Visp Fup

nicksy

Hey Geeks

Does anyone know why this should happen...

My account was activated last MONDAY evening at around 7pm

Yesterday, I went over my "7 peak time" FUP....with still room to spare on the 7 days normal one.

Surely, if a week has passed since I opened the account, these should now be reset, and I can move off the dictatorial naughty step! :-)

Aidez-Moi!! Merci

Nicksy

The-MMMs

i left VISP becuase of this FUP

contact the "support" team and tell them to check your account, keep trying till it gets done.

nuclearcat

https://customer.visp.net.lb - and try to see there FUP status

nicksy

Yes, I have checked my FUP status, but if a week has passed since signing up, surely my limit should therefore be reset?

Or does "7 Days" mean something else to VISP lol ;-)

Tried "support" and still no response, I know the internet is awful here, but why so the customer service?

Dark_angel

lol, I can feel your pain.

Check my previous post about this FUP policy and u will realise that the way this feature is implemented is to compromise you.

I am only doing browsing and the FUP is nearing 97%. I pay 50000 L.L. for this.

We can go and say all day that this is wrong but u don't have a control over them, they control you.

Simply put, change provider.

nuclearcat

Also right suggestion.
Simply change provider, and you will see value of traffic used in your bill at the end of the month :-D

Kassem

Stop nagging, the internet in Lebanon sucks. You either have to suffer FUP regulations with a private ISP or pay a fat bill at the end of each month with Ogero. The choice is yours.

nicksy

It was not nagging, it was a discussion, which surely should be encouraged.

If you do not like the thread, then you have the choice to ignore it.

Try being a touch more polite in future.

Thanks

nicksy

Is that the way you like to treat customers...by telling them to change providers?

Hardly a good way to go about business, when I asked a simple question about the way the information is collated and then displayed.

For the record, no one has yet replied to my email from the Customer "service" department, although if its anything like your attitude, I guess I will be waiting a long time.

Such disregard for the customer, who should be cherished?

gamer4life

nicksy wroteIt was not nagging, it was a discussion, which surely should be encouraged.

If you do not like the thread, then you have the choice to ignore it.

Try being a touch more polite in future.

Thanks

No really Kassem is right all what he means is that the discussion won't help because like he said you'll either suffer from the FUP or pay a fat bill no other choice, so no discussion will help.

Don't worry I'll leave this thread so don't be angry on me too. :)

Kassem

nicksy wroteIt was not nagging, it was a discussion, which surely should be encouraged.

If you do not like the thread, then you have the choice to ignore it.

Try being a touch more polite in future.

Thanks

I did not mean to be rude or anything (I do not really think my post was rude), but you would've saved yourself the effort of creating this thread if you took a few seconds and used the search functionality available on the forum. The same issue has been discussed over and over again.

For the record, no one has yet replied to my email from the Customer "service" department, although if its anything like your attitude, I guess I will be waiting a long time.

Such disregard for the customer, who should be cherished?

I do not work for VISP. I definitely do not approve this sort of customer behavior, I suffer from it as well. I am subscribed with Ogero which is the best ISP in Lebanon (but the most expensive). I simply adapted my internet usage to their limits and regulations.

We have all suffered from the terrible internet situation in Lebanon, we all nagged about it. The only feasible choice you've got is to change your provider. Although you're blaming VISP and saying they're ripping you off, they're actually not. It's just what they're capable of providing their customers with (although that doesn't give them an excuse for having terrible customer service). Unless our beloved government does something about the whole internet/telecommunications sector, none of the available ISP's will be able to provide you a decent service.

nuclearcat

Disregard?
First of all - i just answer about FUP and where you can read it about, customer.visp.net.lb contain some information.
Second is support@visp.net.lb or http://support.visp.net.lb/ , usually you can get answer in 24-48 hours for end-users.
Third - calling by phone support.

Sarcastic answer about changing provider was for Dark_Angel.

I guess your ticket AMK-333599.
At 2010-07-05
2010-07-05 16 4.29 MB 18.86 MB
2010-07-05 17 7.49 MB 71.58 MB
2010-07-05 18 5.24 MB 68.92 MB
2010-07-05 19 4.68 MB 17.86 MB
2010-07-05 20 4.06 MB 25.46 MB
2010-07-05 21 3.29 MB 12.53 MB
2010-07-05 22 13.97 MB 16.63 MB
2010-07-05 23 8.24 MB 12.34 MB

Total is 239MB at peak time.
You should expect FUP drop significantly only if usage on account minimal. If you are keeping using bandwidth as before, it will just float near same value.

Here is some stats (Peak time FUP (16:00 - 24:00)

2010-07-03 - 2010-07-04
Percent of Usage: 105%
2010-07-04 - 2010-07-05
Percent of Usage: 111%
2010-07-05 - 2010-07-06
Percent of Usage: 114%
2010-07-06 - 2010-07-07
Percent of Usage: 107%

babum

so if you use it, you lose it.

nuclearcat

Right thing to do, just to hold usage minimal and see till percentage drop to 90% at least.

nicksy

Cheers for that :-) Appreciate it!

The-MMMs

nuclearcat wroteAlso right suggestion.
Simply change provider, and you will see value of traffic used in your bill at the end of the month :-D

we'd all do respect but i'd rather pay than have my internet throttled to 7kb/s thank you very much

i was quite surprised about the new FUP VISP changes that VISP took on. After being with them for 2-3 years it really got sloppy at the end. I had really good experience at first, good enough latency, no real bandwidth limits etc. But then i dunno, very sloppy at the end. internet was dreadful, used to never work. Customer support would tell me to file a support ticket every time i talk to them, was kind of like a joke towards the end.

Dark_angel

VISP is not for smart customers. they are for robot surfers.

I will never recommend them again.

Dark_angel

babum wroteso if you use it, you lose it.

This is called compromising customers. this leads to jail.

Dark_angel

Kassem wroteIt was not nagging, it was a discussion, which surely should be encouraged.

I simply adapted my internet usage to their limits and regulations.

What do u do ? hit google, do some search and then turn off your PC. is this how u adapt or is it because u are compromised?

Kassem

Dark_angel wroteWhat do u do ? hit google, do some search and then turn off your PC. is this how u adapt or is it because u are compromised?

I doubt any of you guys downloads videos as much as I do. I download video training series from Lynda.com, VTC, AppDev... etc to teach myself how to code and design stuff. I do not waste my bandwidth downloading whatever stupid software I find online. And of course I do not waste my bandwidth downloading huge games or playing online games.

Trust me, I might be the one who spends time online more than anyone else in this community (at least among the top 10 lol). I'm subscribed with Ogero, I have a 4GB limit and I never consume more than 1GB of extra bandwidth.