hishjwnz wrote
Ahmad Toutounji wrote
hishjwnz wroteWanna hear a funny short story?
My speed had been upgraded from 2M to 4M around July 20. Today it's downgraded back to 2M. Didnt call them yet as i'm not in the mood to listen to their silly excuses.
Post your line stats
Well i don't see how it could have anything to do with my line stats.. Here they are.

http://i.imgur.com/F7Q6Amj.jpg

Mode: ADSL_G.dmt
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 319 150
Attenuation (0.1 dB): 195 110
Output Power (0.1 dBm): 153 121
Attainable Rate (Kbps): 12,564 1,272
I just had to be sure about if your line is limiting your speed or them, it's clearly them
Be certain that it's them.

Check mine:

Modulation: G.992.5 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 766 / 10.998
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 17,5
Line Attenuation (Up/Down) [dB]: 16,5 / 35,0
SN Margin (Up/Down) [dB]: 14,5 / 12,5


When i disconnect everyone in the house from the connection and i do my speed test; it gets to 8.5 to 9.1 mbps.


And here are the line stats a couple of weeks ago:

Modulation: G.992.5 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 766 / 13.998
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 18,0
Line Attenuation (Up/Down) [dB]: 16,0 / 34,5
SN Margin (Up/Down) [dB]: 14,0 / 7,0
Toufic wroteBe certain that it's them.

Check mine:

Modulation: G.992.5 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 766 / 10.998
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 17,5
Line Attenuation (Up/Down) [dB]: 16,5 / 35,0
SN Margin (Up/Down) [dB]: 14,5 / 12,5


When i disconnect everyone in the house from the connection and i do my speed test; it gets to 8.5 to 9.1 mbps.


And here are the line stats a couple of weeks ago:

Modulation: G.992.5 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 766 / 13.998
Data Transferred (Sent/Received) [KB/KB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,0 / 18,0
Line Attenuation (Up/Down) [dB]: 16,0 / 34,5
SN Margin (Up/Down) [dB]: 14,0 / 7,0
it's your line here that is limiting your speed you can know it by snr margin <14db
I had an old speedtouch modem with SNR tweaking. I tried tweaking the SNR margin. In the modem stats, it appears that the SNR tweak is working, I lowered it from 14 to 9 and even 6 (at 6 the CRC errors started appearing). However, the speed was still fixed at 12 Mbps and it didn't changed at all which is weird..
Silentcontrol wroteso i am not the only one who didn't get the speed upgrade ? i got the quota but not the open speed i am on GDS currently on the 6mb plan
No you're not. Some regions got the speed upgrade while others didnt. I personally haven't got it yet.
so has any IDM user gotten any speed greater than 10 mbps?
kfc wroteso has any IDM user gotten any speed greater than 10 mbps?
i am synchronizing at 12 but getting 10, but my line can handle easily 15 Mbps!!! my SNR is 17 now at 12 Mbps
i sent an email for IDM telling them i can't reach them by phone they called back here is what happened the guy made me disconnect then connect (very important step as if i didnt try it a million times today)
then he told me that i have the upgrade look my download speed is 6mb-_- i told him that i was on 6 mb before the upgrade then he came back at me with well thats the max you can handle on your line ( my max calculate is 18 mb snr 19 line atenuation 19) i replied but a couple of monthes ago i was on 8mb had to downgrade because i was no home enough to benefit from it .
he got surprised and told me he'll call me back.
didn;t hear from him for 5 hours, and still can't contact them by phone.
Silentcontrol wrotei sent an email for IDM telling them i can't reach them by phone they called back here is what happened the guy made me disconnect then connect (very important step as if i didnt try it a million times today)
then he told me that i have the upgrade look my download speed is 6mb-_- i told him that i was on 6 mb before the upgrade then he came back at me with well thats the max you can handle on your line ( my max calculate is 18 mb snr 19 line atenuation 19) i replied but a couple of monthes ago i was on 8mb had to downgrade because i was no home enough to benefit from it .
he got surprised and told me he'll call me back.
didn;t hear from him for 5 hours, and still can't contact them by phone.

From my personal customer experience with IDM, they're not the smartest when it comes to answering your question nor the best at providing accurate ones that concur with your internet capacity.

