Feedback for Sodetel

"Up to 4 mbps" my ass

Hi guys,

For the past week, and surprisingly, I'm noticing a very stable ping throughout the whole day. I used to only play CS:GO during the night for stable ping, but now even during peak times I am getting a stable 79ms ping to google.

Location: jounieh

Is anyone else noticing an improvement? I hope this is not only temporary.

Thanks

Same thing here! I recently called and emailed complaining about how terrible the connection was during peak hours and received a call back saying my ping is going to be fine but will lag a bit from 4pm to 6pm (which is okay for me).

Ever since then I've been getting 74-90ms which is awesome honestly but it feels a bit surreal lol.

I live in Baabda, subbed to the fixed IP plan.

I really hope this isn't temporary because I've finally been able to enjoy gaming this past week.

btw, i'm not on the fixed ip plan, and getting such ping values. It's worth checking that since I assume you're paying an extra fee for the fixed ip.

Totoro wroteSame thing here! I recently called and emailed complaining about how terrible the connection was during peak hours and received a call back saying my ping is going to be fine but will lag a bit from 4pm to 6pm (which is okay for me).

Ever since then I've been getting 74-90ms which is awesome honestly but it feels a bit surreal lol.

I live in Baabda, subbed to the fixed IP plan.

I really hope this isn't temporary because I've finally been able to enjoy gaming this past week.

abboudz wrotebtw, i'm not on the fixed ip plan, and getting such ping values. It's worth checking that since I assume you're paying an extra fee for the fixed ip.

Totoro wroteSame thing here! I recently called and emailed complaining about how terrible the connection was during peak hours and received a call back saying my ping is going to be fine but will lag a bit from 4pm to 6pm (which is okay for me).

Ever since then I've been getting 74-90ms which is awesome honestly but it feels a bit surreal lol.

I live in Baabda, subbed to the fixed IP plan.

I really hope this isn't temporary because I've finally been able to enjoy gaming this past week.

Thank you!

Using 4 mb plan, i cannot stream videos on fb, and cant do an mac os internet recovery, it dose not even connect and times out, whereas when i borrow my neighbors 2 mb ogero plan, its way faster, what a shame

when youu contact support they tell you to call 1278, when you call them they say everything is normal. when you mention you cant stream , they say all isps have the issue, when u tell them i am also using ogero and its not, they say we dont know about other isps, when you tell them you cant use it to recover and os and it times out, they say i dont understand what you mean by os recovery.....

disgusting....

i beg that if anyone has a managerial contact / email at sodetel to share it, since they didnt even accept to share it with me.
next step ill use social media :)

hassanmoukadem wroteUsing 4 mb plan, i cannot stream videos on fb, and cant do an mac os internet recovery, it dose not even connect and times out, whereas when i borrow my neighbors 2 mb ogero plan, its way faster, what a shame

when u contact support they tell u to call 1278, when u call them they say everything is normal. when u mention u cant stream , they say all isps have the issue, when u tell them i am also using ogero and its not, they say we dont know about other isps, when u tell them u cant use it to recover and os and it times out, they say i dont understand what u mean by os recovery.....

disgusting....

i beg that if anyone has a managerial contact / email at sodetel to share it, since they didnt even accept to share it with me.
next step ill use social media :)

Have you done the necessary diagnostics on your side ?
1) What are your DSL line stats? Are you actually syncing at 4Mbps?
2) How many devices are connected? Is there any that's consuming too much bandwidth?

only my pc and phone.

if at syncing you mean AutoSync, i was using that until i started getting continuous disconnections , and called support who told me to switch to T1.413.

I have to say browsing is good, but streaming dose not stream a video for more than a second until it buffers and then another second and again.

might that be something from my side?

hassanmoukadem wroteonly my pc and phone.

if at syncing you mean AutoSync, i was using that until i started getting continuous disconnections , and called support who told me to switch to T1.413.

I have to say browsing is good, but streaming dose not stream a video for more than a second until it buffers and then another second and again.

might that be something from my side?

What speed do you get when you do a speedtest at speedtest.net ? If it's too low then check the sync rate of your modem, i.e. navigate to your router's status page and you should see at which speed the modem is connected to your central.

max i get is a 2 mb if am using T1.413
if i go for autosync i get a 3mb but as per them, SNR increases and connection strats dropping and reconnecting every 5 minutes

But the issue dose not stop there.. even if i get a 4mb, i cannot stream any smallest video on FB and cannot even connect to Apple to recover my OS using Internet recovery... on ogero i can cannot with no issue ( on a 2mb plan)

Well, I suggest you check further because your line doesn't seem to be handling any load. Can you try downloading a file and checking the download speed, and if the line doesn't drop during the transfer.

Hello, thought I'd share som feedback on Sodetel.

I'm currently subscribed to their $69 16Mbps download and 2Mbps upload 80GB volume DSL service.
The internet connection is quite fast compared to other service providers I've experienced in my region, and the ping is below 100ms most of the time too. My only problem is that most days between 7PM and 11PM the connection gets extremely slow and the ping rises up to the thousand on all servers (I'm assuming it's a traffic problem in my area?)
However, during the rest of the day the internet is fast and the ping is stable.

ahb21 wroteHello, thought I'd share som feedback on Sodetel.

I'm currently subscribed to their $69 16Mbps download and 2Mbps upload 80GB volume DSL service.
The internet connection is quite fast compared to other service providers I've experienced in my region, and the ping is below 100ms most of the time too. My only problem is that most days between 7PM and 11PM the connection gets extremely slow and the ping rises up to the thousand on all servers (I'm assuming it's a traffic problem in my area?)
However, during the rest of the day the internet is fast and the ping is stable.
http://www.speedtest.net/result/6362905409.png

What about around 11PM - 7AM?

Kazouza wroteWhat about around 11PM - 7AM?

The internet is perfectly fine, the ping is stable and the internet is fast.

Any news from Sodetel users regarding prices/speeds

No but yesterday my DSL downstream rate jumped from 8mbps to 14.5 mbps, still no speed changes.