Hello everyone. I am quite happy to find such a great forum. I will briefly introduce myself as it is my first post. I am a 24 old lebanese computer and communication engineer ( call me geek if you want ) and I work for Nokia networks MEA and Europe.
Ive been with VISP since 2005. I must admit they were the best internet service provider for the last few years until their service has been on a downhill slope since months.
Today, the service is temporary back but I would like to share my experience/problem with you guys.
aturday April 4 2009, VISP encountered an outage in their internet service that lasted for 3 complete days. They were not able to answer questions just promising that will fix the problems and finish the hassle as fast as they can.
--->
We are sorry
Posted By: Denys Fedoryshchenko On: 07 Apr 2009 4:26 PM
Details
We are sorry to not post any news, but we are working hard to restore fully operational internet connection. After this hassle finish, we will let you know all details and etc...
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Now that they have announced that systems were restored and they are almost done, I noticed that the ping reply that used to be 150-250ms maximum and 80-90ms at night is now 500-900ms !? what happened to the best ISP in Lebanon ? What is going on ?!
Now out of curiosity, I performed some traceroute commands and surprisingly I get this :
Tracing route to www-real.wa1.b.yahoo.com [87.248.113.14]
over a maximum of 30 hops:
1 2 ms 4 ms 16 ms 172.16.*.1
2 20 ms 3 ms 1 ms rev-*-*.globalproof.net [194.146.*.*]
3 1 ms 1 ms 2 ms 10.48.45.1
4 2 ms 1 ms 2 ms 10.77.79.1
5 9 ms 17 ms 23 ms 192.168.30.1
6 5 ms 3 ms 9 ms 10.150.160.2
7 9 ms 6 ms 7 ms 192.168.20.71
8 20 ms 6 ms 12 ms 192.168.20.2
9 11 ms 6 ms 8 ms 10.22.24.1
10 203 ms 230 ms 179 ms 10.152.152.1
11 212 ms 223 ms 234 ms 192.168.125.26
12 * * * Request timed out.
13 261 ms 321 ms 207 ms 89.108.129.1 -->Sodetel gateway ?!
14 * * * Request timed out.
15 556 ms 550 ms 451 ms so-5-3-0.edge1.London1.Level3.net [212.113.12.1]
16 528 ms 541 ms 548 ms ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
17 569 ms 572 ms 511 ms ae-5-5.car1.Dublin1.Level3.net [4.69.136.89]
18 563 ms * 554 ms 213.242.106.30
19 541 ms * 556 ms gi-1-5.bas-b1.ird.yahoo.com [87.248.101.23]
20 561 ms 576 ms 537 ms f1.us.www.vip.ird.yahoo.com [87.248.113.14]
Are we, VISP customers passing through 2 ISPs before reaching the target website ?
I used to have a 2mbps with 1GB quota each day for like 60,000LL .. All accounts in beirut were set to 2048000 down/256000 up ( customer.visp.net.lb ) .. now they can barely provide us with a 256kbps ( double speed after 1:00 AM ? ) for the same amount of money.
I called VISP today and they said.. We are done upgrading the system.. ( duhh? ) and the ping response seems to be like :
Pinging Google [74.125.43.99] with 32 bytes of data:
Reply from 74.125.43.99: bytes=32 time=573ms TTL=237
Request timed out.
Request timed out.
Reply from 74.125.43.99: bytes=32 time=576ms TTL=237
Reply from 74.125.43.99: bytes=32 time=574ms TTL=237
Reply from 74.125.43.99: bytes=32 time=576ms TTL=237
Reply from 74.125.43.99: bytes=32 time=591ms TTL=237
Reply from 74.125.43.99: bytes=32 time=556ms TTL=237
Request timed out.
Reply from 74.125.43.99: bytes=32 time=572ms TTL=237
Reply from 74.125.43.99: bytes=32 time=569ms TTL=237
Request timed out.
Funny isnt it ? from 180ms ( 90ms at nights ) to 600ms..
Just out of the blue , I found this interesting pdf :
http://www.tra.gov.lb/Library/Files/Uploaded%20files/PE_INTERIM_LICENSE_APRIL_04_2008_ISP.pdf
الجمهورية اللبنانية
الهيئة المنظمة للاتصالات
ترخيص مؤقت
لتقديم خدمات نقل المعلومات، وخدمات الانترنت،
وبعض خدمات اتصالات أخرى
دون استعمال ترددات للاسلكية
في الجمهورية اللبنانية
صادر عن الهيئة المنظمة للاتصالات في لبنان
2002/ عملاً بقانون الاتصالات رقم 431
بتاريخ 5 نيسان 2008 ---> hmmm coincidence !? A year is over and their license expired ?!
I hope we will not be forced to switch to DSL. I will give it a month or so.. If VISP comes back its great, if not, I will feel really sorry and have no choice but switching to DSL.
Regards,
Kareem.