Blue screen on my dell desktop

RyanAn

Hi guys,

I have a dell studio xps desktop, since 3 weeks ago till yesterday it used to restart instantly giving a black screen without knowing the case, sometimes it used to give like weird colored pixels in a black screen where I have to turn it off and on.

Yesterday I updated my graphic card and this issue went away but instead, I now have a random blue screen with the physical dump message that appears, I can't seem to figure out if its a software or a hardware issue.

Thanks,
Ryan

MohammedSF

Can you provide the error code of the BSOD "Blue Screen Of Death", it should look something like this 0x00000000

AvoK95

If you have dedicated graphics, that's corrupted. If you have on board graphics, a RAM stick is damaged. Because nothing causes weird pixels other than these two.

RyanAn

Hi guys,

This is the error in details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF8800CAF7F98
BCP3: FFFFF8800CAF77F0
BCP4: FFFFF8800141670A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\112612-21153-01.dmp
C:\Users\Ryan\AppData\Local\Temp\WER-38282-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thanks,
Ryan

RyanAn

And this one today:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFFFFFFFFFFFD3
BCP2: 0000000000000001
BCP3: FFFFF880012819DB
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\112712-21200-01.dmp
C:\Users\Ryan\AppData\Local\Temp\WER-36301-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Those 2 happen interchangeably 5 mins after i turn on my pc