dio
Alright bois, the electrician came, we hooked up the router to the box downstairs and the speed was pretty much the same as I was getting in my house.
The problem therefore is with the ogero box outside the house yes? I spent $200 because of their shit advice, new router, electrician cost. Fuck them.
nuclearcat
DId he disconnected house wires while testing? Did you recorded attenuation and SNR in house and in box?
If yes and they are not much different - then you have definitive proof that you have no problems in wiring and can keep asking them to fix issue, if attenuation/SNR doesn't match expected.
Unfortunately, if you are not able to do such thing, you will spend $200. For me it is just matter of ~30 min time and availability of ladder, if box is too high.
dio
nuclearcat wroteDId he disconnected house wires while testing? Did you recorded attenuation and SNR in house and in box?
If yes and they are not much different - then you have definitive proof that you have no problems in wiring and can keep asking them to fix issue, if attenuation/SNR doesn't match expected.
Unfortunately, if you are not able to do such thing, you will spend $200. For me it is just matter of ~30 min time and availability of ladder, if box is too high.
He disconnected the house wires.
The box was high, so we got a ladder, the box was an absolute mess, it looked like noodles, and im not even joking, i dont understand how he even knew what to do.
nuclearcat
When i was consulting ISPs outside, on several occasions i went to important customers "onsite" with technicians, as customers was very unhappy with service and it was clearly ADSL line issues, but telephone company was bouncing "fault at customer side" and customer saying "i asked people to check they said everything ok in site".
As i remember some cases, few times it was DSL filter became faulty, several times equipment plugged to sockets without filters caused degradation, and several times telephone companies fault(underground fault). But truth is that most of issues are in customer premises, thats statistics, and thankfully it is fixable issue.
Note: that customers was paying premium for onsite assistance, even if issue are in telephone company cables outside
My opinion, such problem with DSL are difficult to solve, and trying to fix your in house wiring or hooking modem your best chance.
Now we come down to economics, as $200 mentioned here.
Ok you paid $200 for electrician to check your wiring, if Ogero or any ISP will dispatch a team, car, proper equipment, 2 persons who are qualified to troubleshoot difficult problems will cost them in best case double of that. $400. (But actually it's even more, as equipment to locate fault is VERY expensive, good one is $5k+, and you can't trust it typical technician).
And how much are most common Ogero account? $16
Please calculate, how much is cost of labor vs how much time needed to return this "investment".
And worse, if it is not 60-70% chance of fault "in premises", and it is problem with your pairs in cable buried in the ground, this fault location is near useless, unfortunately no telecom company will dig cable out because of $16 customer.
But, i think i know possible solution.
I worked a while ago on a project with guys, who made some equipment for cables testing(not telephone/ethernet, but same concept can be applied to telephone lines), if i am not wrong, it might work for Ogero from CO side. I will try to ask them, if they will let me test it there, if it will work as it should, they can give definitive answer where is the fault.
It will work economics wise as well, it will just require personnel on CO to disconnect your line, connect to testing equipment, get data, connect back to DSLA, data will be sent to server, processed, and support might have definitive answer where is the fault.