Connection drop

bigjudge

Hi everyone, I have been terranet for the last 2 years, i have never had an issue with their connection being dropped so many times be it day or night, it doesn't matter if i am downloading or idle, the damn status light just dissapears and try to reconnect so many times and it fails. After like what seems forever i get connected again, yesterday my connection was dropped over 40 times, It's getting real annoying, Is anyone having issues like that with terra or any other ISP?

PS: this has been going for the last 8 days.

Thanks.

Kareem

Not with ogero

Aly

Not with IDM.

Raficoo

I remember having a similar issue with Ogero about a year ago.. got Dropped lots of times and woudn't Reconnect again.... later.. turned out that there was a bad Wire connection to the Hub.. so we called a Technician to Replace it and it worked perfectly

Kassem

Yeh I guess the problem is what Raficoo said. I have a 512k DSL connection from Ogero. I never had problems with them except for one month in which my download used volume kept going up until it hit 10GB and then I had to pay 70$ extra. But usually every month I end up paying 7$ - 12$ for extra usage which is really annoying. The only good thing about it is that the connection never drops and there is no decrease in speed in the evening like most other ISP's. I have to mention though, their customer support is a CRISIS!

kareem_nasser

I got my old issue with IDM OMG i am sick of this... :(

Kassem

kareem_nasser, what's your impression on IDM's customer support? How fast do they fix problems and how efficient are they?

kareem_nasser

I actually Twashton with my prob last month but they solved it later and the costumer support online is good they always replied and the when calling they are good with manners and they always call me after i send them an email to give them details or repeat the test.

Kassem

yeah actually I once contacted IDM to subscribe with them instead of Ogero. I wanted to get the double speed and free quota after 11 PM. Then the next day some girl from their sales department called me and she was really nice and helpful. But then she told me that I HAVE TO wait 30-35 days to get my subscription with IDM and at that time they didn't have the option of giving you wireless internet during the waiting period. So yeah, it didn't work out for me. And now, they can't provide double speed and free quota after 11 PM in my area anymore because Ogero is not giving them enough bandwidth or whatever!

bigjudge

Thanks Raficoo for the heads up, thanks everyone else for replying. I guess i have to find me a good technician now.

kareem_nasser

Kassem wroteyeah actually I once contacted IDM to subscribe with them instead of Ogero. I wanted to get the double speed and free quota after 11 PM. Then the next day some girl from their sales department called me and she was really nice and helpful. But then she told me that I HAVE TO wait 30-35 days to get my subscription with IDM and at that time they didn't have the option of giving you wireless internet during the waiting period. So yeah, it didn't work out for me. And now, they can't provide double speed and free quota after 11 PM in my area anymore because Ogero is not giving them enough bandwidth or whatever!

I asked them why should we wait for 30 days for activation and they said that it is the gov or Ogero not giving them what they need of bandwidth from DSLAM.