I already shipped like eight times with Borderlinx/DHL. I never had any trouble with them before until my last shipment which was and still very troublesome. There were two shipments that didn't appear in my suite and I had to notify them about the missing items and provide them with the right information. It took them 2-3 working days to allocate the shipments. Problem solved about the missing items, and now trying to solve the wrong estimated value for the items which is extremely troublesome even after a lot of e-mails and phone calls. That's a lot of hassle and headache for one shipment.
I always provide them with the invoice containing the description of the item and the price, I usually cut the invoices and never gave them the complete ones before. They didn't change the values nor notify me that they need the complete invoices until I called them. That is the very first time they asked for the complete invoices. Now they want me to pay based on the grand total of the invoice including the U.S taxes and shipping fees, not based on the items subtotal. I had an argue with a lady from easy shop and she was trying to convince me that the customs usually look for the grand total. I told her that there is no way I am paying the Lebanese V.A.T for the U.S taxes and shipping fees, it doesn't make any sense. After a long argument, after I put some pressure on her and showed her I am not the idiot she thinks I am, she literally said "Okay you don't have to show the complete invoices for the customs". So she confirmed that they're trying to add the "grand total rip off scheme" to make me pay more for the customs. I insisted that the prices should be based on the subtotal value, then I'll release the shipment, and we agreed on that. However I am still not feeling okay about it, I think they will still try to find a way to rip me off.
I think that this will be my last shipment with them. I am trying to look for an alternative that works the same way as Borderlinx does. Anyone tried VIABOX or USGoBuy? Shop & Ship is out of the question because you can't consolidate your multiple shipments and release them under one parcel nor store them for 60 days. Correct me if I am wrong.
While I am writing this, I just received an e-mail from them confirming that the values are now changed. Logged in and now they're FINALLY right. That was just after one hour from the argument. Was it really that hard? I can see what they're trying to do.
I always provide them with the invoice containing the description of the item and the price, I usually cut the invoices and never gave them the complete ones before. They didn't change the values nor notify me that they need the complete invoices until I called them. That is the very first time they asked for the complete invoices. Now they want me to pay based on the grand total of the invoice including the U.S taxes and shipping fees, not based on the items subtotal. I had an argue with a lady from easy shop and she was trying to convince me that the customs usually look for the grand total. I told her that there is no way I am paying the Lebanese V.A.T for the U.S taxes and shipping fees, it doesn't make any sense. After a long argument, after I put some pressure on her and showed her I am not the idiot she thinks I am, she literally said "Okay you don't have to show the complete invoices for the customs". So she confirmed that they're trying to add the "grand total rip off scheme" to make me pay more for the customs. I insisted that the prices should be based on the subtotal value, then I'll release the shipment, and we agreed on that. However I am still not feeling okay about it, I think they will still try to find a way to rip me off.
I think that this will be my last shipment with them. I am trying to look for an alternative that works the same way as Borderlinx does. Anyone tried VIABOX or USGoBuy? Shop & Ship is out of the question because you can't consolidate your multiple shipments and release them under one parcel nor store them for 60 days. Correct me if I am wrong.
While I am writing this, I just received an e-mail from them confirming that the values are now changed. Logged in and now they're FINALLY right. That was just after one hour from the argument. Was it really that hard? I can see what they're trying to do.