LebGeeks

port80

Member

Re: Feedback for Sodetel

I subscribed to 2Mbps and never got over 1 Mbps on speedtest. I endured and waited until August 1st presuming all will be fixed by then but apparently I was mistaken. I ran a speedtest on August 1st and found that my speed was still the same even though I was upgraded to the 8Mbps plan. I called them and the guy told me to wait 24 hrs. And now 2 days later, nothing has changed. My speed doesn't get over 1Mbps. What do you think could be the problem? I would call them again, but they're closed till Monday.

Here's my speedtest:

georgesmh

Member

Re: Feedback for Sodetel

I subscribed to 2Mbps and never got over 1 Mbps on speedtest. I endured and waited until August 1st presuming all will be fixed by then but apparently I was mistaken. I ran a speedtest on August 1st and found that my speed was still the same even though I was upgraded to the 8Mbps plan. I called them and the guy told me to wait 24 hrs. And now 2 days later, nothing has changed. My speed doesn't get over 1Mbps. What do you think could be the problem? I would call them again, but they're closed till Monday.

Here's my speedtest:
http://www.speedtest.net/result/3664545693.png

call them now dude on 1278.. technical support is always available everyday till 1am

HotCreep

Member

Re: Feedback for Sodetel

guys has anyone "tried out the fup" for the limited plans yet? anyone downloaded alot of things and got fuped last night? if so, after how many gbs did you get fuped?

georgesmh

Member

Re: Feedback for Sodetel

I downloaded 6 gb yesterday night. no fup today. (decrease in speed to 3 - 4mbps now is normal.. it bounces back at aprox 2:30 am)

Nemesis-301

Member

Re: Feedback for Sodetel

me and my friend are on the 1mb unlimited plan, still no change:

anybody with unlimited plan got upgraded?

Darkzoon

Member

Re: Feedback for Sodetel

I am on 1.5 Mbps  unlimited and no speed update yet

If anyone get the speed update on unlimited plan please confirm .

Last edited by Darkzoon (August 3 2014)

port80

Member

Re: Feedback for Sodetel

I called them again today and they told me that the CO still hasn't been upgraded and that they are talking with ogero on upgrading it. When I asked for an eta he said he doesn't have an exact date but that by next month it SHOULD be upgraded. I am on khaldeh CO btw.

A.L

Member

Re: Feedback for Sodetel

hey guys,
i don't know why none of you got the upgrade but I've been getting such speeds since the beginning of the month.

http://www.speedtest.net/result/3668757728.png

Nemesis-301

Member

Re: Feedback for Sodetel

no change, 1mb unlimited

Moudimadi

Member

Re: Feedback for Sodetel

Hello guys, i'm a sodetel user since 1 year and a half, related to central khaldeh, same as PORT80 user! since that time till now! im getting a 1 Mbit speed max, i was on the 2 up to 4 mbit speed and got upgraded at the 1st of august to 8 Mbit 55 gb and still same speed, 1 mbit. I called them before and they told me that the central isn't upgraded yet. so my question is : will i get the speed when the central is upgraded? I'm so mad that the CO we're related to is from the worst CO in Lebanon. By the way, my DSL is through dsp Ogero not sodetel. the 1st time i had internet connected to my home Sodetel didn't have a dsp here so they putted me with ogero dsp! maybe because of that i still didn't get the full speed. that's a speedtest and my Tp-Link modem router Line Status!

http://www.speedtest.net/my-result/3679569039

DSL

Line Status:Connected

Dsl up time:0 day(s) 00:02:15

DSL Modulation Type:ADSL_ANSI_T1.413

Annex Type:Annex A

    Upstream    Downstream
Current Rate (Kbps)    256    1024
Max Rate (Kbps)    948    2592
SNR Margin (dB)    23    18.5
Line Attenuation (dB)    31.5    55.5
Occupancy (%)    27    39
Errors (Pkts)    0    0

Obviously

Member

Re: Feedback for Sodetel

Hey guys,

I was upgraded to the 16 Mbps Sodetel connection, but I am only geting between 8-10 Mbps.

I contacted Sodetel and they said that I have too much noise on my line. She said that my noise level is 9. (whatever that means).

She suggested I contact an electrician to come "clean" my line. I called an electrician and asked, he didn't know what that meant.

So I changed the filters, and nothing happened. Still getting between 8-10 Mbps.

So what am I supposed to do? What does cleaning a line consist of?

ahk40a

Member

Re: Feedback for Sodetel

Hey guys,

I was upgraded to the 16 Mbps Sodetel connection, but I am only geting between 8-10 Mbps.

I contacted Sodetel and they said that I have too much noise on my line. She said that my noise level is 9. (whatever that means).

She suggested I contact an electrician to come "clean" my line. I called an electrician and asked, he didn't know what that meant.

So I changed the filters, and nothing happened. Still getting between 8-10 Mbps.

So what am I supposed to do? What does cleaning a line consist of?

Where are you located and which central are you connected to? Is your building old? If so, the pre-installed cables are very old and the twisting is low. What you can do is to bring a decent cat3 cable, or buy cat6e cable and connected directly to Ogero's box. You should also make sure that from the RJ11 side, the twisted pair is still twisted inside the connector in order to reduce the external noise. A good electrician can do that!

Obviously

Member

Re: Feedback for Sodetel

Where are you located and which central are you connected to? Is your building old? If so, the pre-installed cables are very old and the twisting is low. What you can do is to bring a decent cat3 cable, or buy cat6e cable and connected directly to Ogero's box. You should also make sure that from the RJ11 side, the twisted pair is still twisted inside the connector in order to reduce the external noise. A good electrician can do that!

Yes I believe the building we live in is around 40-50 years old.

I live right next to the Badaro central.

