So a lot of you guys complaining about the slow service of IDM lately. I recently emailed IDM and got response from them concerning this situation.
Here is my email sent to IDM:
Good day,
I am currently subscribed to the to your DSL service.
I have been experiencing extreme slowness on my DSL connection from 6pm to 1am for several weeks now, during these 7 hours, my internet speeds falls well below normal, reaching Dial-up speeds!
At the same time some websites are not reachable at all during these hours on my DSL yet they work normally on my phone’s 3G connection.
After 1AM my connection speeds gradually goes back to normal, This have been the case for several weeks now.
Please be advised that I have tested the issue on multiple computers connected to either wifi or directly to the modem by cable, while disconnecting other devices from my network with the same result always.
Thank you
And Here is their reply to my email:
Dear Mr,
With reference to your complaint reported below, we are sorry to inform that we are facing a general slowness problem at night and unfortunately there is no estimated time when it will be solved since there are some procedures as well as technical measures with the ministry of telecommunication that cannot be fixed in just a press button, and that is the reason behind the delay in resolving this problem.
Please accept our apology and be sure that we are doing our best to provide our customers the best service and the best image of the internet providers and that every negative fact or issue is always beyond our capacity.
We are sincerely sorry, that we cannot help this time.
Thank you for your understanding,
Sincerely ,
Technical Support Team
e-mail:
support@idm.net.lb
Bsalim, La Plaza Center, Block D
Beirut, Lebanon
Tel 1282 ext 1| fax 961 4 723 015
I clearly can assume that the problem they are facing is caused by Ogero not issuing requested bandwidth (E1s), and that their current capacity is not enough to cope with the demands of the rush hours (afternoon- midnight).