Landline not working and internet speed dropped from 14mbps to 6mbps.

Space

2 days ago internet speed started dropping, I didn't think much about it, probably because of the rain.
Today, the landline phone isn't working anymore, I tried using the router on the cable to verify if it's working, and it did work.

ISP: THGV

I've all the house cables disconnected, I installed 2 new cables from Ogero's box, The first cable comes through the elevator cables to the landline phone, and the second from the balcony directly to the Router.

Router stats:

OLD:

Adsl Line Status SHOWTIME.L0
Adsl Mode G992.5
Up Stream 1023 kbps
Down Stream 14534 kbps
Attenuation Down Stream 19
Attenuation Up Stream 14
SNR Margin Down Stream 10.1
SNR Margin Up Stream 12.4
Vendor ID RETK
Firmware Version 4926d722
CRC Errors 18
Up Stream BER 0e-7
Down Stream BER 0e-7
Up Output Power 12
Down Output Power 16
Down Stream ES 13
Up Stream ES 0
Down Stream SES 0
Up Stream SES 0
Down Stream UAS 0
Up Stream UAS 0

New/Current stats:

Adsl Line Status SHOWTIME.L0
Adsl Mode G992.5
Up Stream 688 kbps
Down Stream 6143 kbps
Attenuation Down Stream 21
Attenuation Up Stream 17
SNR Margin Down Stream 10.6
SNR Margin Up Stream 7.6
Vendor ID RETK
Firmware Version 4926d722
CRC Errors 3
Up Stream BER 1e-7
Down Stream BER 0e-7
Up Output Power 12
Down Output Power 19
Down Stream ES 96
Up Stream ES 4
Down Stream SES 82
Up Stream SES 0
Down Stream UAS 3578
Up Stream UAS 0

nuclearcat

Likely cable is broken somewhere. It can still pass ADSL signal, because of capacitance, but DC current for landline is unable to pass.
Check also filters on line, some of them might be damaged due EMI.
(Funky stories about this phenomena like this: https://forums.whirlpool.net.au/archive/9yzp5wr3)

Space

nuclearcat wroteLikely cable is broken somewhere. It can still pass ADSL signal, because of capacitance, but DC current for landline is unable to pass.
Check also filters on line, some of them might be damaged due EMI.
(Funky stories about this phenomena like this: https://forums.whirlpool.net.au/archive/9yzp5wr3)

I have 2 cables installed from ogeros box, both of them have ADSL working but landline phone doesn't work on any of them. Can 1 cable affect the other?

Update: I forgot to mention that while using the filter nothing appears, but connecting the phone directly makes a static noise
Update 2: tested the filter on the router, it's working fine.

nuclearcat

It might be damage on Ogero side of cable

Space

nuclearcat wroteIt might be damage on Ogero side of cable

I'll contact ogero tomorrow, but incase the damage is on ogeros side will they change the cable or I'll need to hire someone to do it?

nuclearcat

Space wrote
nuclearcat wroteIt might be damage on Ogero side of cable
I'll contact ogero tomorrow, but incase the damage is on ogeros side will they change the cable or I'll need to hire someone to do it?

If landline not working anymore (this is keypoint!), and it is not working even in ogero box(the one in your building) - this is Ogero zone of responsibility and they should fix it.

Space

nuclearcat wrote
Space wrote
nuclearcat wroteIt might be damage on Ogero side of cable
I'll contact ogero tomorrow, but incase the damage is on ogeros side will they change the cable or I'll need to hire someone to do it?
If landline not working anymore (this is keypoint!), and it is not working even in ogero box(the one in your building) - this is Ogero zone of responsibility and they should fix it.

I called ogero yesterday about this issue, today they called me back and told me it got fixed, and it actually did. The speed is still 6mbps, is there anything I can do to improve it? those are the new router stats:

Adsl Line Status SHOWTIME.L0
Adsl Mode G992.5
Up Stream 947 kbps
Down Stream 6143 kbps
Attenuation Down Stream 18
Attenuation Up Stream 14
SNR Margin Down Stream 15.6
SNR Margin Up Stream 15.4
Vendor ID RETK
Firmware Version 4926d722
CRC Errors 0
Up Stream BER 0e-7
Down Stream BER 0e-7