cyberia

I witnessed the witnessed phenomenon when i was FUPed, my speed was reduced to 5KB and reverted back to normal at 2AM but all my downloads to origin went at a stable 120KB. ( After multiple emails after 3 days of not using the internet for downloads after 2AM send them an email tell them tell them you haven't been using the internet heavily for 3 days.)

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#8 September 29 2013

nosense
Member

Re: Feedback for Cyberia

Anybody experiencing so strict FUP ? i mean i didn't download more than 8 GB in the 11-7 time during the whole month and i was FUPed for two days

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#9 September 29 2013

geekevo
Member

Re: Feedback for Cyberia

aliessayli2 wrote:

Anybody experiencing so strict FUP ? i mean i didn't download more than 8 GB in the 11-7 time during the whole month and i was FUPed for two days

Cyberia has the worst FUP of all companies 5KB but it only lasts 3 days.

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#10 September 30 2013

nosense
Member

Re: Feedback for Cyberia

geekevo wrote:
aliessayli2 wrote:

Anybody experiencing so strict FUP ? i mean i didn't download more than 8 GB in the 11-7 time during the whole month and i was FUPed for two days

Cyberia has the worst FUP of all companies 5KB but it only lasts 3 days.

yeah and they are being very strict in applying it , I am upgrading to 2 mb package starting tomorrow and not so excited to try downloading after 11 for the fear of being FUPed :(

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#11 September 30 2013

geekevo
Member

Re: Feedback for Cyberia

Cable providers have been awesome with 500KB download and 2000KB upload i am thinking of switching, the problem is they are not stable.

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#12 September 30 2013

nosense
Member

Re: Feedback for Cyberia

geekevo wrote:

Cable providers have been awesome with 500KB download and 2000KB upload i am thinking of switching, the problem is they are not stable.

if they were stable no one wouldn't switch to a cable but there's always a big chance there's no connection when you need it

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#13 October 1 2013

nosense
Member

Re: Feedback for Cyberia

upgraded today to 2M and i was shocked that the ping was better
i usually have 107 ms and now its 70 and even 60
i know that ping isn't related to bandwidth but this wasn't expected

Edit : the speed is still the same its a problem and they are working on it but the bandwidth in the modem is shown 512/ 2 mb

Last edited by nosense (October 1 2013)

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#14 October 1 2013

geekevo
Member

Re: Feedback for Cyberia

i usually have 91 ms ping, I am think of taking a 1Mbps/4gb connection for gaming and an unlmited cable guhy connection for browsing and such, it is way cheaper than 2mbps plan.

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#15 October 4 2013

nosense
Member

Re: Feedback for Cyberia

so , its now 4 oct and the speed is still the same
the bandwidth on the modem shows i am upgraded but the speed that i can use to download is still getting to the max of 120 kb/s so there's no upgrade and i am being contacted daily for some screenshots and whatever but still no solution

EDIT :called them today and they moved my case to urgent and it was solved instantly

Last edited by nosense (October 4 2013)

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#16 October 5 2013

elias.kahwaji
Member

Re: Feedback for Cyberia

I'm paying my reseller 50$ per month for 512k and wifi. he switched me back to cyberia a month ago but the ping wasen't like this. my ping is 500 now. what's going on :(

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#17 October 5 2013

nosense
Member

Re: Feedback for Cyberia

elias.kahwaji wrote:

I'm paying my reseller 50$ per month for 512k and wifi. he switched me back to cyberia a month ago but the ping wasen't like this. my ping is 500 now. what's going on :(

Why are you paying 50$ for 512k first !
you can have a 2mb package with best ping if you get dsl

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#18 October 6 2013

elias.kahwaji
Member

Re: Feedback for Cyberia

aliessayli2 wrote:
elias.kahwaji wrote:

I'm paying my reseller 50$ per month for 512k and wifi. he switched me back to cyberia a month ago but the ping wasen't like this. my ping is 500 now. what's going on :(

Why are you paying 50$ for 512k first !
you can have a 2mb package with best ping if you get dsl

because it's unlimited.

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#19 October 6 2013

nosense
Member

Re: Feedback for Cyberia

elias.kahwaji wrote:
aliessayli2 wrote:
elias.kahwaji wrote:

I'm paying my reseller 50$ per month for 512k and wifi. he switched me back to cyberia a month ago but the ping wasen't like this. my ping is 500 now. what's going on :(

Why are you paying 50$ for 512k first !
you can have a 2mb package with best ping if you get dsl

because it's unlimited.

If you wan't unlimited quota + good ping , I have bad news for you bro

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#20 October 6 2013

elias.kahwaji
Member

Re: Feedback for Cyberia

It used to be good and they never fuped me. I used to download about 50 gigs per month.
What happened to the internet. Cyberia and sodetel used to have good ping.