It seems that indeed they've did and will cap the speeds because they lack the equipment to actually provide open speeds to all users and depending on how much their lines can handle.
Add to that the Fair Usage Policy.

The only thing going for them is the unlimited night traffic. Aside that, if you're not a heavy downloader... my advice switch to ogero.
Toufic wrote
Silentcontrol wrotei sent an email for IDM telling them i can't reach them by phone they called back here is what happened the guy made me disconnect then connect (very important step as if i didnt try it a million times today)
then he told me that i have the upgrade look my download speed is 6mb-_- i told him that i was on 6 mb before the upgrade then he came back at me with well thats the max you can handle on your line ( my max calculate is 18 mb snr 19 line atenuation 19) i replied but a couple of monthes ago i was on 8mb had to downgrade because i was no home enough to benefit from it .
he got surprised and told me he'll call me back.
didn;t hear from him for 5 hours, and still can't contact them by phone.

From my personal customer experience with IDM, they're not the smartest when it comes to answering your question nor the best at providing accurate ones that concur with your internet capacity.

It seems that indeed they've did and will cap the speeds because they lack the equipment to actually provide open speeds to all users and depending on how much their lines can handle.
Add to that the Fair Usage Policy.

The only thing going for them is the unlimited night traffic. Aside that, if you're not a heavy downloader... my advice switch to ogero.

I totally Agree. IDM technical support is mediocre.
IDM just upgraded my speed to 8mbps! My line can freaking handle up to 18mbps and they gave me 8mbps.

Hello Ogero... here I come.

EDIT: Noise Margin dropped from 17dB to 9-10dB.
m0ei wroteIDM just upgraded my speed to 8mbps! My line can freaking handle up to 18mbps and they gave me 8mbps.

Hello Ogero... here I come.

EDIT: Noise Margin dropped from 17dB to 9-10dB.
It means that you have high noise and you cant take more than 8 now.
I still haven't checked the line from the phone box my home... I will today.
kfc wrote
m0ei wroteIDM just upgraded my speed to 8mbps! My line can freaking handle up to 18mbps and they gave me 8mbps.

Hello Ogero... here I come.

EDIT: Noise Margin dropped from 17dB to 9-10dB.
It means that you have high noise and you cant take more than 8 now.
Yeah when snr margin reaches that lvl it limits your speed
m0ei wroteIDM just upgraded my speed to 8mbps! My line can freaking handle up to 18mbps and they gave me 8mbps.

Hello Ogero... here I come.

EDIT: Noise Margin dropped from 17dB to 9-10dB.
Which CO? and did the SNR margin dropped after the upgrade or was it 17 at 8 Mbps in the morning and it just dropped now?
wollyka wrote
m0ei wroteIDM just upgraded my speed to 8mbps! My line can freaking handle up to 18mbps and they gave me 8mbps.

Hello Ogero... here I come.

EDIT: Noise Margin dropped from 17dB to 9-10dB.
Which CO? and did the SNR margin dropped after the upgrade or was it 17 at 8 Mbps in the morning and it just dropped now?

CO: Rass el Nabeh, Line Attenuation was always 17.5dB

Noise margin fluctuates between 14dB and 18db depending on the electricity.

The modem max rate was always between: 14mbps and 18mbps.

My current modem doesn't show the SNR value, I didn't check if it's possible via telnet but will do now.

Today they upgraded my speed from 6mbps to 8mbps which was followed by a drop in the noise margin from around 16-17dB to 9-10dB.

EDIT: Current max rate is 13mbps.
m0ei wrote
wollyka wrote
m0ei wroteIDM just upgraded my speed to 8mbps! My line can freaking handle up to 18mbps and they gave me 8mbps.

Hello Ogero... here I come.

EDIT: Noise Margin dropped from 17dB to 9-10dB.
Which CO? and did the SNR margin dropped after the upgrade or was it 17 at 8 Mbps in the morning and it just dropped now?

CO: Rass el Nabeh, Line Attenuation was always 17.5dB

Noise margin fluctuates between 14dB and 18db depending on the electricity.

The modem max rate was always between: 14mbps and 18mbps.

My current modem doesn't show the SNR value, I didn't check if it's possible via telnet but will do now.

