AVOlio wroteYou need to see if Ogero on their part changed your port to vdsl.
It should word if they did, but if it doesn't, means that your port in the central is still on adsl.
Ok i will wait for some more days and check again.. I requested it last week. Thanks...
9 days later
According to the Deployment map, Ogero should be installing Fiber in select areas by Q4 of 2018. Do they realize they have less than 2 months to do so? Like installing fiber it in 1 small location of the area makes that valid? Pff.
6 days later
Does anybody know if Ogero will accept Fiber to home instead of Fiber to cabinet for end users? I mean FTTC is nice and all but I don't want anything over copper..
You can see ogero deployment map to see if yiu region going to have ftth.
Well... I think everything is delayed.... i knew I shouldn't have had high hopes. My area was expected to be done by Q1 2019 few days ago... Now everything is delayed.

Great--went from 4th quarter 2018 (month left) to Q2 2019. Didn't take long for them to delay.
Wow went from q4 2018 to q1 2019, guess they couldnt keep their word regarding time !!
4 days later
I asked Mr. Kreidieh about the delay on Twitter.
Twitter
Update:

My internet now disconnects frequently as soon as the power in my building comes back.

Example: Power cuts from 12:00 pm to 3:00 pm (generator on), from 3:10 pm till around 4:00 pm, it disconnects every 5 minutes for about 3 minutes. And it just keeps doing that for the rest of the hour until it stabilizes. (3 lights on router instead of 4, sometimes a red light on the last led)

I've been monitoring this for about 2 weeks no. Never fails. Plugging in the router to the UPS does not help.
8 days later
dio wroteUpdate:

My internet now disconnects frequently as soon as the power in my building comes back.

Example: Power cuts from 12:00 pm to 3:00 pm (generator on), from 3:10 pm till around 4:00 pm, it disconnects every 5 minutes for about 3 minutes. And it just keeps doing that for the rest of the hour until it stabilizes. (3 lights on router instead of 4, sometimes a red light on the last led)

I've been monitoring this for about 2 weeks no. Never fails. Plugging in the router to the UPS does not help.
Electrical interference maybe? I had disconnections each time the elevator was used, so I called the electrician to separate the phone and electrical cables and to use better shielded phone cables, no more disconnections and slightly better line stats.
Truepeace wrote
dio wroteUpdate:

My internet now disconnects frequently as soon as the power in my building comes back.

Example: Power cuts from 12:00 pm to 3:00 pm (generator on), from 3:10 pm till around 4:00 pm, it disconnects every 5 minutes for about 3 minutes. And it just keeps doing that for the rest of the hour until it stabilizes. (3 lights on router instead of 4, sometimes a red light on the last led)

I've been monitoring this for about 2 weeks no. Never fails. Plugging in the router to the UPS does not help.
Electrical interference maybe? I had disconnections each time the elevator was used, so I called the electrician to separate the phone and electrical cables and to use better shielded phone cables, no more disconnections and slightly better line stats.
Unfortunately it is electrical interference, but I don't know how to solve this issue. In your case, it was isolated to the elevator, I don't know where my issue is located. Outside the building? Inside? How can I find out.
@Truepeace I have the same interference problem with the elevator. Can you tell me what you did exactly with your electrician? Did you drastically change the cable path from the phone box to your apartment or just used a shielded cable along the same way as the previous cable?
6 days later
Hello, I came home last night to discover there was no net, I assumed it would return since the power just came back to the building. Anyway, it never did.

Router: Technicolor TG582n, 3 green lights, no 4th (not even red.)

I tried restarting it, manually disconnecting/reconnecting through the router page, nothing helped. I also noticed that when I did try to manually reconnect, it gave me "Concentrator not reachable". I've seen this error before, but the net would always come back eventually after 5-10 minutes. I even tried re-configuring it myself (which I've done in the past successfully).