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#21 October 7 2013

nosense
Member

Re: Feedback for Cyberia

My connection
FluxBB bbcode test

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#22 October 7 2013

elias.kahwaji
Member

Re: Feedback for Cyberia

This is my ping to cyberia's router http://imgur.com/kQ475tl
Is this even normal?
Can someone run the test?

87522711.png

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#23 October 8 2013

nosense
Member

Re: Feedback for Cyberia

for me ping to cyberia's router is 12~13 ms

i think its like you're not connected directly to the dsl many things can vary with the ping

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#24 October 22 2013

elias.kahwaji
Member

Re: Feedback for Cyberia

I contacted cyberia with a hard language and talked about my ping. i said it's been 600ms (and it's 1200ms while i'm writing this post) then i got a reply to download a file from their website and run it and then send the txt file that the batch file creates and this is what's inside the txt.

                                             
Tue 10/22/2013 - 17:25:31.18

Pinging www.google.com [212.59.4.88] with 32 bytes of data:
Reply from 212.59.4.88: bytes=32 time=3451ms TTL=50
Reply from 212.59.4.88: bytes=32 time=596ms TTL=50
Reply from 212.59.4.88: bytes=32 time=549ms TTL=50
Request timed out.

Ping statistics for 212.59.4.88:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 549ms, Maximum = 3451ms, Average = 1532ms

Tracing route to www.google.com [212.59.4.88]
over a maximum of 10 hops:

  1   527 ms   425 ms   388 ms  192.168.46.1
  2   483 ms   415 ms   328 ms  192.168.46.1
  3   556 ms   388 ms   372 ms  192.168.30.121
  4   156 ms   116 ms   132 ms  192.168.30.14
  5   145 ms   268 ms   169 ms  195.112.197.106
  6   413 ms   389 ms   461 ms  195.112.197.153
  7   459 ms   937 ms   525 ms  212.28.239.25
  8   591 ms   521 ms   426 ms  80.81.159.17
  9     *        *        *     Request timed out.
10  2898 ms  3144 ms   809 ms  212.73.241.85

Trace complete.

Pinging 195.112.192.254 with 32 bytes of data:
Reply from 195.112.192.254: bytes=32 time=394ms TTL=249
Reply from 195.112.192.254: bytes=32 time=318ms TTL=249
Reply from 195.112.192.254: bytes=32 time=925ms TTL=249
Reply from 195.112.192.254: bytes=32 time=2412ms TTL=249

Ping statistics for 195.112.192.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 318ms, Maximum = 2412ms, Average = 1012ms

Tracing route to 195.112.192.254 over a maximum of 10 hops

  1   299 ms   230 ms   192 ms  192.168.46.1
  2   144 ms   308 ms   140 ms  192.168.46.1
  3   164 ms   278 ms   262 ms  192.168.30.121
  4  1858 ms   154 ms   209 ms  192.168.30.14
  5  2813 ms  2704 ms     *     195.112.197.106
  6  3058 ms  2517 ms  1695 ms  195.112.197.153
  7   487 ms     *       94 ms  212.28.239.25
  8   174 ms   119 ms   227 ms  195.112.192.254

Trace complete.

Pinging 4.2.2.2 with 32 bytes of data:
Reply from 4.2.2.2: bytes=32 time=631ms TTL=48
Reply from 4.2.2.2: bytes=32 time=474ms TTL=48
Reply from 4.2.2.2: bytes=32 time=402ms TTL=48
Reply from 4.2.2.2: bytes=32 time=463ms TTL=48

Ping statistics for 4.2.2.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 402ms, Maximum = 631ms, Average = 492ms

Tracing route to 4.2.2.2 over a maximum of 10 hops

  1   161 ms   181 ms   217 ms  192.168.46.1
  2   297 ms   175 ms   143 ms  192.168.46.1
  3   566 ms   693 ms   378 ms  192.168.30.121
  4   193 ms   194 ms   319 ms  192.168.30.14
  5   468 ms   667 ms   703 ms  195.112.197.106
  6   931 ms   935 ms   897 ms  195.112.197.153
  7  1394 ms  1131 ms  1565 ms  212.28.239.25
  8  2326 ms  2670 ms  3127 ms  80.81.159.17
  9     *        *        *     Request timed out.
10  1981 ms   402 ms   376 ms  212.73.241.85

Trace complete.
Tue 10/22/2013 - 17:27:35.07

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#25 October 23 2013

nosense
Member

Re: Feedback for Cyberia

I think it's a problem from your re-seller , did you tell them that you aren't connected directly to dsl ?

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