samer wroteGot this via SMS:
Dear Alfa Subscriber, the coverage is now back to normal. We apologize for any inconvenience. Thank you for your understanding.
Companies should explain what went wrong, not just apologize for what happened. Two things are allowing them to get away with it:
1. It's hard to switch to another operator (can't migrate your number)
2. There's only one other operator to choose from, and it has its fair share of issues.
Sort of disagree with them having to explain themselves, but if they were serious about their apology, they should at least somehow reimburse consumers that were affected. Possible solutions included extending prepaid customers an extra few days or a week and their postpaid customers should get a discount on their next bill.
And yeah, the lack of true competition probably the biggest culprit here--technical glitches happen, there just need be some protections in place for consumers. The customer is always wrong in this country unfortunately :(