Great! Keep us updated pleaseozone1864 wroteGood Job man, the thing is in my building the elevator is the main and only problem.friend.evil wroteI found a solution today and took me 10 hours of work, so the elevator is only PART of the problem, what I noticed is the internet was extremely slow and disconnecting more at night, and working again in the Morning.
I went downstairs at 6am to check why and saw the Guard Opening the Door in the Garage and turning off the 4 lights in the Garage, the second he turned the off the lights, the connection was working perfectly and SNR Margin went up from 6 to 15, this will be hard to explain but will try, the elevator turns the SNR Margin down from 15 to 9 when activated but the connection is still working perfectly, only at night when he turns on the Lights the SNR Margin drops to 6 and when the elevator is on, the connection drops completely and then recalibrates at 1.8Mbps Download Speed instead of 4Mbps and stays this way the whole night.
What I did is look how the lights were wired and there was a faulty cable causing noise and issues, replacing it was hard so we moved the faulty cable away from the phone box, the phone box is at the top so we moved the faulty cable to the bottom, now the SNR Margin only drops to 10.4 when the lights are on and no more disconnections when the elevator is working. I have 2 connections to my house from Ogero, 1st one is receiving 4Mbps (up to 6Mbps) and 2nd one is receiving 2.6Mbps (calling tomorrow to change the location in the phone box because now its from their side) when elevator and lights are on, so anyone having issues needs to turn off each conductor one at a time to see which is causing a conflict and move it aside, this will help the SNR Margin stay in the safe side if the elevator is on.
Yesterday ogero came and moved my reference to another building next to mine for testing and no problem happened there.
Today they will come and move the phone box outside the electricity room to check.
DSL issue when elevator is working
5 days later
The Elevator issue was a known problem from 6 years ago and I was aware of that, but the lights are what completely killed the connection, when the electrician came he removed the 4th cable connected to the 4th light and everything went back to normal, I always see the SNR Margin dropping when the elevator is working but it doesn't affect me too much anymore, I asked the electrician on the elevator issue (He is really good) and said there is a faulty wire from the elevator causing this issue and when the elevator is not in standby mode there will be an interference, the solution is to get the electrician and the Elevator maintenance to replace the faulty cable, hope this helps.ozone1864 wroteGood Job man, the thing is in my building the elevator is the main and only problem.friend.evil wroteI found a solution today and took me 10 hours of work, so the elevator is only PART of the problem, what I noticed is the internet was extremely slow and disconnecting more at night, and working again in the Morning.
I went downstairs at 6am to check why and saw the Guard Opening the Door in the Garage and turning off the 4 lights in the Garage, the second he turned the off the lights, the connection was working perfectly and SNR Margin went up from 6 to 15, this will be hard to explain but will try, the elevator turns the SNR Margin down from 15 to 9 when activated but the connection is still working perfectly, only at night when he turns on the Lights the SNR Margin drops to 6 and when the elevator is on, the connection drops completely and then recalibrates at 1.8Mbps Download Speed instead of 4Mbps and stays this way the whole night.
What I did is look how the lights were wired and there was a faulty cable causing noise and issues, replacing it was hard so we moved the faulty cable away from the phone box, the phone box is at the top so we moved the faulty cable to the bottom, now the SNR Margin only drops to 10.4 when the lights are on and no more disconnections when the elevator is working. I have 2 connections to my house from Ogero, 1st one is receiving 4Mbps (up to 6Mbps) and 2nd one is receiving 2.6Mbps (calling tomorrow to change the location in the phone box because now its from their side) when elevator and lights are on, so anyone having issues needs to turn off each conductor one at a time to see which is causing a conflict and move it aside, this will help the SNR Margin stay in the safe side if the elevator is on.
Yesterday ogero came and moved my reference to another building next to mine for testing and no problem happened there.
Today they will come and move the phone box outside the electricity room to check.
13 days later
Ozone1864 Did Ogero came and moved your phone box outside electric room? Whats the status?