Today they upgraded my speed from 6mbps to 8mbps which was followed by a drop in the noise margin from around 16-17dB to 9-10dB.

EDIT: Current max rate is 13mbps.
It is normal for the SNR margin to drop but the drop is large for only a 2 mbits increase.
I called IDM and they told me that they can't give me more because my line will start disconnecting. While talking to the support, I changed the modem from the rj11 jack in my room to another one in living room with a TP Link modem.

The line attenuation increased from 17.5 to 19.8.

In my room:
Netgear SNR was 9.8 with 8mbps.
TPLink SNR was 13.5 with 8mbps
Line attenuation for both was around the same ~17dB.
Max rate for the netgear is 14.5mbps.
Max rate for the tplink is 12.5mbps

In the living room (haven't tested the netgear):
TPLink SNR was 15.5 with 8mbps.
Line Attenuation was 19.8.
Max rate was 15.6mbps.

The 8mbps upgrade was applied while I was using the netgear modem in my room. SNR before the upgrade was around 14.5dB.

Note: I remember the line attenuation in my room being around 15dB few weeks ago.. all what changed is the RJ11 cable. I'm using a cheap chinese one, is it possible for the line attenuation to increase by around 2dB for the change of the cable?

An electrician is coming tomorrow to change the cables to CAT6 from the phonebox, just told my friend to get me a CAT6 3M roll. While at it, I will let him check the wirings in the my room.
m0ei wroteI called IDM and they told me that they can't give me more because my line will start disconnecting. While talking to the support, I changed the modem from the rj11 jack in my room to another one in living room with a TP Link modem.

The line attenuation increased from 17.5 to 19.8.

In my room:
Netgear SNR was 9.8 with 8mbps.
TPLink SNR was 13.5 with 8mbps
Line attenuation for both was around the same ~17dB.
Max rate for the netgear is 14.5mbps.
Max rate for the tplink is 12.5mbps

In the living room (haven't tested the netgear):
TPLink SNR was 15.5 with 8mbps.
Line Attenuation was 19.8.
Max rate was 15.6mbps.

The 8mbps upgrade was applied while I was using the netgear modem in my room. SNR before the upgrade was around 14.5dB.

Note: I remember the line attenuation in my room being around 15dB few weeks ago.. all what changed is the RJ11 cable. I'm using a cheap chinese one, is it possible for the line attenuation to increase by around 2dB for the change of the cable?

An electrician is coming tomorrow to change the cables to CAT6 from the phonebox, just told my friend to get me a CAT6 3M roll. While at it, I will let him check the wirings in the my room.
Keep us updated about the difference after the work is done.
I'm eager to see if the correct wire change will make a difference, especially with an ISP (like IDM)
I sent IDM an email asking them why my max speed is locked at 12 Mbps since my line can handle more. Just now, my actual rate was increased from 12 to 15 with only a 1 dB drop in SNR margin. I should be getting 16 - 18 but I accept that for now.
wollyka wroteI sent IDM an email asking them why my max speed is locked at 12 Mbps since my line can handle more. Just now, my actual rate was increased from 12 to 15 with only a 1 dB drop in SNR margin. I should be getting 16 - 18 but I accept that for now.
hek la7aloun they gave you extra 3 mbps? what is the magic trick you used to convince them?
how are you reaching IDM support everytime i call my call gets dropped after a couple of minutes of ringing
I sent them an email ccing upgrade2017@idm.net.lb.
No magic trick, I showed them some stats (exact same stats, two different lines same floor in my building but the other one is from ogero with higher speed.)
Also I noticed that their support at late night is better than their support staff during the day. I sent the email at around 8 pm, they replied around midnight that they will look at it.
I had a 45 minutes long call with a customer care agent at IDM regarding the difference in plans between GDS and Ogero DSPs and it took me quite an effort to convince her that quotas have nothing to do with who is the DSP and that they can easily give OS plans with 40 GB and 70 GB to all their users not only GDS ones for the sake of fairness and equality. She ended up agreeing that what i am saying is totally logical and she will escalate it to the top management.

She also told me that they are in a revision period because they are receiving plenty of complaints from unhappy customers...

