I'm pointing that Ogero wont bother about your tricky backbone issues, like some app not working, or routing issue of website, if you are end-user.DNA wrote That makes my point even more true cause if i am with a private ISP using Ogeros dsl infrastructure if any problem occurs you will have 2 parties to deal with it will take a week or 2 for the ISP to figure out its a line problem for example and then a month for ogero to come fix it so why not cut corners? that is 1 more reason to go with ogero if they are your dsp
Private ISP on high-class service type will do that and fast enough.
Ogero have support teams that handle traditional telephone stuff, half-related to most common internet issues - broken wiring from box to centrale, sometimes they can try to solve bad noisy pairs(but that one as i see by feedback of their users - after quite lot of nagging). As soon as issue different - good luck.DNA wrote so what makes them better than ogero? again nothing, ogero has support teams and Centrale all over lebanon but this man is like 2 hour drive from the ISP if the problem was with ogero it would have been a 10minute trip to fix it, but he was without internet for weeks for simple stuff.
If it costs more than the account to fix an issue then why provide services all over lebanon if you can provide support in one area? simply because it generates way more money as you are using ogero's infrastructure and paying them a fee so u can have as many accounts as u like without bothering with infrastructure other than couple of routers and servers and share the bandwidth between users this explains the tens of "ISPs" in this very small market
You cannot bring your modem to ANY centrale. AFAIK you need to bring to Ogero central offices in Beirut.
Why provide services all over lebanon and not having local support offices? Just because average Lebanese citizen cannot afford paying for such level of service that ISP will have support office at walk distance. It means there is support or not, running offices all across country will end up in ARPU, your account cost.
And it is not just "few servers". Are you aware that Google, Facebook, Akamai, Netflix and many others running part of their offloading infrastructure at private ISPs? And private ISPs give priority on such traffic and sometimes even dont count it as FUP/quota? Also often ISP trying to run QoS, so your conferencing software will run, even if your area/connection is congested (depends on ISP and service type). On Ogero... i know many people switched to private companies, especially when remote education was only option, just because Ogero set too small upload on DSL or centrale is congested and they dont have any QoS set for users and they are unable to solve issue.
Thats just not correct understanding of ISP infrastructure.DNA wrote By internal i mean within the ISP not in lebanon all IPs were in the same subnet
i know it is normal in lebanon to have lops of internal hops due to the situation data goes around in a circle from ogero to isp or maybe another dsp then ogero then international lol
in US the hops are across several regions not within same building like the isp i am referring to
US ISP might have infrastructure stretched all across the country, just because of country size.
ISP in Lebanon might have all hops in reserved subnets (10/8, 172.16/12, etc) cause they are not wasting real IPs, but that doesn't means it is one place, or stretched all across the country.
You cannot judge ISP infrastructure by traceroute unless you know exactly where each hop are and what it is doing.
Assuming anything just by numbers of hops or subnets - is not proper way at all.
I have some ISPs where DDoS protection scheme generate 1-2 hops with ips 10.x.x.x which are same as previous ones, but they are located abroad, in IX locations.