LebGeeks

yourlocalfbiagent

Member

Problems with VDSL

Hey, so a while back I started experiencing very poor internet quality from idm, even though my snr margins and attenuation and rate values are great and idm can't locate the issue from there end, i havent been able to use my wifi for the past 2 months, and now i called ogero as idm told me to do and convinced them to open a support ticket regarding my dsl line. The poor connection quality is very frequent cutting out,some websites load while some dont, cant send whatsapp messages/calls, but can almost always open tiktok. Anyone else had this issue before?

nuclearcat

Member

Re: Problems with VDSL

You need to check DSL modem stats first, if it is really DSL issue.

yourlocalfbiagent

Member

Re: Problems with VDSL

it is not, as i mentioned before the dsl modem stats are good according to idm

nuclearcat

Member

Re: Problems with VDSL

it is not, as i mentioned before the dsl modem stats are good according to idm

I never trust support, unless they provide data.
Also why they ask to open ticket, if your DSL stats are good?

yourlocalfbiagent

Member

Re: Problems with VDSL

They told me to contact ogero because idm cannot find the issue with my internet. But my stats are actually good and i live within 700m of my central exchange

yourlocalfbiagent

Member

Re: Problems with VDSL

update: turns out all i needed was a firmware upgrade on my d-link modem. IDM tech support never ceases to amaze me.