So I messaged Ogero on Twitter, they said I need to take it to Ogero HQ to reconfigure, so I went this morning, the nice lady reconfigured it in 5 minutes, and even asked me to connect to the WiFi of it and test it, it worked fine. Brought it home with no luck. Net is still down and I have no idea why.

Ogero said they will investigate, but was hoping some of you could help me out? As you might know, I've had issues in the past with power interference and so on, I don't know if any of this has to do with the issue.

Any help is appreciated.
dio wroteHello, I came home last night to discover there was no net, I assumed it would return since the power just came back to the building. Anyway, it never did.

Router: Technicolor TG582n, 3 green lights, no 4th (not even red.)

I tried restarting it, manually disconnecting/reconnecting through the router page, nothing helped. I also noticed that when I did try to manually reconnect, it gave me "Concentrator not reachable". I've seen this error before, but the net would always come back eventually after 5-10 minutes. I even tried re-configuring it myself (which I've done in the past successfully).

So I messaged Ogero on Twitter, they said I need to take it to Ogero HQ to reconfigure, so I went this morning, the nice lady reconfigured it in 5 minutes, and even asked me to connect to the WiFi of it and test it, it worked fine. Brought it home with no luck. Net is still down and I have no idea why.

Ogero said they will investigate, but was hoping some of you could help me out? As you might know, I've had issues in the past with power interference and so on, I don't know if any of this has to do with the issue.

Any help is appreciated.
If I were in your shoes, first thing I would check are the filters. They tend to randomly and suddenly go bad and give you all sorts of problems. Unplug them all and plug the modem directly into the outlet without a filter. Hopefully this helps---if it doesn't, try getting access to your phone line where it enters the building and try connecting your line there (you may need a portable power supply and/or an electrician). If you get a connection, then the problem is from the box to your apartment--if not, you have deeper issues which hopefully can be cured by Ogero or an outside source. With the randomness of things in this country, it is hard to pinpoint the problem quickly.

In any case, good luck.
Thanks for the reply. Here is the current setup: I've already connect a phone line from my box, outside my building, into my apartment to avoid interference from inside, did that about 5 months ago. The phone line is coming into the room, into a filter and into the router. My wall sockets are disabled so I cant really plug directly into the wall.

I will get an electrician to wire the phone line into an RJ11 socket and Ill try directly into the modem. If that doesn't work, i will test the box downstairs, if that doesnt work, let's hope Ogero can help.
Given the fact that your modem was reconfigured at Ogero HQ and it worked their, then your modem is working fine.
Let me tell you about an incident that happened a couple of months ago and hope it helps, in the company I work for we have a backup DSL connection from IDM for remote access to a certain router ... one day it went down (the DSL connection), I tried to troubleshoot it myself and nothing worked, it is Technicolor modem as well and the fault was the same "Concentrator not reachable".
I contacted IDM and since this is a corporate connection and we do have several connections with IDM for several thousand dollars per month, they do act quickly when we request support, they sent an engineer the same day and he tried to troubleshoot it all day long, I mean for hours, without success, he came back the next day to continue troubleshooting and eventually they sorted it out, the problem was from Ogero's side from a concentrator on the route between our company and IDM the ISP, so this was a DSP issue.
I advise you to book a fault ticket with Ogero so they can investigate this quickly.
dio wroteThanks for the reply. Here is the current setup: I've already connect a phone line from my box, outside my building, into my apartment to avoid interference from inside, did that about 5 months ago. The phone line is coming into the room, into a filter and into the router. My wall sockets are disabled so I cant really plug directly into the wall.

I will get an electrician to wire the phone line into an RJ11 socket and Ill try directly into the modem. If that doesn't work, i will test the box downstairs, if that doesnt work, let's hope Ogero can help.
I have a similar setup, but I am saying replace that filter (if you can) to see if that is the issue. Filters go bad and they can cause connection problems very randomly. Don't worry about connecting to the wall since you already eliminated 1 source of problem. The filter is most likely your culprit. Hopefully you don't need an electrician to do that. Just use a standard RJ11 connector without a filter and that should tell you if that is your problem.

