Feedback for 4G LTE

The batteries of the Ogero LTE tower in my village got stolen since mid September last year.

Contacted Ogero on multiple times now. It's the same story over and over again. They forward my message to the technical team and I am now friends with all the operators. I have been blatantly told for 2 or 3 times now "Mr. Enta bta3ref wade3 baladna..."
So you know what I'm dealing with.

Apparently there are 17 Ogero LTE towers that got their batteries stolen in the past months, as what one techincal guy told me during a recent call with them.

Personally, Yes of course I am affected like anyone else when my work is interrupted for 10-15 minutes each time the power cuts (not only when kahraba goes out, but even that split second when moteur goes off and kahraba comes makes the LTE tower reboot), for me it's more of a nightmare because each reboot makes my router sync with a 'cellid' that gives me slow speeds (3-6-10mb download) so I am forced to go outside every single time to reset my router and wait a few minutes for the router to connect to a 'good' cellid that gives me good speeds (40-50-60mb download).

So what do you recommend me to do to follow up this matter? Obviously tweeting Imad Kreidieh every few days isn't working lol, and I am yet to get a reply from him.

I think regardless of the country's financial situation, Ogero shouldn't be as inconsiderate and irresponsible as they have shown in this case, even though it seems like those batteries are somewhat expensive judging by what one friend told me.

Put yourself in my shoes... what next step will you take? I honestly want answers more than I want this to be resolved asap. You know, One step at a time in this country. But I need some advice on how to follow this issue because the situation is unbearable.

This is a typical mistake of dealing with large faceless companies (big telco).
If this is a local ISP, he will establish contacts with nearby residents or an mayor in the village, hook them to the alarm and when the alarm is triggered, locals will come and add some lead content to the organisms of thieves.

beezer wroteMan, I feel your pain. I'm in the same situation, except that the tower goes down completely. The backups only work for 6 hours and if the power is off for 10hrs then we have no internet for the remaining 4hrs.

It's bad, there's an MTC tower that got its batteries stolen as well and then the thieves came back and stole the generator batteries.

If Ogero, Alfa, and MTC can't arrest these criminals then who can? They won't dare install batteries anymore since it's a huge risk. I've spoken to the MTC guys that service the tower myself and their tower now goes offline for 3 minutes when the power cuts out.

Dunno what to tell you but it's not looking good. Have you tried getting a longer SMA antenna so it always catches the other cellid?

This is disgusting man, I don’t know what to say more. Obviously your case is worse than mine. And you made a good point, I also think that they won’t dare do such expensive maintenance in the foreseeable future. There is no workaround that I can think of for your case nor for mine. Nevertheless, our voices should be heard until we get definitive answers, it’s our right and the least we can get.

I saw on OLX last month two external LTE antennas for around 25$ but I ended up not buying one because I felt they are low quality ones. So yeah...

nuclearcat wroteThis is a typical mistake of dealing with large faceless companies (big telco).
If this is a local ISP, he will establish contacts with nearby residents or an mayor in the village, hook them to the alarm and when the alarm is triggered, locals will come and add some lead content to the organisms of thieves.

The Ogero LTE microwave machines are installed on a high tower that already has alfa and mtc ones. The land is owned by the ‘Wa2ef’ and the tower has been built in the early 2000s even before ADSL was introduced in the country. (Actually the Wakef and municipality sent multiple letters to Ogero before they even installed the LTE microwaves asking for the removal of the tower because it is in a historic site next to an old roman church, but they never got a reply because if they did I believe keno rabba7ouwon jmile eno mrakbinlkon 4G internet bel day3a).

But anyway, I always walk past the tower and on the bottom where there are machines and cables everywhere, everything is exposed with no fences whatsoever, anyone can steal or even turn off the electricity lol. There is even a big square block of concrete that god knows what exposes (fiber cables? maybe batteries?) that is not enclosed at all and can be lifted by one person if you are strong enough.

leburu wrote

nuclearcat wroteThis is a typical mistake of dealing with large faceless companies (big telco).
If this is a local ISP, he will establish contacts with nearby residents or an mayor in the village, hook them to the alarm and when the alarm is triggered, locals will come and add some lead content to the organisms of thieves.

The Ogero LTE microwave machines are installed on a high tower that already has alfa and mtc ones. The land is owned by the ‘Wa2ef’ and the tower has been built in the early 2000s even before ADSL was introduced in the country. (Actually the Wakef and municipality sent multiple letters to Ogero before they even installed the LTE microwaves asking for the removal of the tower because it is in a historic site next to an old roman church, but they never got a reply because if they did I believe keno rabba7ouwon jmile eno mrakbinlkon 4G internet bel day3a).

But anyway, I always walk past the tower and on the bottom where there are machines and cables everywhere, everything is exposed with no fences whatsoever, anyone can steal or even turn off the electricity lol. There is even a big square block of concrete that god knows what exposes (fiber cables? maybe batteries?) that is not enclosed at all and can be lifted by one person if you are strong enough.

It's just disappointing and very sad.
Say straight that you are lending a helping hand, but if no one answers, you are forced to go on the offensive.
The offensive is to photograph the mess and lack of any security for state-owned equipment, and it will be very unpleasant when these photos are published by news with backing story, and they will contrast with the staged photos that Ogero is publishing. There is many "parties" who are thirsty for such stuff, but i really wish to avoid such confrontation and to find some peaceful solution.
And i still hope that there are completely different reasons for this disorder, and it is not "staged vs reality".

Another option is to gather all potential users and ask sane private operators to come to your village. Probably the prices will be higher and the Internet will be slower - but more stable.

And in general, I think it is necessary to draw attention to negligence in government and private sector, it is responsibility of each citizen, Lebanon can no longer afford to squander money to replace damaged equipment, because of the laziness of ordinary employees who install this equipment.