Dunno perhaps they were working only 1/3 of what they should because they were waiting for a new government, the last ministry of interior was too absent in the last months, now with the new government perhaps public personnel will work again like they should
arached wrote
infiniteloop wrote12 days and counting with the Lebanese customs for a phone cover!!!
Why on earth they are that slow? They used to take max 48h
i have an item that sitting there from the first of January. after calling and complaining they told me that they gonna deliver it this week.
and i also have a phone cover that arrived to the Lebanese customs on 21th of January. it just ironing that they both took less time to arrive from china even in the high season!
You called and complained to who?
AVOlio wrote
arached wrote
infiniteloop wrote12 days and counting with the Lebanese customs for a phone cover!!!
Why on earth they are that slow? They used to take max 48h
i have an item that sitting there from the first of January. after calling and complaining they told me that they gonna deliver it this week.
and i also have a phone cover that arrived to the Lebanese customs on 21th of January. it just ironing that they both took less time to arrive from china even in the high season!
You called and complained to who?
libanpost customer service. but of course, they had to screw it up. after agreeing on paying the delivery charge and delivering it today from 2 to 3 pm so that there's would be someone at home to answer, they managed to send it at 10 am when there's no one and so now i have to go to the branch by myself to pick it up or i have to call and complain again to make them send it to my work address w go again in this hassle. liban post at its finest.
when an item is showing as Held by costumes, is there any hope of receiving the item or should I just ask for a refund ?
it means it's sleeping in a room waiting for a cool customs guy to control it.
Wait till 7 days before the protection period is finished in AE and then open a dispute to protect yourself just in case
@Duath, it means it's in customs now. It doesn't mean that it's actually held up by them. So wait. Some of my items stayed in that stated for up to 2 or 3 weeks and then got delivered to my house.
chosen2k wroteDelivery charge?

if it's sent as a "special delivery" they take 3000 or 5000 delivery charge.
Anw, i've went to the branch where it should be and they don't have it and now it's back to the customer service without having any clue about what happened or will happen to the parcel and can't get in touch with them because i have to wait to them to call me. libanpost at it finest.
arached wrote
chosen2k wroteDelivery charge?

if it's sent as a "special delivery" they take 3000 or 5000 delivery charge.
Anw, i've went to the branch where it should be and they don't have it and now it's back to the customer service without having any clue about what happened or will happen to the parcel and can't get in touch with them because i have to wait to them to call me. libanpost at it finest.
You need to contact them asap. There's a certain amount time they are allowed to hold on to the parcel after this time, the package will be returned to sender.
My item was released from customs 2 days ago, but now it's Libanpost who is taking its sweet time
And they asked why we leave this country...
6 days later
I got a better story. My package arrived on the 24th but it seems it's in limbo, between the airport and customs and no way to track it as no one has entered it into the system.

Yayy!
4 days later
Please I have 3 orders from Ali Express held by customs since 24/1/2019 any one faced same problem ?
Wait two months, it could take that long. Like I said above, mine is in limbo but I'm waiting two months before I get pissed off, lol
abboud911 wrotePlease I have 3 orders from Ali Express held by customs since 24/1/2019 any one faced same problem ?
Did your get your items cleared from customs? I have an item bought from Indiegogo campaign, and is held by customs since 26/1/2019
Me too.
I have an item "handed over to customs for clearance" since January 25th.
I ordered a usb-c to hdmi adapter for the phone. It was handed over to customs on 2/1/2019. It cleared customs on 16/2/2019. It was just a small adapter! I guess you guys will have to wait for a while. It seems that processing items at customs is slow these days.
no my items still not cleared , but from the above post , all have same problem.
seams too much parcels in customs these days because of valentine I think




chaosn wrote
abboud911 wrotePlease I have 3 orders from Ali Express held by customs since 24/1/2019 any one faced same problem ?
Did your get your items cleared from customs? I have an item bought from Indiegogo campaign, and is held by customs since 26/1/2019
beezer wroteI got a better story. My package arrived on the 24th but it seems it's in limbo, between the airport and customs and no way to track it as no one has entered it into the system.

Yayy!
what about this?
I have something that departed china on 18/1 reached Lebanon on the 22/1 (4 days across half the world), that's one month ago, and it's not even handed to customs yet to start the complicated process of clearing, which can take up to 34 days.
Finally my package sent to Distribution Office.
chaosn wroteFinally my package sent to Distribution Office.
Me too.
Sent to distribution office today.

Since January 25 till Feb 20 just to sort the packages and sent to Distribution Office. LoL