Dear SLIMI,
Evidence shows that some ISP's (other than Ogero) tend to switch back and forth between satellite connections
Read here:
http://www.lebgeeks.com/forums/viewtopic.php?id=9616&p=17
The last couple of posts will prove useful to you
Also if possible share a tracert test in order to confirm our suspicions
it seems to be happening not only to Terranet, but IDM and Sodetel as far as my statistics and various other complaints as well
Ogero seems unaffected (latency wise always around 90-100ms) but people have been experiencing issues.
- Also don't bother with support , they don't know anything and just say random things - i believe the thread i shared will also explain this more.