I am using the Technicolor TG582n provided with IDM subscription; however, I cannot access the internet when I use my VPN on this modem. I have tried using a different modem and successfully connected to the internet. I have contacted IDM support with no use. Has someone encountered this issue before?
I used to have the Technicolor TG582n with IDM and i could connect to the internet using VPN just fine. However, i was using the modem in bridge mode only (modem mode only, you can change it in the settings) since i already have a more powerful router connected to it
Have you tried using TCP instead of UDP? OpenVPN protocol?