So i call on all IDM users with DSP ogero to call and file the same complaint. Lets make our voices heard please!!!
Ok, so the electrician came today and we managed to find out our phone line cables, so I tested the modem directly from there.

Here's what I got from the phone box directly:
SNR: 23
Line Attenuation 16.8
Max Rate: 22mbps

Here's what I got from the main phone jack at home:
SNR: 18.5
Line Attenuation: 19.8
Max Rate: 19mbps.

Here's what I get from my room's phone jack:
SNR Margin: 15.1
Line Attenuation: 19
Max Rate: 15mbps

I will be getting a CAT5E shielded cable for outside use and hook it externally to my router. I'm at the 7th floor.
m0ei wroteOk, so the electrician came today and we managed to find out our phone line cables, so I tested the modem directly from there.

Here's what I got from the phone box directly:
SNR: 23
Line Attenuation 16.8
Max Rate: 22mbps

Here's what I got from the main phone jack at home:
SNR: 18.5
Line Attenuation: 19.8
Max Rate: 19mbps.

Here's what I get from my room's phone jack:
SNR Margin: 15.1
Line Attenuation: 19
Max Rate: 15mbps

I will be getting a CAT5E shielded cable for outside use and hook it externally to my router. I'm at the 7th floor.
Nice ! My electrician told me he'd use "cablet lebnen" (cables of Lebanon) which I don't know what they are, should I really suggest using Cat cables or meh ? The theoretical max I can get is 8Mbps.

Also, can you provide me with the cost of your cable ? For the "cablet lebnen" cable he said it would be around 20,000LBP to get to the 5th floor.

Before I get to start I'll stress that I want a cable that doesn't get affected by potential electrical interference.
I was going to get it from Katranji, price is around $45 for 305m roll, it should be around the $40-$45 mark elsewhere (pcandparts).

The electrician told me that he can get me a phone cable roll which is intended for outside use. I didn't ask him for the price.
m0ei wroteI was going to get it from Katranji, price is around $45 for 305m roll, it should be around the $40-$45 mark elsewhere (pcandparts).

The electrician told me that he can get me a phone cable roll which is intended for outside use. I didn't ask him for the price.
Ok. And how are you going to get to the 7th floor ? Balcony/Window ? Is it a "warshe" ?
Adnan wrote Ok. And how are you going to get to the 7th floor ? Balcony/Window ? Is it a "warshe" ?
There's a window in my room, the phone jack is nearby so he'll just need to use a small piece of cord cover to hide the cable. It's similar to the "cable" internet, rather than going from the top of the building, it'll be from the bot. It should take him like 30 minutes all in all.

My other option requires a big "warshe", because the main phone jack in our house is in the entrance which is a bit far from my room. He'll have to drill through walls and remove lights and shit, to pass the cable from there.
All of you complaining about getting 10 mbps instead of 15 mbps (which I totally understand) while I still haven't received my OS upgrade.

SNR: 23 down/ 24 up
attenuation: 48.7 down/ 32up
Max rate: 9.3 down/1.03up
Rate:2.198 down/532 up
CRC:0/0

Should I worry? Or upgrade might still come in the near future?
random_name wroteAll of you complaining about getting 10 mbps instead of 15 mbps (which I totally understand) while I still haven't received my OS upgrade.

SNR: 23 down/ 24 up
attenuation: 48.7 down/ 32up
Max rate: 9.3 down/1.03up
Rate:2.198 down/532 up
CRC:0/0

Should I worry? Or upgrade might still come in the near future?
You can hardly have more than 4 mbps with an attenuation of 48
kfc wrote
random_name wroteAll of you complaining about getting 10 mbps instead of 15 mbps (which I totally understand) while I still haven't received my OS upgrade.

SNR: 23 down/ 24 up
attenuation: 48.7 down/ 32up
Max rate: 9.3 down/1.03up
Rate:2.198 down/532 up
CRC:0/0

Should I worry? Or upgrade might still come in the near future?
You can hardly have more than 4 mbps with an attenuation of 48
Even with 23 SNR?
random_name wrote
kfc wrote
random_name wroteAll of you complaining about getting 10 mbps instead of 15 mbps (which I totally understand) while I still haven't received my OS upgrade.

