@MustaMT let's go step by step, if you wish so.
I worked in this cesspit that is called ISP business in Lebanon for many years and i am glad i am not depending on it anymore, so i can speak more.
While i had pleasant experience with you, @ikreidieh, some core engineers, some heroes who at any weather repair damages, i can say certain part of Ogero doing amazing job, but i cannot say same about rest of Ogero, especially those handling end-users.
It is not bad-mouthing, it is a matter of fact i have good reasons to be VERY unhappy.
<<i deleted part of telling story of corruption schemes that was running pre-Kreidieh era, but fact that involved company is still supplier and employees who was involved still working - is unpleasant, isn't it? not sure if you are aware about it>>
On end-users:
1) I remember stories, when ISP want to get user hooked, he is being delayed, because certain employee at centrale expect to be tipped.
2) I have endless stories, when private company DSL user as he is forced to use Ogero as (monopolistic) DSP, and user experience certain problems with line, Ogero support freely can say to user, that they will be glad to take such user on Ogero directly. This is insanely unfair competition, but... welcome to Lebanon. And this is hostile behavior as well, don't expect me praising such people.
3)I have several friends, who faced unfortunate fate of those ~10% who have line quality issues or being cut off due some line damage, and as soon as such thing happen - bad luck, some of them kept paying several month, using mobile internet, without any hope for repair. Good if they have some wasta and can push things...
4)The fact that unlimited bundles was(not sure if still) practically as dedicated, as Ogero dont have facilities(or knowledge?) to implement FUP, and ISP bulk bandwidth cost more, and those unlimited bundles are majority of Ogero users - classical case of unfair competition as well.
So, do you think it is healthy and ok? Should i be glad and thankful for that state of things and praise them?
PPPOE credentials are provided to subscribers over email with limited bundles over their responsibility yet not to unlimited bundles to combat fraudulent activity.
Sorry to say, but this trivial problem is solved everywhere in the world, but not in Ogero.
1)Should i say that i discussed it with Kreidieh and mentioned, how it is solved in other countries: just by locking up user to specific DSLAM port. If for all these years Ogero didnt make that possible, i'm sorry, but thats fault of team that work on this matters.
I'm not talking that any other ISP in the world implement TR-069 provisioning and their users dont need to go anywhere and waste time reconfiguring modems, this problem is just doesn't exist in proper DSL/FTTx network.
2)Is private ISPs to apply for DSL lines for their customers still need to upload that hilarious preformatted Excel file to the page that was developed in 199x?
3)Where is promised same level support portal for ISPs on DSL, as Ogero provide for it's users? ISPs till now dont have any access even to portion of info that direct Ogero users have, and unable to troubleshoot their users properly.
Thats few more examples, while one part of Ogero doing very well, other is incredibly lagging behind.
Now with unawareness of the above mentioned, or just out of lazyness, the easiest getaway for ISPs and their affiliates is to badmouth Ogero and its short-staffed team who have to cater for everyone including private ISPs and their customers over Ogero's DSP.
Ok as you force me to speak proof, before Ogero was short-staffed, i dont know if you are aware, i had quite tough conflict with old backbone team endless number of times.
Classical:
"Nobody else except you complaining", "Yes we are policing bandwidth like this, you might lack 1Gbps , and get used to losing that"(that days it was $55000/month).
Or maybe incredible story where just i noticed that certain IP's are getting packetloss, and it ended up it was fault on one of 40G links in bundle where bandwidth was balanced?
You know that i spent more than 4 damn month trying to convince Ogero team about this, that issue exist, getting bounced back that "i am wasting their time", and finally i got out of patience and we got even for short moment on heated words with @ikreidieh?
Worse than that, same people perfectly know i discovered similar issue with balancing years ago, it was on Ipoque QoS, but yet again, they refused to believe me and kept playing ping-pong "issue on your side".
And every day of this 4 month i had to explain users, management and was trying to make mission impossible workarounds so customers dont face this packetloss.
So, excuse me, but there have been more than enough reasons to accuse Ogero of negligence and faults they refused to admit over the years.
But i have to admit, latest backbone team is doing incredibly well and i have no issues with them at all.
Can't say so about DSL/end-users part.
And to say last, if it was FAIR competition, i'm quite sure Ogero wont have so many end-users :)