RandomMemory
Dahell is happening with them, did they change something or what, my speed on turbo was lowered by 4mbps and the ping on speedtest is being faked, and on top of that they have a packet loss of 1 to 12% since a week ago.
nuclearcat
Did you contacted their support? Packetloss is not normal, i guess thats main reason of your problems.
Also this week(maybe tomorrow) there planned upgrade of BRAS servers, interfaces are full, this might be reason as well.
About speedtest - lebanese isps started to host each their own node of speedtest, and throttling other isp(competitor) customers results, and many users started to complain.
So next wave of war - ISPs forced to fake speedtests
RandomMemory
I am taking internet through one of their resellers, but my ping to their DNS is super low mostly from 6 to 25ms max with no TimeOuts. But then when you go to the internet there's packet loss happening and request timed out. And if you download a file or a series it might end up being corrupted. Also their ping to EU increased by 20-30ms this past week. Used to get a stable 70-80 now i get from 97 to 110.
Also thanks for your help, I appreciate it.
nuclearcat
Corrupted thats definitely something wrong, is it corrupted over https? Corrupted in meaning it terminated too early or content is damaged?
Ping i believe is because some server you are using routing changed, because for particular ISP (Ferrari) there is no changes in ping to EU locations
About loss, i noticed there is congestion also on other interface, but it seems out of my control to fix quickly, but i will try to do few things.
RandomMemory
Content is damaged. I downloaded a 3 season series (direct download over http not torrents). And when i opened it some episodes would be cut at the beginning or midway and you would have to manually move over the cut parts. Also I play dota at night when I come back from work, the packet loss is a disaster during peak, it's like 15% loss and I had a 1 day ban like 4 days ago because I couldn't Even connect to the server because the packet loss was high. I can give you my username maybe you can ping it over and check if something wrong with the link but I usually troubleshoot by checking the connection to 10.0.252.5 Which is Super stable so i guess there's something wrong at their end?
you can see the loss top right
and this is the ping to the dns
nuclearcat
I found some issues, will try to solve them first, but it might cause interruptions.
RandomMemory
Go for it, pretty sure no one minds a bit of downtime in exchange for fixing this. Also your help is very appreciatd. Weird how I messaged them on facebook but they don't Reply.
nuclearcat
They dont read it, use traditional methods - phone call :) I will consider making online chat support for them soon.
nuclearcat
Can you check now please?
RandomMemory
There's barely any loss now, max 3% and then goes down quick to 0 but the ping increased to a constant 120ms.
There's only 2 timeouts in a whole page of ping to the internet, it was way worse earlier.
nuclearcat
yes, i have to keep some balance. Ping might increase for a while, as i had to put different policies, i will experiment with this stuff later on.
Now primary target to remove major packetloss.
RandomMemory
Loss went back up to 12% now.
nuclearcat
after 12am yes, unfortunately fup removed and heavy users strike :( this i have to think how to deal with
RandomMemory
Well it's weird, why did this start happening 6-7 days ago?
nuclearcat
No idea yet, i have to investigate that
RandomMemory
Well I am really glad you are working on solving this. If you want me to test something just hit me up ill gladly do it.
nuclearcat
Ping me here tomorrow, we will try to make sure at peak time quality is fine, and maybe will experiment on latency as well
RandomMemory
Sure thing.
nuclearcat
Pls check if any improvement now, i noticed one possible reason why packetloss jumped (but this change will last till 1am only)
RandomMemory
Well I just created a private lobby to check, Can't connect to the server, according to console it's dropping 50% of packets.