Update: issue was fixed, the generator was moved to another block in the same building and that caused the cable interference to be non existent, the other solution is to remove every phone cable from the phone box one by one and then power on the elevator to see which phone cable is causing the issue, because if one phone line is causing interference->all cables will as well. The Elevator Company wont help so dont bother calling them for anything unless the Elevator isn't working
I have a ticket with Ogero pending 2 months to move the phonebox outside Electric room.
@leblinux that wont help, if there is one phone line causing interference after moving the phone box it wont do anything at all, do you only have one block in your building?
Yes only 1 building, when they arrive will troubleshoot other phone lines if its causing the problem before they move the phone thanks for the Tip.
- Edited
glad to help, while they are installing the phone lines open anydesk to remotely connect to your PC to check the SNR Margin after turning on the Elevator, if there are no issues then plug the 2nd phone line and turn on the elevator again, keep it up until you finally find the phone line causing the issue and ask whoever is causing this to change the cable.
Edit: You don't even need to wait long, get a punch down tool and remove one by one, memorize their location by taking a a picture of each, Ogero wont bother wasting time on this.
Edit: You don't even need to wait long, get a punch down tool and remove one by one, memorize their location by taking a a picture of each, Ogero wont bother wasting time on this.
100% thanks!friend.evil wroteglad to help, while they are installing the phone lines open anydesk to remotely connect to your PC to check the SNR Margin after turning on the Elevator, if there are no issues then plug the 2nd phone line and turn on the elevator again, keep it up until you finally find the phone line causing the issue and ask whoever is causing this to change the cable.
Edit: You don't even need to wait long, get a punch down tool and remove one by one, memorize their location by taking a a picture of each, Ogero wont bother wasting time on this.
I don't think its legal to even touch that box, but since Ogero wont bother helping, "you gotta do what you gotta do".friend.evil wroteglad to help, while they are installing the phone lines open anydesk to remotely connect to your PC to check the SNR Margin after turning on the Elevator, if there are no issues then plug the 2nd phone line and turn on the elevator again, keep it up until you finally find the phone line causing the issue and ask whoever is causing this to change the cable.
Edit: You don't even need to wait long, get a punch down tool and remove one by one, memorize their location by taking a a picture of each, Ogero wont bother wasting time on this.
6 days later
I've been looking into this because fiber deployment stopped literal meters away from my house. Since they can't start until [political situation stabilizes] because the Ministry is in charge of approving more deployment, I want to improve my DSL connection, which has been deteriorating. I used to get a very reliable 200kB/s before, and for the past few months the speed has been closer to 50kB/s during "good" hours. I work and study online so I really need every bit of bandwidth I can get.
Called the ISP and after enough bickering they sent me a technician. Turns out my Ogero box was getting 4mb and none of it was reaching my floor. The wiring in my building is very bad (I don't need to explain on this forum ha), so I'm assuming there's some new interference from the electrical wiring and the elevator, pumps, and so on in the electrical room.
Thinking of either 1. pulling a new cat5/6 cable through the building to replace the old cable, which should be better shielded and in better condition, or 2. just deploying a cat 5/6 cable from outside into the apartment. This will need some extra rigging to get the cable to the router. I'll also have to move the landline (and I'll have a ton of useless phone plugs) but it's worth it. There are power lines running along both options though, so I guess I'll still have synchronization hiccups when the power switches, but 50kB->theoretical 4mb is worth the effort.
I hate that I have to do this while every other house on my street has been on fiber since July.
Called the ISP and after enough bickering they sent me a technician. Turns out my Ogero box was getting 4mb and none of it was reaching my floor. The wiring in my building is very bad (I don't need to explain on this forum ha), so I'm assuming there's some new interference from the electrical wiring and the elevator, pumps, and so on in the electrical room.
Thinking of either 1. pulling a new cat5/6 cable through the building to replace the old cable, which should be better shielded and in better condition, or 2. just deploying a cat 5/6 cable from outside into the apartment. This will need some extra rigging to get the cable to the router. I'll also have to move the landline (and I'll have a ton of useless phone plugs) but it's worth it. There are power lines running along both options though, so I guess I'll still have synchronization hiccups when the power switches, but 50kB->theoretical 4mb is worth the effort.
I hate that I have to do this while every other house on my street has been on fiber since July.