SNR: 23 down/ 24 up
attenuation: 48.7 down/ 32up
Max rate: 9.3 down/1.03up
Rate:2.198 down/532 up
CRC:0/0

Should I worry? Or upgrade might still come in the near future?
You can hardly have more than 4 mbps with an attenuation of 48
Even with 23 SNR?
Yes because you are far from the centrale
kfc wrote
random_name wrote
kfc wrote
You can hardly have more than 4 mbps with an attenuation of 48
Even with 23 SNR?
Yes because you are far from the centrale
Well when they opened the speeds a month ago it cld handle 6+ mbps :p snr dropped to 9
random_name wrote
kfc wrote
random_name wrote Even with 23 SNR?
Yes because you are far from the centrale
Well when they opened the speeds a month ago it cld handle 6+ mbps snr dropped to 9
Ok fine you are lucky. When my attenuation was 52, i could barely reach 2 mbps.

. 4-6mbps is the max for you. Not more than this.
I am fed up with IDM, I told them about the interference on my line. Wanted to eliminate the interference so I can have more than 4mbps. They lowered my speed to 3999kbps, used to be 4399kbps, no issues.

If they won't revert the speed back, I am going to cancel my subscription and go with Ferrari Networks, it is wireless but I heard a lot of good news about them in terms of the latency and stability. I can get 5mbps with 2.5mbps upload, something I can't get on DSL.
m0ei wroteOk, so the electrician came today and we managed to find out our phone line cables, so I tested the modem directly from there.

Here's what I got from the phone box directly:
SNR: 23
Line Attenuation 16.8
Max Rate: 22mbps

Here's what I got from the main phone jack at home:
SNR: 18.5
Line Attenuation: 19.8
Max Rate: 19mbps.

Here's what I get from my room's phone jack:
SNR Margin: 15.1
Line Attenuation: 19
Max Rate: 15mbps

I will be getting a CAT5E shielded cable for outside use and hook it externally to my router. I'm at the 7th floor.
i'm subscribed with sodetel,in the last two weeks my modem had those values when Electricity is off


starting from this month i had those values when also the Electricity is off



when the Electricity is on


so i brought down near the telephone box an UPS and the modem to test the connection when Electricity is on.
i was surprised to see the same values as shown in the last picture.

An advise ,test first down stairs before rewiring.

seems open speeds is a big lie concerning private ISPs,it is capped by them.
stief96 wrote
m0ei wroteOk, so the electrician came today and we managed to find out our phone line cables, so I tested the modem directly from there.

Here's what I got from the phone box directly:
SNR: 23
Line Attenuation 16.8
Max Rate: 22mbps

Here's what I got from the main phone jack at home:
SNR: 18.5
Line Attenuation: 19.8
Max Rate: 19mbps.

Here's what I get from my room's phone jack:
SNR Margin: 15.1
Line Attenuation: 19
Max Rate: 15mbps

I will be getting a CAT5E shielded cable for outside use and hook it externally to my router. I'm at the 7th floor.
i'm subscribed with sodetel,in the last two weeks my modem had those values when Electricity is off
http://i.imgur.com/vQLXg6m.png

starting from this month i had those values when also the Electricity is off
http://i.imgur.com/Fy0OzGk.png


when the Electricity is on
http://i.imgur.com/JdUBf8l.png

so i brought down near the telephone box an UPS and the modem to test the connection when Electricity is on.
i was surprised to see the same values as shown in the last picture.

An advise ,test first down stairs before rewiring.

seems open speeds is a big lie concerning private ISPs,it is capped by them.
Capped indeed.

Again, if you're not in it for the unlimited night traffic........ OGERO
I will definetly switch to ogero 3 days after they "monitored my line" max rate is randomly 9,999 mb lol my line atenuation is 21and my snr is 18.
Why advertise open speed and lie.
i contacted idm i got one of the best customer support guy i know he can't do a lot to help me but at least he contacted me on a personal level to explain to me stuff he couldn't explain on the monitored line of IDM.
not gona give names to protect this guy's privacy but i respect what he did he basically told me that he has no idea if they are limiting my speed anjd some other stuff.
if this guy is on lebgeeks i wish that he can send me a direct message i will not tell on him i promise.