LebGeeks

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#1 April 10 2019

ramy58
Member

ASUS Gaming Laptop Broken Keyboard

Hey everyone, I have an Asus ROG GL503VS that I got from France.
A couple of weeks ago, the keyboard stopped working entirely, and some LEDs like the power indicator were not working.
I first thought it was a driver related issue, but after exhausting many options, I was doubting that it was.
One day, I turned it on and everything worked just fine. But then I turned it off and on and the problem came back.
At that point, I was sure that it was a hardware issue, maybe something caused by power ? I have no idea.
I brought it to a shop in Jdeideh, called Teledata, but after a few days, they told me they couldn't fix the issue, and that they couldn't replace the keyboard.

Who can I talk to to sort out this issue ? Are there any official ASUS resellers in Lebanon ?

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#2 April 10 2019

duke-of-bytes
Member

Re: ASUS Gaming Laptop Broken Keyboard

If the issue is the keyboard or the ribbon then just order one and replace it
If it's a board issue then it is harder

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#3 April 10 2019

bobo619
Member

Re: ASUS Gaming Laptop Broken Keyboard

I have the gl502vs and had similar problems after resetting or using driver update software like io and driver genius my advise is to visit the laptop support website for a driver called ATKpackage and install it. If it doesn't work reset your pc and install the driver on a clean install of windows

Last edited by bobo619 (April 10 2019)

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