anayman_k7 wroteShopAndShip are trying to screw me over in the last order I made, I will try to keep it short, I made 2 orders in the last month, 1 of them was a RAM kit for 75$ from Google Express (seller was BestBuy), the order went all fine as usual, the estimated cost of the order from Customs
was 10$ and total Shipping + Customs = 16$.
The second order story was totally different, I ordered a Ryzen 2600 (139.99$) and 16 RAM Kit (64.99$), unlike all the times I used ShopAndShip I noticed that the 'Cost of Goods' on the order is 204.98$! A very accurate number and not an estimation, the biggest surprise was when the customs requested 50$!!! 40$ customs and 10$ handling, the order category was set to Electronics instead of Computer Accessores/Parts, using the Customs website to calculate the customs on a 320k LBP package (which is the amount stated in Aramex customs details), the result was 24$!
I contacted Aramex about it and the reply was that the order had no invoice with it, hence why Customs has to estimate the value.
Aramex are totally lying, the numbers confirm they know the exact amount of the order, and also the value of requested by the customs is much more than what it should be.
I am still waiting a final response from Aramex, otherwise I am escalating this case to the Consumer Protection.
I think your problem is with the Customs and not Aramex, as they are usually not directly involved in the amount of customs to be paid. They only charge you the shipping fees which are usually known the moment the shipment leaves Dubai.