Feedback for IDM

zablonski wroteBeen on the phone with IDM three times in the past week regarding FUP. My plan is 4Mbps Unlimited. Last week my speed got reduced because I had high activity (about 3GB) that day and 2GB/day for the previous 3 or 4 days. I called and they said it would be back to normal at 11 PM. I limited my activity since then (except during night hours), and everything went smoothly until last night (after 11 PM), when my speed got cut again. It seems that this might have been due to night-time usage (I downloaded about 1GB last night before the FUP took effect). VERY bad news if this is the case!

I spoke to 3 guys at IDM tech support today. The first said FUP was not in effect. I said I'd try rebooting the modem. It didn't work. I called again and got someone else who had no idea what he was talking about, so I asked to speak to his manager. The manager said that FUP actually WAS in effect on my account, but could not give me a straight answer as to why, especially since my usage is below 1GB/day. Note that the unlimited plan costs more than double what the 50GB limited plan costs, but due to the threat of being throttled, I have to limit my usage to 30GB to 45GB/month. I asked to change my plan to 50GB limited and was told it would take effect at the beginning of next month. I asked for it to be done NOW. I don't want to spend the next 2 weeks paranoid about my family's internet usage. The guy said he'd send an email to the relevant department requesting an immediate change.

Other relevant points in the conversation:

1. Any time I asked for details about how FUP works, nobody could give a straight answer. I asked what the average user consumption was. No idea. I asked for general info about how the FUP algorithm works (time periods used in calculations, etc.). No clue. If we don’t know the rules, how can we follow them?

2. Bringing up the idiocy of the FUP policy (i.e., making us pay more than double for an unlimited plan, then limiting us to a quota lower than the limited plan) resulted in meaningless argument. Either none of them see it, or they're trying to hide the fact that the FUP in its current implementation is ridiculous.

3. I told the manager that I'm sure I'm not the first person who has complained about this, he replied that I was correct, that there have been many others.

We need to keep calling and keep complaining (all users from all ISPs). We all know that the FUP policy is ridiculous. If we don’t let them know how we feel, how long will it take before they start implementing FUP during free hours (assuming they haven’t already) for everyone, including those on limited plans?

anthonyf96 wrotesame here got FUP second time this month with 0.9to1.2GB per day which is totally unreasonable. Either IDM are stealing our money or they are idiots. No other explantion. I AM PAYING 50$ per month for this...... while others pay 19$ for 45gb which is unreachable by unlimited plans since they are applying FUP on us after crossing 1 gB per day. This means that i cant get pas 35gb per month which means that the 50$ that i am paying are not offering me my rights and i m getting robbed. GREAT JOB IDM. YOU CAN'T GET WORSE.
Who shld i call from IDM to explain that their fair policy lacks logic? (hay ser2a 3al makchouf)

zablonski wroteQuick update: I got switched to the 50GB 4Mbps plan yesterday. If you bitch enough about it, they'll do it for you before the end of the month.

zablonski wrote

sailor wrotecan you post a speed test since you are on 4mb
iam 2mb 40gb user and waiting them to switch my account to 4mb

http://www.speedtest.net/result/3632273605.png

This is in kilobytes/sec of course. Multiply by .008 to get Mbps.

sailor wrote thats nice, what about internet download manager how much speed you get there when you download file

zablonski wrote

sailor wrote thats nice, what about internet download manager how much speed you get there when you download file

Downloading a large youtube video with internet download manager, I get speeds between 490 and 505 Kb/s.

TechXero wroteWow you guys.

I just saw this thread and since I too am an IDM user, felt the need to share my experience.

I am currently on a 2mbps unlimited plan and since the so called 'Upgrade' I haven't seen 2mbps day or night. And past few days it got so bad it reached Dialup speeds. Yep. And Yesterday I bought an iPad Air which I wanted to fill with games n stuff, so naturally I waited until 11pm to start coz FUP usually is less drastic than during the day.

But no, they decided to FUP me over during the night. Now I kinda am a heavy user. But as someone here said, had to limit my usage. Seems now limiting our usage has no effect. Which is very sad indeed. Robbing us blind of our rights. I called them over 75 times during this month to try and get a valid clarification to no avail. No one knows anything. Their support team is full of empty brains.

That said, my current cycle ends on the 22nd so in 3 days. I will be switching back to a limited 2mbps plan since that's all my line can handle. They have all told me that FUP does not affect limited plans. For their sake I hope that's true. Coz if it ain't they gonna have to answer to my lawyer and more.

Now I know that that would cost me money for a negative result but it's worth a try. I do not care if the minister reverses his decisions and sends us back to what we were on coz it was much better then.

I use YouTube for work it's not a laughing matter when I can no longer watch vides even at crappy 240p. That so called minister just undid what Sehnaoui has worked so hard to achieve for past 3 years. Shame on him.

Btw connection is so bad I am currently tethering from my Phone to my iPad to get some kind of Internet.

Anyways just felt like adding my voice to yours with this rant