1- Where do I purchase these cables from? Would the electrician get these cables if I asked him for them?

2- What is twisting?

3- cat3 or cat6e? or doesn't matter?

4- What is the RJ11 side?

NuclearVision

Member

Re: Feedback for Sodetel

I don't believe our electricians are into telephony business. I'm afraid...

m.sabra

Member

Re: Feedback for Sodetel

can anyone connected to Mreijeh central give a feedback and if possible a speed test ? thanks

ahk40a

Member

Re: Feedback for Sodetel

Yes I believe the building we live in is around 40-50 years old.

I live right next to the Badaro central.

1- Where do I purchase these cables from? Would the electrician get these cables if I asked him for them?

2- What is twisting?

3- cat3 or cat6e? or doesn't matter?

4- What is the RJ11 side?

The following is the twisted pair:

And this is the RJ 11

Cat 6 comes with 4 pairs of twisted pair and you only need one pair of those. Cat 3 comes with different amount of pairs you can find 1 pair up to 2400 pairs. usually for homes they use 2 pairs cat3 cable.

You can purchase these cables from any network shop or any electronics shops. The brands are: 3M, Schneider Electric, Belden, panduit, etc. Also Liban cables have such cables. Any good quality cable would solve this issue.

As you can see in the following image, old phone cables are not twisted which causes noise for DSL frequencies.

nuclearcat

Member

Re: Feedback for Sodetel

I bought once in Lebanon UTP (cat5) with steel wires :) sure it didnt worked for PoE, but worked for ethernet due skin-effect and copper coating. For DSL steel wire will be very bad.
So... before buying cut wire and check cut in loupe. And check wire by strong magnet.
3M, belden - i believe might be counterfeit, maybe ahk40a can recommend some quality shops?

ahk40a

Member

Re: Feedback for Sodetel

You have to make sure that it is made of copper wire not from steel. Steel has high resistivity and will cause a huge loss. You may find the cable at Katranji in al Jnah near Rafik Hariri university hospital, Kanafany near Bshara Al Khoury. There is another shop in Dora just beside the bridge. I am currently outside Lebanon, I would have helped him with the installation of the cable if I was back in Beirut but I will return after two months!

You can go to this page and order the cable if you want! I believe any network shop will have the cable. Ask in your area the person who provide cable he will be using this kind of cables or any computer shop.
http://www.ekt2.com/products?cat_id=9b57595e-2b5e-41c7-8541-28d578e39ec2

The roll comes with 305 meters and you will only need around 20 meters depending on which floor and the distance. Also make sure to select UTP (Un-Shielded Twisted Pair) cables.

Last edited by ahk40a (August 11 2014)

toxic

Member

Re: Feedback for Sodetel

I am on 1.5 Mbps  unlimited and no speed update yet !!!!!!!!!

http://www.speedtest.net/result/3665670004.png

If anyone get the speed update on unlimited plan please confirm .

they  upgraded our connection to 1.5mbs unlimited plan, Chiyah area, Beirut

Last edited by toxic (August 11 2014)

Duath

Member

Re: Feedback for Sodetel

Anyone on the 16 mbs plan getting more than 8-9 mbs on speedtest?

H.S

Member

Re: Feedback for Sodetel

Can anyone post the cmd latency for bbc.co.uk and other eu servers please? I am an IDM subscriber and thinking of switching to Sodetel since I am hearing that their latency improved after the upgrade. IDM are refusing to give me a 4 mbps speed. Sodetel's regular entry plans are up to 4 mbps and higher plans have higher upload speeds. In case the speeds and latency are stable I will definitely switch to Sodetel.

georgesmh

Member

Re: Feedback for Sodetel

This is ping to bbc.co.uk

This is ping to lux.valve.net (Luxembourg)

H.S

Member

Re: Feedback for Sodetel

Thanks georgesmh, I am concerned about the stability of the latency and speed. From the pictures you've posted, it is pretty much like IDM's.

Adnan

Member

Re: Feedback for Sodetel

Sodetel has a ping tools program ? Never heard of it !
The pings are currently good but we can't guarantee that they will stay like this forever, they've been bad for a long time.

This is my latency over wifi :

Envoi d_une requête 'ping' sur www.google.com [173.194.35.113] a
 données :
Réponse de 173.194.35.113 : octets=32 temps=96 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=96 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=96 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=98 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=95 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=95 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=98 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=95 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=98 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=96 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=96 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54
Réponse de 173.194.35.113 : octets=32 temps=97 ms TTL=54

Statistiques Ping pour 173.194.35.113:
    Paquets : envoyés = 20, reçus = 20, perdus = 0 (perte 0%),
Durée approximative des boucles en millisecondes :
    Minimum = 95ms, Maximum = 98ms, Moyenne = 96ms

Envoi d_une requête 'ping' sur lux.valve.net [146.66.152.1] avec 32 octets de do
nnées :
Réponse de 146.66.152.1 : octets=32 temps=105 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=108 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=106 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=104 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=104 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=107 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=105 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=105 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=105 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=105 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=107 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=104 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=103 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=105 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=104 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=202 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=104 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=106 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=308 ms TTL=52
Réponse de 146.66.152.1 : octets=32 temps=114 ms TTL=52

Statistiques Ping pour 146.66.152.1:
    Paquets : envoyés = 20, reçus = 20, perdus = 0 (perte 0%),
Durée approximative des boucles en millisecondes :
    Minimum = 103ms, Maximum = 308ms, Moyenne = 120ms

You can ignore the 300ms, someone was probably eating some bandwidth in the house.
Sorry for the French, I'm not using my own computer currently.

georgesmh

Member

Re: Feedback for Sodetel

This is a multiple tests tool created by me and a colleague when we were interns at Sodetel
Yeah normally the pings are higher. I hope they stay like this.