zablonski wroteBeen on the phone with IDM three times in the past week regarding FUP. My plan is 4Mbps Unlimited. Last week my speed got reduced because I had high activity (about 3GB) that day and 2GB/day for the previous 3 or 4 days. I called and they said it would be back to normal at 11 PM. I limited my activity since then (except during night hours), and everything went smoothly until last night (after 11 PM), when my speed got cut again. It seems that this might have been due to night-time usage (I downloaded about 1GB last night before the FUP took effect). VERY bad news if this is the case!
I spoke to 3 guys at IDM tech support today. The first said FUP was not in effect. I said I'd try rebooting the modem. It didn't work. I called again and got someone else who had no idea what he was talking about, so I asked to speak to his manager. The manager said that FUP actually WAS in effect on my account, but could not give me a straight answer as to why, especially since my usage is below 1GB/day. Note that the unlimited plan costs more than double what the 50GB limited plan costs, but due to the threat of being throttled, I have to limit my usage to 30GB to 45GB/month. I asked to change my plan to 50GB limited and was told it would take effect at the beginning of next month. I asked for it to be done NOW. I don't want to spend the next 2 weeks paranoid about my family's internet usage. The guy said he'd send an email to the relevant department requesting an immediate change.
Other relevant points in the conversation:
1. Any time I asked for details about how FUP works, nobody could give a straight answer. I asked what the average user consumption was. No idea. I asked for general info about how the FUP algorithm works (time periods used in calculations, etc.). No clue. If we don’t know the rules, how can we follow them?
2. Bringing up the idiocy of the FUP policy (i.e., making us pay more than double for an unlimited plan, then limiting us to a quota lower than the limited plan) resulted in meaningless argument. Either none of them see it, or they're trying to hide the fact that the FUP in its current implementation is ridiculous.
3. I told the manager that I'm sure I'm not the first person who has complained about this, he replied that I was correct, that there have been many others.
We need to keep calling and keep complaining (all users from all ISPs). We all know that the FUP policy is ridiculous. If we don’t let them know how we feel, how long will it take before they start implementing FUP during free hours (assuming they haven’t already) for everyone, including those on limited plans?
I see now why my speed has drastically decreased today. Thanks for your post.
This is totally ridiculous. I'm back from a few weeks trip to the US and I'm already disgusted again by this underdeveloped country.
In Lebanon we're just cows being milked every day without being fed.