LebGeeks

Joe

Member

Re: Feedback for VISP

I don't exclude completely what you said, but I doubt Joomla has anything to do with it. What seems more probable is that there's a problem with the connection between VISP and your web host.

I would compare some traceroutes from several ISPs to 1and1, maybe something would appear here. And not just your website. Try a few others you may know are hosted there as well. Although, ultimately I doubt there's much you can do on your side.

If you ever do decide to launch the investigation, please feel free to share results here.

raffi007

Member

Re: Feedback for VISP

I don't exclude completely what you said, but I doubt Joomla has anything to do with it. What seems more probable is that there's a problem with the connection between VISP and your web host.

I would compare some traceroutes from several ISPs to 1and1, maybe something would appear here. And not just your website. Try a few others you may know are hosted there as well. Although, ultimately I doubt there's much you can do on your side.

If you ever do decide to launch the investigation, please feel free to share results here.

These are the results of the VISP trace

Tracing route to perfora.net [74.208.88.222]
over a maximum of 30 hops:

  1     2 ms     2 ms     6 ms  172.16.1.1
  2    21 ms     2 ms     2 ms  172.16.1.1
  3     8 ms     2 ms     2 ms  rev-154-189.globalproof.net [194.146.154.189]
  4    13 ms    80 ms    54 ms  10.48.84.1
  5     7 ms    12 ms    13 ms  rev-153-8.globalproof.net [194.146.153.8]
  6    18 ms    18 ms     4 ms  192.168.11.2
  7    36 ms    26 ms     7 ms  192.168.11.1
  8    28 ms    22 ms    18 ms  172.16.41.53
  9    59 ms    58 ms    65 ms  212.73.241.85
10    59 ms    54 ms     *     ae-0-11.bar1.Milan1.Level3.net [4.69.142.189]
11   192 ms   190 ms   194 ms  ae-7-7.ebr2.Paris1.Level3.net [4.69.142.186]
12   194 ms   194 ms   197 ms  ae-91-91.csw4.Paris1.Level3.net [4.69.161.90]
13   192 ms   192 ms   192 ms  ae-92-92.ebr2.Paris1.Level3.net [4.69.161.105]
14   224 ms   198 ms   213 ms  ae-44-44.ebr2.Washington1.Level3.net [4.69.137.62]
15   199 ms   223 ms   222 ms  ae-72-72.csw2.Washington1.Level3.net [4.69.134.150]
16   198 ms   194 ms   197 ms  ae-71-71.ebr1.Washington1.Level3.net [4.69.134.133]
17   195 ms   196 ms   202 ms  ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
18   196 ms   194 ms   196 ms  ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
19   231 ms   199 ms   200 ms  ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
20   199 ms   195 ms   211 ms  ae-82-82.ebr2.Dallas1.Level3.net [4.69.151.154]
21   204 ms   198 ms     *     ae-5-5.car1.KansasCity1.Level3.net [4.69.135.229]
22   224 ms   195 ms   196 ms  11-INTERNET.car1.KansasCity1.Level3.net [4.53.32.10]
23   202 ms   200 ms   199 ms  ae-10.bb-c.ms.mkc.us.oneandone.net [74.208.1.82]
24     *      199 ms   213 ms  ae-10.bb-c.slr.lxa.us.oneandone.net [74.208.6.106]
25   198 ms   195 ms   194 ms  ae-2.gw-dista-a.slr.lxa.us.oneandone.net [74.208.1.121]
26   202 ms   197 ms   197 ms  vl-987.gw-ps3.slr.lxa.us.oneandone.net [74.208.1.135]
27   222 ms   195 ms   197 ms  perfora.net [74.208.88.222]

These are the results of SODETEL

Tracing route to perfora.net [74.208.88.222]
over a maximum of 30 hops:

  1   141 ms    29 ms    13 ms  10.180.12.9
  2     2 ms     2 ms     3 ms  10.180.12.9
  3     9 ms    11 ms    10 ms  89.108.165.161
  4     *       11 ms    19 ms  10.255.111.13
  5    33 ms    43 ms    34 ms  172.16.1.66
  6    18 ms    21 ms    14 ms  172.16.34.245
  7    22 ms    16 ms    17 ms  89.108.129.1
  8    72 ms    26 ms    17 ms  192.168.32.42
  9    25 ms     *       28 ms  172.16.40.9
10    55 ms    62 ms    72 ms  te0-7-0-1.ccr22.mrs01.atlas.cogentco.com [149.6.154.5]
11    68 ms    76 ms    77 ms  te0-0-0-15.mpd22.par01.atlas.cogentco.com [154.54.36.158]
12   105 ms    76 ms    69 ms  te0-7-0-27.mag21.par01.atlas.cogentco.com [154.54.74.154]
13    87 ms    73 ms    67 ms  prs-b2-link.telia.net [213.248.86.169]
14    70 ms    69 ms    78 ms  prs-bb1-link.telia.net [213.155.135.192]
15   148 ms   271 ms   141 ms  nyk-bb1-link.telia.net [213.155.135.5]
16   172 ms   169 ms   165 ms  chi-bb1-link.telia.net [213.155.136.71]
17   266 ms   190 ms   192 ms  kanc-b1-link.telia.net [213.155.130.177]
18   201 ms   209 ms   214 ms  1o1internet-ic-147344-kanc-b1.c.telia.net [80.239.196.110]
19   188 ms   187 ms   187 ms  ae-10.bb-d.slr.lxa.us.oneandone.net [74.208.1.65]
20   187 ms   181 ms   196 ms  ae-2.gw-dista-a.slr.lxa.us.oneandone.net [74.208.1.121]
21   199 ms   210 ms     *     vl-987.gw-ps3.slr.lxa.us.oneandone.net [74.208.1.135]
22   220 ms   211 ms   211 ms  perfora.net [74.208.88.222]

Trace complete.

Any conclusions ???

ballad

Member

Re: Feedback for VISP

I'm having the same issue with http://steamcommunity.com/

nuclearcat

Member

Re: Feedback for VISP

Do you have real ip and can i have full URL of joomla website?

raffi007

Member

Re: Feedback for VISP

Do you have real ip and can i have full URL of joomla website?

Dear nuclearcat, i have PMed you the details

I don't have a real ip

raffi007

Member

Re: Feedback for VISP

Well after 2-3 days, i think VISP has the worst customer service ... Not to say inexistant customer service.

I emailed them the problem, i called and explained and nothing, no reaction, no phone call ... Nothing.

Finally i just switched to Spidernet and the service is just great and at least my pages are loading properly.

Just wanted to give you a heads up, dont lose your time and energy with VISP.

hussam

Member

Re: Feedback for VISP

[22:52:09] Server latency: 127 ms
[22:52:32] Server latency: 12661 ms

in my online game...

nuclearcat

Member

Re: Feedback for VISP

Still i am checking issue, bad side, i have to travel for 1 week. I have to replace proprietary garbage with my own software, it is not withstanding load. Worse if it is Ogero issues, it will be much harder to fix.
There is pending installation of new equipment also, but i dont know terms. It should help to make things more stable.

hussam

Member

Re: Feedback for VISP

Still i am checking issue, bad side, i have to travel for 1 week. I have to replace proprietary garbage with my own software, it is not withstanding load. Worse if it is Ogero issues, it will be much harder to fix.
There is pending installation of new equipment also, but i dont know terms. It should help to make things more stable.

but it was ok two weeks ago :) what changed?

nuclearcat

Member

Re: Feedback for VISP

If it was something changed - it will be easy to fix. But bad thing - nothing was changed, except online firmware upgrades for 2 shitty devices (they are updated automatically by vendors).
I suspect just growing load or equipment malfunction. Two proprietary devices giving me bad times since 2 month, and they may be the reason.

Last edited by nuclearcat (June 7 2013)

hussam

Member

Re: Feedback for VISP

apparently my connection will be discontinued for complaining about my 2000+ ms latency. this might be for the best. maybe it is an incentive to get a better connection elsewhere.

Last edited by hussam (June 10 2013)

ballad

Member

Re: Feedback for VISP

the website is used to log in to is now working

nuclearcat

Member

Re: Feedback for VISP

ballad - which website?
hussam - probably it is best approach, this days impossible to provide satisfying latency for realtime gaming and keep connection cheap for some areas.

hussam

Member

Re: Feedback for VISP

hussam - probably it is best approach, this days impossible to provide satisfying latency for realtime gaming and keep connection cheap for some areas.