I have a Cat6 cable outside the house and it connected to where the old telephone line came in and got distributed to the house. I found out that the line stats went to shit when we tried to distribute to any of the existing wall outlets, so we disabled that function and the only telephone socket is more of a facade. I have a "handy" connected right next to it and an external standard telephone wire (went through several sets to find the best one) to the modem which isn't in the same room. We had to go through the dozen or so filters I had laying around to find the right one. I just want you to know that ANYTHING could make your line worse, which is why connecting to the cable without a filter initially should be your first step
xazbrat wrote
dio wroteThanks for the reply. Here is the current setup: I've already connect a phone line from my box, outside my building, into my apartment to avoid interference from inside, did that about 5 months ago. The phone line is coming into the room, into a filter and into the router. My wall sockets are disabled so I cant really plug directly into the wall.

I will get an electrician to wire the phone line into an RJ11 socket and Ill try directly into the modem. If that doesn't work, i will test the box downstairs, if that doesnt work, let's hope Ogero can help.
I have a similar setup, but I am saying replace that filter (if you can) to see if that is the issue. Filters go bad and they can cause connection problems very randomly. Don't worry about connecting to the wall since you already eliminated 1 source of problem. The filter is most likely your culprit. Hopefully you don't need an electrician to do that. Just use a standard RJ11 connector without a filter and that should tell you if that is your problem.

I have a Cat6 cable outside the house and it connected to where the old telephone line came in and got distributed to the house. I found out that the line stats went to shit when we tried to distribute to any of the existing wall outlets, so we disabled that function and the only telephone socket is more of a facade. I have a "handy" connected right next to it and an external standard telephone wire (went through several sets to find the best one) to the modem which isn't in the same room. We had to go through the dozen or so filters I had laying around to find the right one. I just want you to know that ANYTHING could make your line worse, which is why connecting to the cable without a filter initially should be your first step
Ok will do, thanks for the tips.
xazbrat wrote
dio wroteThanks for the reply. Here is the current setup: I've already connect a phone line from my box, outside my building, into my apartment to avoid interference from inside, did that about 5 months ago. The phone line is coming into the room, into a filter and into the router. My wall sockets are disabled so I cant really plug directly into the wall.

I will get an electrician to wire the phone line into an RJ11 socket and Ill try directly into the modem. If that doesn't work, i will test the box downstairs, if that doesnt work, let's hope Ogero can help.
I have a similar setup, but I am saying replace that filter (if you can) to see if that is the issue. Filters go bad and they can cause connection problems very randomly. Don't worry about connecting to the wall since you already eliminated 1 source of problem. The filter is most likely your culprit. Hopefully you don't need an electrician to do that. Just use a standard RJ11 connector without a filter and that should tell you if that is your problem.

I have a Cat6 cable outside the house and it connected to where the old telephone line came in and got distributed to the house. I found out that the line stats went to shit when we tried to distribute to any of the existing wall outlets, so we disabled that function and the only telephone socket is more of a facade. I have a "handy" connected right next to it and an external standard telephone wire (went through several sets to find the best one) to the modem which isn't in the same room. We had to go through the dozen or so filters I had laying around to find the right one. I just want you to know that ANYTHING could make your line worse, which is why connecting to the cable without a filter initially should be your first step
The engineer just left, he tested my line and found no signal on his device. We went downstairs to test my line in the phonebox, also no signal. Im the only apartment in the entire building with a "madroub" phone line. Anyway I told Ogero and they said "Noted thx", I also called and reported a fault on my phone line. They said between now and the 25th they will pass by and investigate.

One thing that bothered me was that the Ogero guy on the phone said that if the problem is from the cable running from my phonebox to the cabinet, they cant legally fix it, an electrican needs to. So i dunno, guess all I can do is wait.
Maybe when they fix your phone line, it may cure some of the those ills you have been experiencing. Any good luck.