edhunter
Hello everyone,
Was in a middle of a game and suddenly the PC turned off on its own and it wouldn't start again. Pressing the power button just made a 'relay' noise and just a degree of spin from the fans and that's it. After unplugging and plugging back from UPS it does the same at first and nothing after that.
So I finally removed the PCI-E cables from the dedicate graphics (hd 7950) and the PC started up normally after i plugged the screen to the DVI on the motherboard. After some time I put back the PCI-E cables again the same.
Any thoughts what the hell is going on!
Everything is new not a month old.
i7-3770k
ga z77 ud5h
msi HD 7950
xfx 750
thanks,
Ed
Nabs
Can't tell for sure, but seems like the graphics card has overheated and somehow fried a bit.
edhunter
define fried a bit? like done? Why! ?
shant
you have damaged your graphics card, most probably from overheating
you should rma it, what is your psu may I ask?
edhunter
What rma means? The psu is xfx 750.
shant
the power supply is good, no problems from there, most probably it overheated, rna means you send it to warranty
edhunter
How do you do that something bought from Amazon and shipped with borderlinx?
yasamoka
Wait wait. Before we decide it's defective, try the card in another slot, or in another PC. Smell the PCB for any burn smells (especially to the far left and far right of the card.
If you can confirm that MSI do not void warranty upon removal of the cooler, then you might want to remove the cooler and check for any burn spots or smells (after you confirm, do it ASAP so you can identify the problem quickly)
I had a similar issue with my HD7970. Had it on water, and forgot to cool one of the VRMs (the memory VRMs) and it burnt. I'm getting replacement VRMs, since I cannot claim warranty.
Most important thing is don't panic. If you bought it from Amazon, they have amazing customer service and would probably offer to pay shipping fees (they did so with a defective HDD I bought, without even asking how much it would cost to ship.
edhunter
Thanks yasamoka for the insight. I tried it on a different slot and still the same and I could not smell any burnt smell, I can't believe it got fried over a game of supreme commander!!!
yasamoka
Try the other BIOS by using the BIOS switch.
Khaled
It did not fry. This is a RAM issue not a Graphics card issue. I had a similar issue.
Try alernating RAM locations. If that didnt work then your problem is other than mine after all.
AvoK95
Did you overclock or overvolt anything?
edhunter
yasamoka : where would I find the bios switch?
khaled: you mean to replace the ram in channel B instead of Channel A?
avo: no the gpu was not, the cpu at 4.3 ghz, only the ratio increased to 43 from bios no voltage change
Nabs
I personally can't tell much without examining the hardware myself, but I'm guessing the videocard is overheating. He did remove the card and everything went back to normal.
yasamoka
It's on top of the card, to the left.
edhunter
Just to clarify yasamoka is it the card bios or motherboard? Does a card have a bios?
yasamoka
Yes, the card has a VBIOS. Here is a picture:
Try what Khaled suggested. His system wasn't booting with his MSI 7950 TF3 in. RAM solved the issue (he had a mess of issues at the time).
EDIT: Were you running Supreme Commander with VSync off or on?
edhunter
Good to know about the bios cause I tried the board one to no avail. I will try to find the one on the card. As for the game I would say I opted for the highest graphic quality, anti liaising etc...iam not sure about vsync would say yes probably, if the is a way to find out for sure let me know.
Thanks.
The thing with the ram is that I have I have to take out the cpu heat sink to access the ram slots, so I would rather keep it as last option. and if Let's say by some miracle out worked on channel B, what does that mean that my mobo fried the channel A slot?
edhunter
tried the bios switch on the card, no change. Will try to change the ram slots tomorrow.
yasamoka
Yeah man. Just don't give the thing too much thought. I had my VRM burn 2 hours before New Year. Screw it :P
You have warranty, and that's all you care about in case something goes wrong. In the worst case, you find someone going to the US and you hand him your card, get a replacement, and ship again (worst case you lose shipping fees, better case they pay shipping back).
And to prove indeed that the card is not at fault (I can't judge honestly, Supreme Commander shouldn't even have heated the thing), then we need to troubleshoot every single step, and if we fail, then you can take the next step.
EDIT: DUDE! Did you try to connect the DVI cable to the motherboard's outputs when the card was plugged in? Did it normally use to output? And now, what happens?