I would have gladly paid more for a better connection (even double). I went to VISP building 5 weeks ago and asked if I could pay for a better connection. they kept sending me between two people who kept saying ask the other guy.
You guys have a bad marketing problem.
if a customer goes to you and offers to pay double and some guy sitting on a desk says he doesn't know what account types there are, what are you leaving for people who have been loyal customers for over 4 years?
I was with a reseller. Samir or whatever his name was suggested I become a direct subscriber. so I left the reseller and become a direct subscriber. now things changed and direct subscriber is bad. Excuse my antics but don't you think someone who was a loyal customer for 4 years deserves an opportunity to upgrade his account type?
Patrick suggested DSL from VISP but if cable is this bad, DSL is going to be much worse.

nuclearcat

Member

Re: Feedback for VISP

hussam - maintaining wireless as we did before becoming very hard now, due legal pressure(it means more money spent for paperwork and etc, than real wireless improvement). When i come back (next week), if you want, i can try to search what is a problem. It might be local problem on your VISP link wireless.

Last edited by nuclearcat (June 10 2013)

DNA

Member

Re: Feedback for VISP

if your link is via Wi-Fi then gaming will never work not because of VISP but because of the technology, Wi-Fi no matter how fast it is still is a half-duplex connection and because of the way transmission occurs even if you have a link of lets say 802.11n 150mbps if 4 persons are just using 1 mbps on the same link then the latency would increase significantly and you would never get a realtime connection.

ballad

Member

Re: Feedback for VISP

ballad - which website?
hussam - probably it is best approach, this days impossible to provide satisfying latency for realtime gaming and keep connection cheap for

www.steamcommunity.com     >>>worked
http://dota2lounge.com/          >>>still having some script issues

rolf

Member

Re: Feedback for VISP

I don't exclude completely what you said, but I doubt Joomla has anything to do with it. What seems more probable is that there's a problem with the connection between VISP and your web host.

Joomla is a terribly heavy platform - it's a fact. It's what would be called a bloat.
Since the PHP code is bloated - it would most probably also result in bloated HTML output with many, many includes.

Just saying.

hussam

Member

Re: Feedback for VISP

DNA, my ping to visp  gateway stays under 10ms even when internet is down so this is not an issue with the wireless link.
what happens is when I use internet, my connection stops for 30 seconds. when I click 'submit' now, it's going to stop for 30 seconds.
Sometimes it gets to bad that the pppoe connection to VISP drops when I open a website.
This only happens between 9AM and 3AM. I have a perfect uninterrupted connection between 3AM and 9AM (non FUP/unlimited times).
I think my FUP is set at 62% so I shouldn't have FUPed.
This sounds like some mis-configuration on VISP's side where I am put on the FUPed class.

Edit: This means this has nothing to do with online gaming. I can't even download 1MB files because I don't have internet for more than a minute at a time.

Last edited by hussam (June 11 2013)

Chafic

Member

Re: Feedback for VISP

I just found out that this is my internet provider and is anyone having unstable high lag issue with it playing online games, and extremely slow download speed with torrents and other download engines? P.S My download limit reached only 2gb last week and it renewed and had the same problem.

nuclearcat

Member

Re: Feedback for VISP

Ping is unstable, and seems not much will change if there is no bandwidth upgrade from ogero. However i am moving things to new system and trying to fix this issue. At weekend i will replace proprietary balancer that was causing ping spikes and i have to ship server for my own shaping system, to replace another proprietary system.

Chafic

Member

Re: Feedback for VISP

So by Monday it will be majorly better?

nuclearcat

Member

Re: Feedback for VISP

I cannot give any estimates, i am not sure it will help.

cullinan86

Member

Re: Feedback for VISP

Same here, Ping has been very good and stable in the last several months, but has degraded these last few weeks. I know it's not completely VISPs fault, but whatever you guys are doing to solve it, know that we are 100% grateful... Also, remember to keep pestering Ogero for more bandwidth. Ever seen how the woodpecker knocks on the trees? That's how we want VISP to pressure Abdel Menhem.

Chafic

Member

Re: Feedback for VISP

Does anyone have slow torrent download speed? (maximum 15kb