Hello,
3 days ago, when I was trying to login in to my hotmail account, I got a message saying that my account have been blocked due to spaming or that my account has been hacked, so they told me to reset my password...But the only option I had is to contact microsoft support (no mobile number, no alternative email and no trusted pc) I've contacted them and I gave them detailed information(birthday,region,secret question answer...) but with no success(I don't remember the birth year that I had entered when I registered my account) they send me the following message :
-Is there another way to reset my password ?
-Is there a microsoft agent in lebanon that I can contact ?
Take care
3 days ago, when I was trying to login in to my hotmail account, I got a message saying that my account have been blocked due to spaming or that my account has been hacked, so they told me to reset my password...But the only option I had is to contact microsoft support (no mobile number, no alternative email and no trusted pc) I've contacted them and I gave them detailed information(birthday,region,secret question answer...) but with no success(I don't remember the birth year that I had entered when I registered my account) they send me the following message :
-Is there any way that I can acquire personal information of my account ?"Your Windows Live ID support case has been updated with the following response:
Thank you for providing any additional information to assist us in validating your account ownership. However, we are still unable to validate you as the account owner based on the information you provided.
At this time, our recommendation is to proceed with the following actions:
Take some time and carefully check the information you’ve provided.
You can review your currently submitted information by visiting the link provided in the “Windows Live ID Help – Account Validation and Password Reset Information!” e-mail. This e-mail will have been sent to the alternate e-mail account you provided during the password reset process.
Consider the option of creating a new Live ID account.
You can create a new Windows Live ID account by following the Windows Live ID Account Creation Process.
The actions outlined above may be actions you have already taken. However, our agents are required to perform a detailed review of all information provided. It is recommended to recheck the information you have provided and provide additional details for the account, as well as make any corrections. All information you provide is aggregated and reviewed to validate you are the account owner.
Microsoft takes the privacy and security of our customers seriously. In keeping with this commitment, Windows Live ID agents can provide a password reset for a Live ID account after successful validation of account ownership. The validation of ownership for a Live ID account is based on the information a customer provides.
You can review the Microsoft Online Privacy Statement here.
Please be aware that our agents will only reply when additional validation information is provided.
Windows Live ID Support"
-Is there another way to reset my password ?
-Is there a microsoft agent in lebanon that I can contact ?
Take care