duke-of-bytes wroteStill a thief..tell that to the consumer protection case i opened against you
good luck with that
chosen2k wroteI'm not taking any sides here, but here's what I think regardless of who did what or what happened.
In sales, there's always room for improvement.
@Mhdskr yo buddy, in my eyes, the guy bought the phone from YOU. It is your responsibility to fight with CTC and not his.
If for example I bought a phone from you because your shop is next to my house; probably I did that out of convenience. IF the phone is defective I don't want to go to CTC, I don't even care who they are and where they are and how to deal with them. I want to deal with you, since for me you are now their representative. I will never have the technical knowledge or the leverage you have a "to stand my ground".
For CTC I'm 1 customer. For CTC you are worth a lot more than me.
Again, in my opinion, if the phone is defective, it is your job to get it replaced from CTC.
Now, you could have easily gotten the same model and did a side by side comparison is the sound the same? Are CTC technician messing with your customers? Are they messing with your business and gave you a bad batch of phones?
You did not do that and you automatically sided with CTC without making sure for yourself.
Additionally, about the invoice "no matter how far the printer is", it should be your #1 priority to provide invoices to all types of customers (corporate or others) and protect them and your shop at the same time.
I totally understand what you're saying, and if tarek had the decency to use this reasoning with me instead of out right calling my business shady and blocked me I would have helped. That said, I don't fully agree with you: although convenience is a major reason why people choose one store over another (my store is online by the way, so how far/close is irrelevant), nobody's gonna shell a few to several hundreds dollars on a device to the first convenient store they happen to know. Warranty reputation and customer support comes before convenience for electronics (you're not buying a 2$ pack of cigarettes here) and that's why people trust and buy official reseller's sourced products.
As I said earlier, the reason I sent Christina directly to the service center was because she works 200m away from it and it was more convenient to her to go there and ask for a replacement within the first 7 days of activation. And to set things straight I am not in any way CTC's or any other company's representative and the customer need NOT to have a technical knowledge or any kind of leverage to get the best service and support they deserve (although how technical do you need to be to say that the speaker is making an unusual noise? but I digress).
Here's a shocker to everyone, CTC in specific, and other companies in general, prioritize the end user over the dealers in this kinna scenarios coz they know the dealers can't just get mad at them and stop selling their products because our business depends on them but a customer can make a big a deal out of a bad experience such as this (and I diverge here, but companies such as CTC and Huawei are going more and more towards direct sale to customers trying to eliminate middle men from distributor to shops to maximise their profits. for those who don't know, Eddy Cherfan, the owner of CTC, also owns HiCart and Swipe stores at Khoury home branches).
I didn't automatically side with CTC. In fact, I too acknowledge they don't have the best customer support (Huawei's is way better), but there's a way to make a point and calling someone's business shady and blocking them is not the way to go. After 10 years in the business I genuinely believe that the customer is NOT always right and this guy is a case in point.
As for the invoice it doesn't protect anything. Invoice and warranty are not related. The invoice is a mere proof of monetary transaction.
